1st room had almost an inch crack between the door and the door frame. I took a picture of the insect that crawled into my room. I had to shove a towel under the door to keep the bugs out. room 307.
2nd room had a much better fitting door (room 308) but the refrigerator had a compressor that was...
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amenia and her staff have been great. i have stayed here every saturday for the past 7 months and amenia has attended to my every need. thank you
Mr. Sean,
Thank you so much for your kind words. We strive to build rapport with guests and love to see them coming back for more. If there is anything we can do to improve to keep you coming back not only this Saturday but for another 7 months and more, do not hesitate to let us know.
Thanks again,...
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This hotel is close to the mall, the highway, and lots of food options. Walmart and Target are pretty close too. The room is appropriate for a suite charging 53 a night. The beds are uncomfortable and noisy, most lamps had blown bulbs, lighting made the room look terrible. There was hair on the bathroom floor, and the television was...
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Dear Traciegyal,
Thank you for your recent comments regarding your stay with us. I would like to first and foremost apologize for the different occurrences you encountered in regards to the housekeeping of your room. I will forward your comments to our housekeeping manager so that we may address these issues and work to correct them. We frequently replace...
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Our room had roaches and when we complained the first night, we were NOT informed that we could be moved to another room. When I finally had it and complained the second night they told me (Brian) that there was nothing he could do and I would have to check out. Spoke to the manager the next day and got...
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Dear Italiks3028,
We appreciate you letting us know of this situation. Unfortunately we do not have any staff named Brian, so I do believe there was some sort of miscommunication involved here. We take all reports of pests in our rooms seriously. Anytime we receive a complaint, we get pest control to inspect the rooms immediately for any problems....
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When I made the reservation, I asked for a king size room, they gave me a so-called queen room where the bed supposely be a queen-sized, was a full-sized. In the middle of the night, the fire alarm kept going off every 10 minutes, I called down to front desk and asked was there a fire, and the clerk said,...
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During Hurricane Irene my family and I are staying here. If this were any other time I would have demanded my money back. First, the room, although nonsmoking, REEKS of cigarette smoke. I'm a smoker so it must be really strong for me to smell it. Second, the walls are so thin I can hear all four conversations from the...
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Do not here! I stayed here for 3 nights and by the second day I was in the ER with severe allergic reactions to bed bug bites. The staff is friendly but the place is nasty, save your skin and find a better place!
My husband, myself, and 3 kids were in town for a conference and had this room booked for us (we were working the conference.)
The staff at the front desk was nice enough... did their basic jobs. Nothing great, but nothing bad either.
The room...decent enough size for the 5 of us, one being 8 months old. 2 double beds...
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Great stay, staff friendly, clean, no pool/restaurant l but didnt need either. Great value! Beds comfortable.
We read the other reviews but figured it couldn't be that bad. We were wrong. As we walked into the room there was a strong smell that over took us. Then we checked the bed and found stains of who knows what all over. Some looked like blood stains. Still in disgust from the beds we found our first roach....
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