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All 7 Sugar Land hotels

BEST WESTERN Sugarland Inn

2.5 of 5
6330 East Riverpark Drive, Sugar Land, TX 77479
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Ranked #6 of 7 hotels in Sugar Land
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21 reviews from our community

    Trip type
Traveller rating
    11
    5
    2
    2
    1
Date Rating
Kountze, Texas, United States
1 review
2 of 5 stars Reviewed 5 June 2013

I see most have left very good reviews about this hotel, but I had a much different experience. My room was not cleaned from the previous tenant. I pulled the comforter back on the bed and there was fecal stains as if someone had slept naked and not cleaned themselves. Very disgusting! There was hair throughout the bathroom also. The... More

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Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
14 June 2013

Dear Traveler, Thank you for reviewing our property and letting us know of the issues you experienced. This is the only way we can improve our services. Although what you experienced is a rare case of a disgruntled employee, I have no excuse for this service. Please note that I have since fired that employee and all housekeeping is going... More

Duluth, Georgia, Usa
1 review
4 of 5 stars Reviewed 15 May 2013

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Review collected in partnership with Best Western

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Elkmont, Alabama, USA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 March 2013

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Arlington, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 March 2013

I have been staying at this hotel for several weeks. The staff has been great. Jay who is the front desk person is one of the best. If I have any questions I ask him and somehow he takes care of it. The housekeepers on the first floor does a wonderful job cleaning the rooms, they are very fast and... More

Was this review helpful? Yes 1
Victoria, Texas, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 March 2013

If you would like to stay at a hotel that everyone goes out of their way to make you feel special, then B/W Sugar Land is the spot. Everyone treats you special and they are there to serve you. Thk B/W

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
15 March 2013

Dear Traveler, Thank you for your recent review of BEST WESTERN Sugar Land Inn. We sincerely appreciate your feedback and please note that we take such feedback to improve our business. We try our best to please each guest and ensure each person has a great experience at our hotel. Customer service is our main priority and we are constantly... More

Lockport, Louisiana, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 March 2013

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Review collected in partnership with Best Western

Was this review helpful? Yes 1
Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
15 March 2013

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Denver, Colorado
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 March 2013

Myself and several other co-workers stayed there for business. Pros - very clean hotel and adjacent to strip mall with plenty of food options and that's about it. Cons - business center printer didn't work - out of ink and the front desk clerk didn't really car, old fashioned CRT TVs in the room (sound did not work in my... More

Was this review helpful? Yes 2
Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
3 March 2013

Dear Traveler, Thank you for your recent review of BEST WESTERN Sugar Land Inn. We sincerely appreciate your feedback and please note that we take such feedback to improve our business. In regards to your comments concerning receipts, please note your company credit card was charged by Orbitz.com; NOT our hotel. In other words, your credit card statement will show... More

Norwalk, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 February 2013

Hotel is great for work. It's very quiet away from the highway but yet close enough for a 5 minute taxi to restaurants. Internet was good (could always be faster) and staff was nice and friendly. Overall, I was satisfied with my stay.

Was this review helpful? Yes 1
Grand Bend, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 8 February 2013

Upon arriving at this hotel and having been turned away from a few others for having a dog, after 30 hours of driving from Canada this hotel was more than happy to accept us. Originally, my girlfriend simply went inside the lobby just to ask where we could go with a dog, as we were exhausted. I was standing between... More

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
3 March 2013

Dear Traveler, Thank you for your recent review of BEST WESTERN Sugar Land Inn. We sincerely appreciate your feedback and please note that we take such feedback to improve our business. In regards to your comments concerning the property, its policies and staff, please note that you brought a pet into your guest room. I have video surveillance showing the... More

Romeo, Michigan
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 25 December 2012

All good only draw back the room television dated could use new HDTV the place is super clean and was close to our friends house,the jacuzzi was not hot but staff got it going for us to spend a relaxing night soaking

Was this review helpful? Yes 1
 
 
BEST WESTERN Sugarland Inn
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Additional Information about BEST WESTERN Sugarland Inn

Also Known As:
Best Western Sugar Land
Address: 6330 East Riverpark Drive, Sugar Land, TX 77479
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Sugar Land
Price range (per night): $93 - $141
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
New 3-story indoor corridor hotel open in January 2008! Resort style heated pool & whirlpool! ... more   less 
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