We stayed at location 2 nights and both nights AC unit didn't work proper and manager acted like he didn't care a whole of alot. This hotel will be my last resort if I need to make another trip to Provo
For a quick visit to Provo, we tried the Super 8 for one night. Normally, we stay at the Marriott Residence Inn when there, but we knew that our time was so limited there that it wasn't worth spending that much money! Loved the location of this motel, as it is literally across the street from the campus. Front desk...
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Directly across the street from the Brigham Young Univ. campus, this hotel is quite luxurious. Cookies were awaiting me on the counter at check-in (swoon). The desk clerk was friendly and helpful. My room was huge with a bed, couch, fridge and microwave. There is a gym with a bike, treadmill and step machine. A computer is available in the...
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Dear Lilytooth,
Your are too kind, thank you for your compliments and acknowledging our efforts to serve our patrons with the utmost service!
Sincerely,
Ana
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Definitely old, but everything functioned as it should. The beds were sufficiently comfortable, and the service was excellent. Wish the cleaning crew would have cleaned our coffee pot each day. Thought it was odd they did not, but this is Provo. Probably don't know how. ;)
Dear dibSlc,
We are happy to hear you had a pleasant stay with us!
I do want to apologize for the coffee pots we will postitively take care of this matter, thank you for bringing this to our attention!
Sincerely,
Ana
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I've worked in the hotel business for the past three years, beginning as a housekeeper and working my way up to front desk and managers assistant. The front desk clerk was extremely friendly both on the phone and in person. The hotel was in a great location close to shopping centers and restaurants, the pool was warm and open 24/7....
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Dear Florence422,
Thank you for your kind words we really appreciate it! It was a great pleasure to have you as our guest, and look forward to your return to Provo, UT.
Kindest regards,
Ana
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We checked in and Manager on duty Tesh took great care of us , while we were checking in we had cookies I think that was cool. At check out in the morning ,there was b-fast was a good start of our day
Dear John 124,
We are happy to hear you had a pleasant stay at our hotel. Thank you for your kind words, and we look forward to your return.
Sincerely,
Ana
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I cannot believe that Priceline even has their list! We checked in the Lobby was old and looked and felt filthy. The front desk clerks seemed nice. Then we went to our room OMG! The wall paper was coming off the wall. The window curtain was hiding a hole in the wall the room smelled like mold. We called to...
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Dear n w,
We are truly sorry for the unfortunate experience you had our hotel! Maintenance and repairs will be done to improve the aesthetics of our hotel.
Thank you for taking the time to provide us with your guest feedback,
Sincerely,
Ana
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Wi FI was intermittent at best. TV was 1970s; remote absent on checkin and didn't fully work when provided. Channel selection list was totally wrong and second one still wrong with only half the channels. Shower scalded me twice and would freeze me a second later. Pool not open due to maintenance but saw no one working on it during...
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Dear Larry668,
We are truly apologetic for the experience you had at our hotel! All issues have been addressed and resolved by Operations. We have revised the channel listing and have now included ESPN channels, WIFI connection has been resolved by our WIFI provider. Our Water heater has also been repaired by property maintenance personnel.
Thank you for takiing the...
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The hotel was inexpensive. The pool was cold. The cookies were nice. Everything else was ok.
Dear rsuave,
We were not aware the pool was to cold, but thank you for letting us know, we have taken care of the issue. We are also happy to hear you enjoyed the cookies, and hope you stay with us again in the near future!
Thank you for guest feedback we greatly appreciate it!
Regards,
Ana-Sales Rep.
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Good price. Good location. Nice room. Pet friendly. I like to stay again.
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