This was my second visit to this hotel. The hotel is very close to one of my friends house so we tend to stay on this side of town for convenience. The staff has always been friendly and provided excellent service. I never realized they had a bar that is open in the evenings which was a nice touch. There...
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Thank you for your feedback on our fantastic staff and hotel.
Just to let you know, we just added brand new Queen mattresses to our rooms. We are starting to get reviews and comments from our guests and they love them.
We do invest in the hotel regularly and appreciate the feedback from our guests as to where we need...
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I recently stayed at the Hilton Garden Inn and I think it is a nice hotel. The location was great, the hotel was quiet and the staff was very professional. Yes, I would stay here again if I was in the area.
Thank you for staying with us and for following up with a survey. We love to see our customers satisfied with their stay. If we can help again, please let us know.
James Beard
General Manager
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I try and say something positive about every hotel i stay in (with the exception of the Eagles nest blood bath) and i will only comment on the negative if it is something that the hotel can fix or has control over.
Oddly enough i have nothing good or bad to say about this hotel.
It was plain.
The room...
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I'm sorry that we failed to wow you with our product and service. We strive to make a connection with every guest and provide the service you desire and deserve. If I can help in any way, please feel free to contact me at the hotel.
James Beard
General Manager
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I've stayed at this hotel for business on two occasions, and was as comfortable as I would have been at home. The rooms were very clean and comfortable in all aspects and the breakfast was delicious (small cost for breakfast buffet). The staff are friendly, helpful, and professional, and the hotel is in a very convenient location. The Hilton Garden...
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Thank you for the feedback. We love to hear from our guests about their experience. Positive or negative, we learn from you about how to improve when our guests share their experience.
Thanks again.
James Beard
General Manager
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One of the nicest places I have ever stayed. Bed was excellent, amenities where excellent; staff was friendly, rooms where clean. I would defiantly stay again! Check out was at noon. No downside to this hotel!
Thank you for taking the time to share your experience at my hotel.
We listen to our guest to find out where we need to improve and what our guests find the most valueable about our amenities.
James Beard
General Manager
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I stayed in this hotel for quite long time, so I had chances to experience good and bad sides of it. So yes, I could choose this hotel again if I happen to be there. But in the same time I cannot say that it was very good.
Cleaning in my room was quite different from day to day. Some...
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Thank you for your feedback. I will present your comments to our staff and we will do everything in our power to improve and learn.
While it has been awhile since I've heard negative feedback about our housekeeping service and it surprises me, I value your feedback and we take all comments to heart.
Thank you for taking the time...
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We had a great stay at the Hilton Garden Inn Innsbrook. Kat was a wonderful first impression and gave us dining and attraction options when we asked. The hotel and rooms were clean and housekeeping staff was excellent. The location is a plus and it is fantasic that the courtyard opens to the restaurants behind the hotel; no need to...
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Thank you for your kind review of our hotel. I share with you the great job Kat at the front desk and the housekeeping department do everyday for our guests.
Many guests love the access to the courtyard at the Shoppes of Innsbrook and all the dining and night life options available there.
Thank you for your time and we...
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This is the second time that we stayed there. The first being 7 years ago. The hotel then as well as now is very clean and very comfortable. The front desk staff is very helpful and pleasant to deal with. Having the indoor pool is a big plus with my 2 small children as is having the wide array of...
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Thank you for taking the time to share your experience on Tripadvisor. We appreciate our customers and look forward to future visits. Please come back more often!
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This is a nice hotel....kept clean and well maintaned..friendly staff,the location is good.The suite is good size,kept fresh and clean all 4 days we were there..Excelent housekeeping.. Have a nice breakfast..Only suggestion i have to improve the speed of the Wi-Fi.. Thank you for the enjoyable stay !!!
Thank you for taking the time to let us know how we are doing. We rely on feedback from our customers to let us know where to improve and where we are doing well.
We will look into the internet issues and see what we can do to improve our service.
James Beard
General Manager
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I have stayed at the HGI several times. Every time I have been warmly greeted by the front desk (and they seem to remember who you are pretty quickly!). The staff here is really willing to help you out.
The hotel is located in a pretty good location. It is right off I-64 and I-295, right next to a number...
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I am very proud of the staff here at the Hilton Garden Inn. They genuinely care about their customers and it shows!
We take all feedback and listen and continually try to improve. This hotel has spent this past year to upgrade televisions, furniture, parking lot, tubs, curtains, and several other projects to improve our customer experience. We will continue...
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