I would love to rate this place 3.5 stars but can't seem to push it to 4. For the price, I've stayed at nicer hotels in VA. The rooms weren't anything special but still clean. CSR were polite though when my complimentary Wifi for the first 12 hrs failed, they didn't offer me another trial. Ergo I didn't purchase the... More

I have stayed at this Marriot several times - we are local to the area and enjoy "a night away from home" without leaving town occasionally, and this is the place we go. Ideal location (close to shopping and food, just a couple minutes from the highway, free parking, a friendly staff, and competitive prices are just a few of... More

I have never had any complaints about this property until now. The concierge room was always excellent, the restaurant was fine for breakfast, the staff very accommodating and I used to really love the pool area. But on my most recent stay over Easter, I was very disappointed to find the whirlpool literally filled in and replaced with tropical plants.... More

Stayed here for business. Concierge level was quiet. Room was very dated. I was especially disappointed with the old school temperature control. Just a dial for "warmer" and "cooler" and the air stayed on all night as there was no trigger when desired temp is reached. Also no HBO on the tv list. Very unusual. Good location, close to shops... More

We stayed at this hotel during the recent Jeff Cup Girls soccer tournament - a huge annual event that brings a lot of people to this area. We had used this hotel 2 years ago for the same tournament and were pretty happy. The hotel is showing some signs of wear and tear especially in the public areas. The rooms... More

Stayed here for big Soccer Tournament in a Richmond. There were 4 of us. Two players and two moms. Requested two double beds when making reservation. Staff was very pleasant. We get to our too. And there is one king bed!! Called front desk, was told they were booked and had no other rooms and that two double beds were... More

I spent the last two weekends in the Richmond Marriott West. A beautiful, clean property. I have no complaints about the physical facilities. The rooms and lobby exquisite for that level of a hotel. The showers great and steaming hot. The toiletries excellent and the beds, very comfortable. But that’s where the positives end. I didn’t eat there, except for... More

ok, it's a marriott- predictable, yet the staff was most positive and nice. son had room serive lunch, a tret & it was good and abundant. rooms are fine, perhaps in need of an update. good location. no complaints.

Defintely geared towards the business traveler. An older clientel but that's not a bad thing. The rooms are dated but clean. My room had some pealing wall paper and throwback furniture but it worked for me. Closets are big but there are only three small drawers for your clothes. No refrigerator either. Staff is very friendly and very helpful and... More