We got into the hotel late after driving all evening. The staff was courteous and got us into our room quickly without a problem. The room was clean and offered a cool view of Plano from the wall of windows. The beds were comfortable but I may have been biased from the long drive. The morning offered decent breakfast some...
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We had a seminar event in one of the conference rooms and also booked a suite and a room for some people coming from out of town to stay. Our event went great! They provided and excellent service, great prices and extra discounts for all the package. We are currently organizing more events and notice that the great service is...
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Thank you for choosing Holiday Inn Express & Suites Plano to host this meeting. We're glad you enjoyed our meeting space and service. We strive to ensure our guests enjoy everything we offer. We look forward to welcoming you back.
Best,
Marisol
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I booked three hotel rooms at this hotel due to it's proximity to the metro/rail station on UT v. OU weekend -- which I knew would be hectic. I was extremely surprised with the excellent service despite the rush from the UT/OU game and some sort of convention they were having at the hotel. The rooms were impeccable, the breakfast...
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Hi SHansen,
Thank you for the wonderful feedback. I'm glad to hear you enjoyed our proximity to the DART train/bus station, our breakfast and our service. I will gladly share your comments with my staff. We look forward to housing you and your friends on your next visit to the Plano/Dallas Area.
Best,
Marisol
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I would never recommend this hotel. I booked 11 rooms for a wedding, but 10 days
before the wedding, the reservation was cancelled due to a credit card not being asked for by them.
A courtesy call from the hotel before cancelling the reservation would have eradicated this awful problem. I assume that as they are now full they really...
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Hi Harry,
I'm sorry your group didn't get to experience the great service we offer at our hotel. We do courtesy group blocks for weddings and reservations must be booked before the cut-off date (3 weeks before arrival date) since a special rate is offered to the group. Courtesy group blocks aren't considered reservations unless you book within the cut-off...
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We stayed at this hotel for 2 weeks this past summer. The staff sets this hotel aside from the rest! They were so nice and friendly and went out of their way for their guests. The hotel room was very clean and the breakfast was awesome. We enjoyed relaxing at the pool and jacuzzi in the evenings.The location was perfect...
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Hi,
Thank you for the wonderful feedback. I'll make sure I share this comment with the staff since we strive for customer service and to make everyone feel welcome. We look forward to welcoming you on your next visit to the Plano/Dallas Area.
Thanks,
Marisol
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We had 2 children (3 and 4) and 2 adults. T------city booked us for a smoking room. When I got to the hotel, they said they were booked up and that they would send up an air ionizer and move us the next day . They did neither. There was a silverfish (bug) running around on the wall of the...
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Hello,
I'm sorry we didn;t deliver the service you expected. Give us another chance when you're back in the Plano Area.
Best,
Marisol
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We reserved this hotel at a surprisingly low rate which made me slightly suspicious but, after reading positive reviews here on TA, we stuck with it anyway. I was so pleasantly surprised when we arrived there. Sure, the building seems to be older and could certainly use a bit of an update but this was really only evident in the...
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Thank you very much for taking the time to give us your wonderful feedback. I'm very glad to hear you had a good night sleep and enjoyed our customer service since we strive for it. We look forward to welcoming you back at the Holiday Inn Express & Suites Plano East next time you're in the Dallas Area.
Best,
Marisol
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My family visits the Dallas area on a fairly regular basis, so I've tried a few different hotels over the past 6 months. I've had no complaints about any of them, but neither did I have an extraordinary experience with them. It wasn't until staying here that my expectations were completely surpassed. Not only was it a well-kept/clean hotel at...
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Hi Mary,
Thank you for taking the time to give us your wonderful comments. I'm very pleased to hear you enjoyed your stay with us since we strive for customer service. I will make sure to pass this on to all staff members. We look forward to welcoming you and your kids back at the Holiday Inn Express * Suites...
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This hotel needs an update. The beds were just OK and the air conditioner didnt work properly. You really have to walk a long way from front desk to some rooms. The way the hotel is set up is strange. The breakfast in the morning was good. Brett at the front desk could have been nicer. He and this hotel...
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Hi Jmia,
Thank you for choosing our hotel and I'm sorry we didn't wow you during your stay. This hotel used to be a full service hotel before 2004 and that's why the set up is a little different, we also try to always recognize our Platinum members with a welcome bag, upgrades (when available) and newspaper delivery. I was...
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Stayed here for 5 nights with my boyfriend while visiting my family. We had an executive room that was very clean and spacious. There was a fridge and microwave in the room along with a good-sized bathroom. Breakfast was great! Loved the cinnamon rolls. My family really liked the pool and hot tub. There is a terrific Thai restaurant Zenna...
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Hello,
Thank you for taking the time to share your wonderful comments with us. I'm glad you enjoyed the service and our complimentary breakfast. We look forward to welcoming you back at the Holiday Inn Express Plano East on your next visit.
Best,
Marisol
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