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All 22 Glen Allen hotels »

Hilton Garden Inn Richmond Innsbrook

3.0 of 5
4050 Cox Road, Glen Allen, VA 23060
Hotel amenities
Hilton Garden Inn Richmond Innsbrook
Ranked #9 of 22 hotels in Glen Allen
4.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    12
    9
    9
    1
    0
Date Rating
Raleigh, North Carolina
Senior Contributor
40 reviews 40 reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 9 May 2012

This was my second visit to this hotel. The hotel is very close to one of my friends house so we tend to stay on this side of town for convenience. The staff has always been friendly and provided excellent service. I never realized they had a bar that is open in the evenings which was a nice touch. There... More

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
10 May 2012

Thank you for your feedback on our fantastic staff and hotel. Just to let you know, we just added brand new Queen mattresses to our rooms. We are starting to get reviews and comments from our guests and they love them. We do invest in the hotel regularly and appreciate the feedback from our guests as to where we need... More

Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 8 March 2012

I recently stayed at the Hilton Garden Inn and I think it is a nice hotel. The location was great, the hotel was quiet and the staff was very professional. Yes, I would stay here again if I was in the area.

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
4 April 2012

Thank you for staying with us and for following up with a survey. We love to see our customers satisfied with their stay. If we can help again, please let us know. James Beard General Manager More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 February 2012

I try and say something positive about every hotel i stay in (with the exception of the Eagles nest blood bath) and i will only comment on the negative if it is something that the hotel can fix or has control over. Oddly enough i have nothing good or bad to say about this hotel. It was plain. The room... More

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
1 March 2012

I'm sorry that we failed to wow you with our product and service. We strive to make a connection with every guest and provide the service you desire and deserve. If I can help in any way, please feel free to contact me at the hotel. James Beard General Manager More

Southwest Virginia
Top Contributor
58 reviews 58 reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 7 January 2012

I've stayed at this hotel for business on two occasions, and was as comfortable as I would have been at home. The rooms were very clean and comfortable in all aspects and the breakfast was delicious (small cost for breakfast buffet). The staff are friendly, helpful, and professional, and the hotel is in a very convenient location. The Hilton Garden... More

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
1 March 2012

Thank you for the feedback. We love to hear from our guests about their experience. Positive or negative, we learn from you about how to improve when our guests share their experience. Thanks again. James Beard General Manager More

Abingdon, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 December 2011

One of the nicest places I have ever stayed. Bed was excellent, amenities where excellent; staff was friendly, rooms where clean. I would defiantly stay again! Check out was at noon. No downside to this hotel!

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
1 March 2012

Thank you for taking the time to share your experience at my hotel. We listen to our guest to find out where we need to improve and what our guests find the most valueable about our amenities. James Beard General Manager More

Malmö
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 11 November 2011

I stayed in this hotel for quite long time, so I had chances to experience good and bad sides of it. So yes, I could choose this hotel again if I happen to be there. But in the same time I cannot say that it was very good. Cleaning in my room was quite different from day to day. Some... More

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JamesBeardGM, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
14 November 2011

Thank you for your feedback. I will present your comments to our staff and we will do everything in our power to improve and learn. While it has been awhile since I've heard negative feedback about our housekeeping service and it surprises me, I value your feedback and we take all comments to heart. Thank you for taking the time... More

Albany, NY
Senior Contributor
32 reviews 32 reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 November 2011

We had a great stay at the Hilton Garden Inn Innsbrook. Kat was a wonderful first impression and gave us dining and attraction options when we asked. The hotel and rooms were clean and housekeeping staff was excellent. The location is a plus and it is fantasic that the courtyard opens to the restaurants behind the hotel; no need to... More

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JamesBeardGM, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
3 November 2011

Thank you for your kind review of our hotel. I share with you the great job Kat at the front desk and the housekeeping department do everyday for our guests. Many guests love the access to the courtyard at the Shoppes of Innsbrook and all the dining and night life options available there. Thank you for your time and we... More

Southold, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 14 October 2011

This is the second time that we stayed there. The first being 7 years ago. The hotel then as well as now is very clean and very comfortable. The front desk staff is very helpful and pleasant to deal with. Having the indoor pool is a big plus with my 2 small children as is having the wide array of... More

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JamesBeardGM, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
17 October 2011

Thank you for taking the time to share your experience on Tripadvisor. We appreciate our customers and look forward to future visits. Please come back more often! More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 26 September 2011

This is a nice hotel....kept clean and well maintaned..friendly staff,the location is good.The suite is good size,kept fresh and clean all 4 days we were there..Excelent housekeeping.. Have a nice breakfast..Only suggestion i have to improve the speed of the Wi-Fi.. Thank you for the enjoyable stay !!!

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
27 September 2011

Thank you for taking the time to let us know how we are doing. We rely on feedback from our customers to let us know where to improve and where we are doing well. We will look into the internet issues and see what we can do to improve our service. James Beard General Manager More

Washington, DC
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 28 July 2011

I have stayed at the HGI several times. Every time I have been warmly greeted by the front desk (and they seem to remember who you are pretty quickly!). The staff here is really willing to help you out. The hotel is located in a pretty good location. It is right off I-64 and I-295, right next to a number... More

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James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
1 August 2011

I am very proud of the staff here at the Hilton Garden Inn. They genuinely care about their customers and it shows! We take all feedback and listen and continually try to improve. This hotel has spent this past year to upgrade televisions, furniture, parking lot, tubs, curtains, and several other projects to improve our customer experience. We will continue... More

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Additional Information about Hilton Garden Inn Richmond Innsbrook

  • Hilton Glen Allen
  • Hilton Garden Inn Glen Allen
  • Glen Allen Hilton
Address: 4050 Cox Road, Glen Allen, VA 23060
Price range (per night):* 96 AUD - 182 AUD

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Hilton Garden Inn Richmond Innsbrook
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