Visited Chester for my younger brother's engagement party. We stayed for 3 nights and I found it to be very reasonably priced (using my dad's senior citizen discount). First thing I want to say is the staff was very friendly and accommodating. The pool was closed (I didn't think of asking if it was open or not), which was disappointing... More

This is a nice hotel I work for a hotel myself but the only thing missing is friendly staff!!!! They dont speak to the guest or show any interest in the guest front desk was very nice!!

Recently spent a week here for business. Staff was awesome, food was great and rooms were very nice. I travel a lot and would certainly recommend this hotel to others.

I recently had business appointments with several firms in Richmond and in the area South of Richmond (between Richmond and Petersburg). Since these appointments were scheduled over a period of two days, and because the companies were spread out geographically, I needed to find a nice hotel that was in a location that would be convenient for travelling to my... More

If you have ever stayed at a Hyatt Place hotel then you know what to expect with the room and service. We stayed at this hotel for 6 nights, and we enjoyed a good-night sleep each night. I love the flat-screen TV and oversized sofa, but the bathroom felt cramped at times. Other than that, the experience was very nice.

Stopped here by chance on the way to FL. Experience on checking in left a lot to be desired. Without going into detail it was a problem right from the beginning. It was late and I was tired so I decided to stay the night. On returning home a set an e-mail to the manager and got an immediate response.... More

It was just an overnight stop on the family trip. This hotel I chose not by accident, had a very good experience before. So, got a great room, great amenities. Staff immediately addressed my concern about smoking smell in a nonsmoking room, they gave us a room right across the hall, so no problems after that. Had complimentary breakfast buffet... More

This was just a quick one nighter for us. We were just hoping to get checked in, grab some zzz's and breakfast in the morning on our way out. The staff couldn't have been nicer. Friendly, efficient and kind. The hotel has a few quirks in the rooms - lighting is a little dim and the heating unit is old... More

I just needed a place to stay for the night after an 8-hour drive. I walked in this Hyatt and thought ok not a bad choice. The receptionist was on what sounded like a personal call and paid little attention to me. Finally a manager showed up and started to check me in while he, too, was on a personal... More