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All 34 Plano hotels

Candlewood Suites Plano East

2.0 of 5
2401 East George Bush Tollway, Plano, TX 75074
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Candlewood Suites Plano East
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Ranked #29 of 34 hotels in Plano
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12 reviews from our community

    Trip type
Traveller rating
    2
    1
    7
    2
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Date Rating
Dallas, Texas
1 review
3 of 5 stars Reviewed 5 May 2013

I stayed at this hotel in January, 2013. After writing an unfavorable review, the hotel management finally made contact with me and apologized. They also made amends and I would consider staying again to give another chance. Since so many Tripadvisor readers use this mode to choose hotels I thought it only fair to report the reconciliatory efforts made by... More

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IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review
22 May 2013

Dear CJTraveler55711, We would like to thank you for your review. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. I am happy you mentioned the efforts of the hotel management to rectify the situation in a timely manner. I appreciate the feedback that we receive as this is crucial for... More

Southern States
Top Contributor
117 reviews 117 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 March 2013

I was warmly greeted upon check in,and all contact with any staff member was very positive. After reading previous reviews, I knew this brand did not offer breakfast, but I knew I would be getting a full size kitchen, and for lenghthy stays I can cook my own meals. I requested a smoking room and the only available was a... More

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See 3 more reviews by franklinmilford for Plano
IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review
15 March 2013

Dear franklinmilford, Thank you for taking the time to share your feedback regarding your stay with us. I am pleased to know that our rooms exceeded your expectations and you find our staff positive and warm. Our staff members are truly the heart of the hotel and we are glad it's being appreciated by our guests. Please accept my sincere... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 26 February 2013

My rating is poor due to what would appear to be managerial issues. The room accommodations were nice, but upon arrival I noticed immediately that the bedspread appeared to have been sat on, the toilet seat was left up (as if a man had used it), there were no coffee supplies in the kitchen and the counter was not wiped.... More

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IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review
12 March 2013

Dear CarlaJean55711, Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward... More

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Kansas
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 7 November 2012

I recently stayed here on a quick trip to Plano. This was my first stay at the Candlewood Brand. The room was nice. Well laid out and spacious. Clean and comfortable. Location was a challenge as the traffic flow is not great, and it seems the traffic is always crazy, making very difficult to go anywhere but west or south.... More

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review
8 November 2012

DaddyYo ~ Thank you for taking the time to write a review. We value the feedback from our guest as it gives us direction on improvements. As far as the breakfast goes..Yes, the Candlewood brand doesn't offer a breakfast but, they do offer a breakfast bag to purchase out of our cupboard. We look forward in having you as a... More

Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 23 August 2012

I stay in many hotels each year and have stayed in this hotel once a few years ago. I believe it was a year old at that time. The property was nice and clean and the service was excellent. Now time has set in on what should still be a new property as far as age but has not been... More

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review
27 August 2012

Electronicsguy : Thank you for taking the time to write a review. We love to hear what our guest have to say about our property. We take these comments serious and use them a tool to improve our service. I am sorry that our property wasn't as clean as expected as this is something that we strive to do. I... More

Joplin
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 June 2012

We just spent two nights at the Candlewood in Plano. It is an average Candlewood Suites. Overall the stay was good. The property is clean and in good repair. The front desk staff was cordial and efficient. Not out standing just average. The exterior was clean as you would expect. The dishes were somewhat clean but a little stained. The... More

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Management response:
29 June 2012

curtishardy09 Thank you so much for taking the time to write a review. We love to hear what are guest have to say about our property. Thank you for the kind words about our staff. I am glad to hear that they were cordial and efficent. We are glad you hear that our property was clean and appreciate the information... More

Alabama
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 21 May 2012 via mobile

For the rates at this hotel you would think they could offer you some sort of free breakfast. You can purchase breakfast in the cupboard for a small fee. Other cheaper hotel chains most often include a continental breakfast but you can't even get "fresh" fruit here. Other than that the rooms are adequate. No pool here if you have... More

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review
22 May 2012

Thank you for taking the time to write a review! We love to hear what are guest say about our property. You are correct we do offer a breakfast to go that you can puchase from the cupboard. Where our property is an extended stay property the brand doesn't offer a breakfast where most people that stay for an extended... More

Peoria, Illinois
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 31 January 2012

Be aware this are has had some crime issues! My rental was broken in to this was not the first incident in the last couple of months from what the staff said. The hotel does not have any cameras outside! They probably have close to two dozen on the inside. The hotel was ok but not great. The room I... More

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review
7 February 2012

Thank you for your review! We love hearing what our guest have to say about our property. Our managment company recently took over this property and we are working on improving the quality of a great hotel. We have a great housekeeping staff that takes pride in our hotel and I am sorry that when you did ask for your... More

Allen, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 8 January 2012

This place is nice, clean, and a great value for the money. I loved that it had a full size kitchen (not that I really needed it either). The front desk staff was friendly. It was just a quick 1 night stay, so didn't get a chance to check out everything. Great location. That's really all I can say.

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review
31 January 2012

Thank you for your review! We love what our guest have to say. We are glad you enjoyed your stay and found it nice & clean. We did notice that you only stayed one night but, in the future if you have to stay longer you will be able to use the full size kitchen. I am glad you found... More

Houston, TX
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 17 November 2011

I stayed there since it was right across the tollway from my office and I got a great corporate rate. It was a nice, clean, no-frills place to stay. It's an extended stay type of place, so it had a full kitchen (not that I needed it). The downside to that was that I was coming back after a business... More

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review
1 December 2011

Thank you for your review! We value what are guest have to say and we appreciate the time you took to write a review about the Candlewood Suites East Plano Texas. I would have to agree with you we do have a great location with easy on and off access to the George Bush Turnpike. We do cater to the... More

 
 
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Additional Information about Candlewood Suites Plano East

Also Known As:
Candlewood Suites Plano East Hotel Plano
Candlewood Suites Plano East Hotel
Candlewood Suites Plano East Texas
Address: 2401 East George Bush Tollway, Plano, TX 75074
Phone Number:
Region: United States > Texas > Plano
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #29 of 34 hotels in Plano
Price range (per night): $89 - $125
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The new Candlewood Suites Plano-East, Texas is a beautiful extended stay hotel centrally located in Plano. If your destination is Plano, Texas we are conveniently located off the President George Bush Parkway and just minutes away from Richardson Telecom and Technology Corridor, Garland, and Dallas. Popular points of interest nearby include: Hawaiian Falls Waterpark, Garland Special Events Center, Plano Centre, and Eisemann Center. Great shopping is just around the corner at Firewheel Town Center and Collin Creek Mall. Area businesses include: Cisco, Fujitsu, Texas Instruments, Blue Cross/Blue Shield, Texas Oncology, Plano Regional Medical Center, AT&T, Nortel, Hewlett Packard, & Samsung. The DART RailStation is only 2 miles from the hotel, allowing easy access to downtown Dallas. Attractions include American Airlines Centre, Victory Park, Dallas West End, World Aquarium and JFK Museum. Each of our spacious suites feature beautiful, modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high-speed Internet access, 24-hour fitness center, guest laundry, or cook out in our Gazebo Grill. Our unique Candlewood Cupboard offers guests a variety of sundry and food items. Whether your trip is for business or pleasure, Candlewood Suites, Plano - East offers you the best value in the Richardson Telecom and Technology Corridor. ... more   less 
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