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All 22 Glen Allen hotels »

aloft Richmond West

3.0 of 5
3939 Duckling Drive, Glen Allen, VA 23060
Hotel amenities
aloft Richmond West
Ranked #15 of 22 hotels in Glen Allen
3.5 of 5 stars 91 Reviews
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91 reviews from our community

What travellers say about this hotel
  • Whole Foods(10)
  • Flat screen(8)
  • Short Pump(5)
  • Very modern(5)
  • Pool table(4)
  • Thin walls(4)
  • Hotel staff(3)
  • Parking lot(3)
  • HOT WATER(3)
  • Rooms are clean(3)
Traveller rating
    20
    30
    21
    13
    7
Only show reviews for Family (21) | Couples (23) | Business (30)
Date Rating
Virginia Beach, Virginia
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW

I have stayed in this hotel several times. It was in a wonderful sleepy location by a Whole Foods and lots of empty store fronts. That's changing as is the contraction noise outside and the remodeling of rooms inside. The staff is excellent and are very friendly people. The parking and elevators as always been awkward with only one elevators... More

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Montverde, Florida
1 review
1 of 5 stars Reviewed 28 May 2012 NEW

I stayed at this hotel from May 24th to 27th, to attend a wedding party. The whole time I was there my room was not serviced. I have to fetch my own towels for when I informed the front desk clerk that my room was not cleaned and I need fresh towels, the desk clerk said "if you need fresh... More

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Charlottesville, Virginia
Senior Contributor
32 reviews 32 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 27 May 2012 NEW

We were pretty excited to visit this hotel just because of it's minimalistic, retro look. We thought it might be fun. Not really fun at all. The decor is unique but, there are serious issues. For instance, absolutely no privacy in the bathroom. The toilet is with the shower and has no lock and open sides on the door. Bad... More

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Roanoke, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 27 May 2012 NEW

We loved the fact that we could have a spacious room with large windows, great TV and two queen-sized beds. The hotel is very modern, making it a nice change of pace. We had fun playing pool, the bar was busy in the evenings, and we made good use of being able to walk to stores and restaurants nearby. Keagan's... More

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

I've gone to this hotel a few times since I'm the highest level of Sheraton point and it's the only property in the West End. But the most recent experience was the last time. I found dried blood on the duvet, there was construction that starts early in the morning, and when I dropped a bath cloth in the shower... More

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Scott Krasche, General Manager at aloft Richmond West, responded to this review
17 May 2012

Thank you for your feedback. I am truly sorry that your experience did not live up to your expectations. Your photos clearly show some areas which need improvement. We have recently made leadership changes in both the housekeeping and maitenence departments and I assure you that the new teams are quickly addressing the areas you noted. I hope that you... More

Virginia Beach, Virginia
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 May 2012

Aloft is a contemporary trendy, low cost, version of Westin. The rooms are efficient and predictable. The staff is welcoming and courteous. There are many shopping and eating opportunities in this upscale area of Richmond. The staff was especially solicitous when guests in the room next to ours became a little "exuberant" and we were quickly moved to a new... More

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Scott Krasche, General Manager at aloft Richmond West, responded to this review
8 May 2012

Thanks for your review. We're always delighted to hear that our guests love Aloft as much as we do. We hope to host you again soon! More

Chicago
1 review
3 of 5 stars Reviewed 2 May 2012

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Cleveland
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 April 2012

The only thing negative that I have to say about this hotel is that because the area was so new, it was not on my GPS and thus, hard to find. We ended up driving around the area for a bit, trying to find it but when we finally did, it was certainly warm and welcoming. And affordable. The rooms... More

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Scott Krasche, General Manager at aloft Richmond West, responded to this review
23 April 2012

Thanks for choosing Aloft. I am sorry that you had such a challenge locating us but I'm glad you finally did and were able to enjoy your stay. Thank you for visiting and for allowing us the pleasure of hosting you! More

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2012

We came to the Aloft after spending two nights in a far more expensive hotel. I found myself wondering why we have paid more than $200 per night, when for $89, we were nearly just as comfortable. This is my second Aloft visit. Their layout is a little weird, but I enjoyed a complimentary drink in the lounge area and... More

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Scott Krasche, General Manager at aloft Richmond West, responded to this review
12 April 2012

Thanks for your kind words. I'm glad to hear that you enjoyed your time with us and can't wait to host you again. More

Smithfield, Rhode Island
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 February 2012

Overall, the stay was great and I would go back again. The hotel has a contemporary look and feel to it and the gym, pool, and bar are all very cool. Also, the huge HD TVs in the room were great for watching sports and movies. However, the front desk service left a lot to be desired and the room... More

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Scott Krasche, General Manager at aloft Richmond West, responded to this review
23 February 2012

Thanks for sharing your experince with us. I am glad you enjoyed your Aloft experience overall and appreciate the tips on where we can improve. We're alway working to provide our guests with exceptional stays and feedback is always appreciated. More

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Additional Information about aloft Richmond West

3939 Duckling Drive, Glen Allen, VA 23060
Price range (per night):* 108 AUD - 159 AUD

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aloft Richmond West
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