This hotel is showing its age. The rooms are ok and clean, but definitely getting tired. In my stays here I have encountered a room missing a bedside phone (there was one on the desk), a room where the outlet by the desk didn't work, and a room where the refrigerator was so noisy that I actually pulled it out...
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I’ve stayed at the Hyatt Place several times over the past few years and am just back from another stay:
The Good:
*Large, suite-like rooms with separate living space, (pull-out couch, frig, etc). Great for entertainment and traveling with kids)
* Huge flat panel TV with good assortment of HD networks
*Located in nice commercial neighborhood, with good proximity to...
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This is the fourth or fifth time I have stayed at the Hyatt Place in a couple of different locations and it has quickly become my "go-to" hotel. I have booked through priceline for under $50 each time and I have spend triple that price at other 3 and 4 star hotels that could not hold a candle to the...
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I was not satisfied with this location - to me, it is sorely lacking from the other Hyatt Places at which I have stayed. I have chosen not to detail my dismay with this hotel because the hotel management dealt with this issue in a professional and responsible manner which I appreciate. Problems and issues occur in everything and as...
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Thank you for taking the time to complete a review. While I am not certain of the event(s) that resulted in management intervention I am glad to hear you were pleased with the outcome. I hope that if your travels bring you back to the Richmond area you will give us another attempt to serve you.
Again, thank you and...
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This was our first stay in a Hyatt Place hotel. These are perfect for an overnight stay anywhere. Spacious rooms with a great layout. The small seperation between bed and sitting area creates the illusion of being in a mini-apartment rather than a hotel. I would imagine this was the aim. The room has been nicely "upgraded" with granite counters...
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Thank you so very much for taking the time to complete a review for us. I could not agree with you more about our ideal location and surrounding area. I am glad to hear you enjoyed your stay with us and look forward to your return. Regarding the breakfast I think you will be very pleased to learn that we...
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Still the best hotels for the price, this is a standard one. Nothing special but always nice. Visit the nearby Capital Ale House.
Thank you very much for taking the time to complete a review. I am glad you find value in our offerings and hope to see you again here soon. I am also glad you enjoyed the Capital Ale House it is also a great establishment.
Thank you,
Carl Barnes
General Manager
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I chose this property because of its convenient proximity to my contract work assignment. It's also close to the Short Pump area, with many good shopping and dining options in the immediate vicinity. Outstanding room - very clean, well-furnished, with a generous work space and one of the most comfortable hotel beds I've experienced recently. Internet quality was good; cable...
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Thank you so very much for your kind words about the hotel and the staff here. I be sure to share your comments with the team. I also assure you that we are working with our service provider to remedy the "glitchy" performance of our TV signal.
Thank you very much,
Carl Barnes
General Manager
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Was taken there as a weekend birthday getaway and the room was lovely! Very large, layout was nice, plenty of towels. Only complaint was cable glitchy but the bed was so amazing i fell asleep without caring much. We will return soon.
I am glad you enjoyed your Birthday at our location. Being within walking distance to the great restaurants and entertainment in our area makes us an ideal choice for such occasions. We thank you for your kind comments and hope to see you again soon.
Thank you,
Carl Barnes
General Manager
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I wish I could give this hotel a negative rating. Its definitely not worth 160 a night! Don't go by the pics on the site. The rooms are much smaller than they look! There isnt even a dresser. I'm sitting here watching TV on a laptop because the TV is broken. It took 45 minutes to find the hotel because...
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Thank you for taking the time to provide us with your feedback. I am very sorry that we were unable to provide you with a more positive experience. Under no circumstances should we have ever placed you in a room with an inoperable television. In the seldom case in which a room is discovered to be deficient in some manner...
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We stayed at this Hyatt place for a weekend trip to Richmond for a concert and shopping at Short Pump Towne Center. The hotel is somewhat hidden within a business complex and, I believe, caters more to the weekday business traveler. Therefore, this hotel was a great deal compared to hotels in downtown Richmond (nearer the concert) or hotels adjacent...
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I greatly appreciate you taking the time to complete your review our hotel. With just a 15 minute drive to downtown I fully agree with you that we are a great alternative and more affordable option to staying downtown. We hope to see you again soon.
Thank you,
Carl Barnes
General Manager
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31 Reviews
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