I frequent Heber City on business and have had the pleasure of staying at the Holiday Inn quite often. I have gotten to know the hotel staff well, Kristen, Caren, Adriana and Roger are all personable and professional in the way that they handle business. They make you feel at home and are very accommodating. If you have trouble with...
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Thank you for the wonderful review. It is always good to hear of positive experiences from our guests. We make it a top priority to ensure the guests stays exeed the guest expectation. We look forward to seeing you again next time you are in the Heber City area, and thank you again for your continued buisness.
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The hotel is conveniently located right downtown in Heber. The place is neat and clean... the room is spacious and clearly nice and clean. I liked the white sheets only on the bedding so you can see its clean. Front desk service friendly and helpful in finding nearby good restaurants. Also has breakfast included and pool and hot tub. Can't...
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Thank you very much for your review. We are glad your stay was wonderful. We look forward to meeting your travel needs in the future. Thank you again for staying with us here at the Holiday Inn Express in Heber City.
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We stayed here two nights while I was getting my scuba cerification at the Homestead Crater. The hotel is very well maintained. The rooms are HUGE, bathrooms are nice, beds are comfortable. The internet access is free, but a little spotty. Fine for checking email and social networks, but my husband and I tried to stream a tv episode and...
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Thank you very much for your review of our Holiday Inn Express in Heber City. The management and staff make it their #1 priority to deliver the best value in the area and I am glad that this was your experience during your visit with us. We hope that you will consider us again when visiting the Heber City area.
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GREAT place to stay, only 20 minutes from downtown Park City. Just ten minutes to the Jordanelle lifts!
I've been staying here for every year for 8 years now, The place is spotlessly maintained! Friendly, helpful staff and lovely rooms. Caren Fish has been the smiling face I love to see there every year, she is the consummate host. Always...
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Thank you very much for your review. I will pass the positive comments on to Caren and the staff at the Holiday Inn Express. The management and staff make it their top priority to deliver exceptional guest service and I am glad this was the case during your visit. We appreciate your business for the last 8 years and hope...
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We stayed here for 4 nights. I will stay again if I have to, but I will not book it on Priceline. This was my last-straw with Priceline. We always seem to get hotels that are either under construction, or have a group of substandard rooms set aside for Priceline customers. This particular hotel would not let us switch from...
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Thank you for your comments. I apologize for the inconvenience you encountered due to Priceline. I will speak with the GM at the Hotel to ensure she communicates Priceline issues should not be our guest's issues and to make sure our guests are taken care of. Although we enjoy a great partnership with Priceline, mistakes are made, and, unfortunately, in...
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I stay at Holiday Inn Express in Heber Ut. 3 or 4 times a year. The company I work for has offices in Heber, close to the Holiday Inn Express, as well as other locations throughout the state of Utah. We facilitate seminars off and on during each year, along with business partners visiting us in Heber. I make all...
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Thank you very much for your review. I am glad that the staff and management of the hotel work well with you when you book rooms in Heber City. They make it their top priority to go above and beyond our guests need. I am glad this is the case in your experiences with the hotel. I will pass on...
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I stay at this hotel when ever I am in the area. It is a great place to stay with friendly service and knowledgeable staff. Roger and Caren are always great to talk to and go above and beyond to help me. I have recommended this hotel to others and always hear satisfactory remarks from everyone I have sent there....
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Thank you very much for your comments. I am glad that your experiences with the Holiday Inn Express are favorable ones. I will pass on your comments to Roger and Caren and thank them for a job well done. It is always good to hear of positive experiences from our guests. Thank you and we hope to see you soon.
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Its too bad this hotel has an awful Manager, Karen, because it is a decent hotel. However, when the manager refuses to speak to me about needing to cancel my last night, that is just plain unprofessional.
I left several messages, and she never returned my call. If they have some sort of no cancellation policy whatsoever, so be it,...
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Thank you for your comments. Without them, we wouldn't be able to address and correct the deficiencies. I sincerely apologize that Karen did not contact you regarding your situation. Our current cancellation policy states you are able to cancel your reservation up to 6 pm on the day of your arrival so there should not have been a charge to...
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This hotel Screwed me out of $600. I needed to cut my visit short for family reasons, and they would not refund a cent of my money even though I was cancelling with diligent notice.
I also tried contacting them several times after the fact and asked to speak to the manager (Karen) but she (they) knew exactly what I...
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Thank you for your comments. I sincerely apologize for this inconvenience. Our hotel policy would have been to not charge your credit card if you canceled your reservation. I would like to clear this up for you. Please contact me at clanceta@nvnhotels.com and I can make this right for you. I have spoken to the front office manager and she...
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A very nice Holiday Inn, good location, helpful and friendly staff. Breakfast was very well done , rooms are large, comfortable and well furnished. The next Heber City Cowboy Gathering ,we will be sure to stay here again.
Thank you very much for your review. The staff and management of the Holiday Inn Express make it their top priority to make their guests feel welcome. I am glad this was the case during your stay with us. We hope you consider us for the next time you come to the Heber City area.
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