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Extended Stay America - Houston - Sugar Land

2.5 of 5
13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478-3521
Hotel amenities
Extended Stay America - Houston - Sugar Land
Ranked #2 of 7 hotels in Sugar Land
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46 reviews from our community

    Trip type
Traveller rating
    27
    8
    3
    4
    4
Date Rating
Willow Park, Texas
1 review
2 of 5 stars Reviewed 20 May 2013 NEW

I stayed at the hotel over the weekend and couldn't get someone at the front desk to save my life. There is a black man with a shaved head that works over night that was helpful and got me the towels and amenities I needed and Debra did a fantastic job. She provided good customer service, was attentive, and got... More

Was this review helpful? Yes
Sao Paulo, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 12 May 2013

Good place to stay, easy to find. You will need a car to get around as it is not walking friendly. Staffs are kind and friendly! I found some small roaches, but you can expect that for such a place! Staffs we helpful and cleaned my room when I asked them to!

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Dublin, Ohio, United States
1 review
5 of 5 stars Reviewed 16 April 2013

it is a comfortable location. with pool. we really liked staying there. the front desk service was great. especially Monice who take care of us from the moment we got there till we left. we will be back next year!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review
18 April 2013

Thank you so much for posting a review of our property. I am so excited that you found our location comfortable and that the front desk service was great, especially Monique, who took care of you from the moment you arrived to the moment you left. Thank you again for your review. It would be our pleasure for you to... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 13 April 2013 via mobile

Where to start... My first morning I was yelled at by a hotel attendant for using "too much creamer"...!!!???? Not kidding she yells at me because "I don't need that much creamer in my coffee"...!!!???? She caught me by surprise I froze and literally stopped using creamer. The following days would go from bad to worse.... My bathroom light bulb... More

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
14 April 2013

Thank you for taking the time to tell us about your experience with us. I apologize for all the issues you encountered during your stay, the fact that a staff member yelled at you because they thought you were using too much creamer is unacceptable, if you can provide me with the name of the staff member that would be... More

Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 9 April 2013

We got here on 03/15/2013 and at first they said they did not have. Booking for us and did not have rooms for us. We booked through Priceline and feel this was over rated by Priceline. They finally got us a roomed that smelt like curry and smoke and had dried up spaghetti and spaghetti sauce on the carpet and... More

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
10 April 2013

Thank you for taking the time to give us feedback about your stay. I apologize for all the issues you encountered during your stay, from your reservation and check in process, to the cleanliness issues with your room. I am sorry that your stay was less than perfect and you were dissatisfied with your stay. Thank you for bringing to... More

Houston
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 26 March 2013 via mobile

After reading the reviews I really really really wanted to like this place. I still do. But it was just too dirty. Housekeeping needs to do a better job. Pluses are big flat screen, well lit both inside and outside, reasonable prices, new blankets and pillows, plenty of towels (I had 4 sets as a solo traveler), really nice lady... More

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
27 March 2013

Thank you for taking the time to write a review of your stay. I am sorry that your stay was less than perfect and you were dissatisfied with the room. Thank you for bringing to our attention all the issues you encountered with the room about the cleanliness. We take your comments very seriously and we guarantee you that we... More

Midland, Texas
1 review
5 of 5 stars Reviewed 25 March 2013

I stayed here for a week and two days, it was very pleasant and close to movie theater, restaurants, and most important nightlife. The staff was very nice and helpful ( Debra) with directions. I would highly recommend this hotel to anyone staying in Sugar-land TX. PS if you get lucky to meet Debra upfront, tell her Matt said hi!

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Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
26 March 2013

Thank you for taking the time to write such an awesome review of your stay. I am glad to hear that your stay was pleasant, that the location was close to movie theatre, restaurant and night life, the staff was very nice and helpful, especially Debra. Thank you for staying with us and for your recommendation of our hotel to... More

Sugar Land, Texas
1 review
5 of 5 stars Reviewed 7 March 2013

I rarely allocate time to write a review, let alone a review on a hotel. I'm a Consultant whose job entails staying at hotels about 75% of the year. This location is the first location where I have truly felt as if I was back home, and home for me is back in NYC. I was suppose to only have... More

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Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
8 March 2013

Thank you for taking the time to write such an awesome review of your stay at our Sugarland location. Glad to hear that we are the first location where it actually felt like home. That the staff at this location made you feel at home and took the time to get to know you and was able to attend to... More

Sugar Land, Texas
1 review
5 of 5 stars Reviewed 28 February 2013

I have traveled many places for business, and have stayed at many different hotels across the nation and world-wide. I must say that my stay at Extended Stay America in Sugar Land, TX has been the most pleasant and accommodating of any stay due to the excellence of customer service provided by Monique and by the rest of the hotel... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
6 March 2013

Thank you for taking the time out of your busy schedule to write such a great review of your stay. I am excited that your stay was the most pleasant and accommodating due mainly because of the customer service provided by Monique and the entire staff. Glad to hear that you enjoyed the fact that we have kitchenettes in our... More

1 review
5 of 5 stars Reviewed 19 February 2013 via mobile

I have stayed at multiple extended stays before and this one is by far the best! The staff here is amazing and you can tell they really do care about making the stay as good as possible. Monique at the front desk is the most amazing and sweet woman!!

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review
20 February 2013

Thank you for your wonderful review of our ESA Sugar Land property. I was so very pleased to hear you thought our staff were "amazing"! We think so too. Thank you for your very nice comments about Monique. I will be sure to share this with her. We really appreciate your recommendation of our hotel. Thank you for sharing your... More

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Additional Information about Extended Stay America - Houston - Sugar Land

Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
Address: 13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478-3521
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Sugar Land
Price range (per night): 77 AUD - 99 AUD
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Houston - Sugar Land
See lowest price for your stay* (from our partners)
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