This hotel's employees has the BEST customer service attitude that I have ever experienced. From the front desk to maintenance, housekeeping to the morning chefs, these employees love what they do and serving their guests. Springhill Suites, in my mind, was already the best value in room rates and amenities, such as complimentary breakfast bar. But for their employees to... More

I won't rant and rave about everything that was deficient. I will focus on two things...Quality and Maintenance: This was a newer facility constructed poorly...cracked floor tiles, cracked shower enclosure, loose shower grab bar, cheap...really cheap shower curtain, wash cloth that looked like someone used it to wash their car. Maintenance was non-existent: look at the furniture in the 4th... More

My stay at SpringHill Suites was a great experience, the staff was awesome,especially the front desk they went above and beyond my expectations. I could tell that the staff takes a great pride in their jobs and that's one of the things I look for when I enter a Hotel is feeling welcomed. I will make Springhill suites hampton my... More

My 12 year old son and I stayed at the Springhill Suites in Hampton 3/15/13 & 3/16/13 for a Boo Williams basketball tournament. Our group rate was $115 per night which ended up being $259 for the 2 nights plus taxes. We checked in Friday evening. The front desk lady was efficient but not very friendly. Our room was clean... More

Hello, My name is Shaunte' Ferguson, and during my stay here at Springhill Suites, Daela has been so helpful and patient with all me needy needs :) I truly appreciate her helpful polite attitude. And Mr. Anthony Hunt was also very helpful today while he helped me at the front desk.

I stay at Marriott properties often and usually like Spring Hill Suites. Actually, this property is nice enough but it really bugs me when a hotel puts in a crappy thermostat. This property is another example. I'm kind of fussy about the temp in my room and carry a thermometer with me because you can't trust the thermostats in the... More

My friend, sister and I stayed here Friday and Saturday nights, February 22 and 23,2013. Not everything about this hotel was bad. The staff were pleasant and courteous. The decor was agreeable. The beds were comfortable and the shower was good. But the good did not make up for the bad. Our bathroom had not been cleaned when we arrived,... More

So I had a birthday weekend stay at springhill suites..I loved it..The hotel was nice and clean..The rooms were spacious and the staff were all friendly and nice..I would def. stay here again..I admit this wasnt my 1st choice..But after the nasty customer service I received at my first choice, I left and came here...Glad I did..Great things sometimes does... More

We were pleasantly surprised with our recent stay at Springhill Suites. Check in/Check out was a breeze. Our room was clean and spacious and we had 5 people staying in one suite with 2 beds and sofa bed. The entire hotel was full due to a 2 day concert nearby so we were anticipating it might be crowded and noisy... More