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BEST WESTERN Mountain View

820 East Madison Street, Covington, VA 24426
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BEST WESTERN Mountain View
Ranked #3 of 5 hotels in Covington
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49 reviews from our community

    Trip type
Traveller rating
    11
    13
    11
    8
    6
Date Rating
Sandy Hook, Kentucky
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 24 May 2013 NEW

Expensive. Room was handicap. I don't know if using aarp discount made management believe we were handicapped . Shower had rubber mat to lay in tub. Toilet had plastic high riser instead of handicapped height toilet. Room smelled of urine. Free Full Hot Breakfast . We were given a sheet of paper with available choices separate and apart from the... More

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Grottoes, Virginia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

The room was great! A little wear and tear but not bad at all. Decor was nice...lighting was a little dim. The room appeared to be very clean. We had the prime rib buffet for dinner and it was wonderful! We had the buffet breakfast and it was okay....a little cold maybe...but good. The staff was very friendly. The bad... More

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Meridian
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 23 May 2013 NEW

Passing through Covington, it was surprising how expensive hotels were here given the lack of tourist activity in the area. This Best Western was poorly maintained, expensive, and short on services. The staff was uninterested in the customer base, an example being the poor state of the computer/printer unit and the exercise room. My advice would be to go elsewhere... More

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Charlottesville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 April 2013

One night stay. Cheaper and nicer than the next door motel. Nice breakfast (a little cold) is included in a dinning room with views !? The room is large, clean, well furnished and eqquipped (all in good working order). Staff freindly and helpful. What else do you need for a one night stay !? .

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chicago
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 13 April 2013

The room was large and had everything you would need, refrigerator, microwave, a self laundry downstairs . It was clean and the staff friendly. The breakfast was included and you ordered off a limited but adequate menu.

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Richmond, Virginia
1 review
2 of 5 stars Reviewed 27 March 2013

I've been visiting Covington for 20 years and stayed at this hotel at least 50 times. Most recent trip was very disappointing. Poor lighting, poor water temp, cats everywhere, no newspaper available, noisy heater, lounge not clean, and exersize equipment not functional. The staff is very nice, but cannot make-up for shortages.

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CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review
28 March 2013

Dear Guest, I am sorry that your recent stay here at Best Western Mountain View was not a success! I have looked over the problems you have listed and rest assured that the problems that we can take care of will be! We are currently working on upgrading our lighting in all guest rooms. I have not noticed any cats... More

Norfolk, Virginia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 25 March 2013

came in around 830 pm, checked in and went to the room. Went back out to visit friends in area and got back after 1030pm. Not much open at that time of night but we needed to sleep. Fire alarm battery went beep every 35 seconds all night long. but finally got to sleep. Breakfast ok.a little cold.

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CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review
28 March 2013

Dear One Night Stay, Thank you for staying with us at Best Western Mountain View, we value your stay and your opinion. We have taken note of your complaint in regards to the fire alarm beeping and would like to take care of this immediately so that it may not affect another guest! If you could contact the hotel with... More

Alexandria, Virginia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 14 March 2013

This is one of those hotels with the walkway on the outside. As a result, it's disconcerting to open your blinds less someone look in and see what you're doing. The room was clean, but there was kind of a smell in the bathroom. A little mildewish, but nothing too bad. The receptionist was friendly and helpful and there is... More

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Mechanicsville Va.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 19 February 2013

I had stayed at this property before several years ago based on recommendation of local residents. This is an older property but the entire staff was very friendly and helpful. My original reservation was for two nights but I found that I needed to stay an extra day. Front desk staff was very helpful to arrange this. Good free internet... More

Was this review helpful? Yes 2
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review
21 February 2013

Thank you so much for your compliment! We look forward to having you stay with us again in the future! Best Western Mountain View staff! More

Helena
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 February 2013

The lobby was nice. The lady that checked me in was friendly and professional. The room however was not so great. It had the most overwhelming, nausiating air freshner smell I've ever encountered. Left the heat running and the door open (bathroom fan didn't work) trying to air it out but it did no good. My entire face hurt from... More

Was this review helpful? Yes 1
CovingtonLodging, Front Office Manager at BEST WESTERN Mountain View, responded to this review
27 February 2013

I am sorry that this has happened, and appreciate that you are letting us know! Although this is no excuse, our housekeepers become accustomed to the smell of the chemicals and cannot tell that they are overbearing until we receive a complaint like this! I am forwarding this over to the housekeeping supervisor for her to take action on it!... More

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Additional Information about BEST WESTERN Mountain View

Also Known As:
Best Western Mountain View Hotel Covington
Best Western Mountain View Hotel
Best Western Covington
Covington Best Western
Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Region: United States > Virginia > Covington
Amenities:
Business Centre Free Breakfast Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 5 hotels in Covington
Price range (per night): 121 AUD - 127 AUD
Reservation Options:
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BEST WESTERN Mountain View
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