I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you felt the cleanliness and safety did not meet your expectations. I met with the staff, and we will work furiously to ensure that the cleanliness and safety concerns are not repeated. Our... More

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our front desk staff; however, we apologize that we didn't do a better job of controlling the individuals smoking in the front entrance area. To uphold our company's high standards, we will use your comments to coach our team moving forward.... More

Thank you for your recent review of your stay. It's great to hear that you were pleased with the staff and the free wi-fi access. I sincerely apologize the hotels cleanliness and breakfast did not meet your expectations and I appreciate you bringing this to our attention. We hope you will give us the opportunity to provide you with a... More

I appreciate you taking the time to write a review of your experience with us. I was glad to hear that you felt the staff was "nice, courteous and professional". The situation you described regarding other guests loitering causing you concern is not acceptable. We are working with our staff and implementing training on how are staff should handle this... More

Thank you for taking the time to make us aware of your experience. It is with great pride that we provide clean, comfortable rooms at affordable rates, which is why it was great to read your kind words about the room. However, given the issues you had during your stay, it was with equally great concern that I read the... More

I recently received a copy of your review, and wanted to take a moment to respond. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. It is... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More