I apologize on the experience you and your family had at our hotel. Please allow me to first say we did make a courtesy call to your room shortly after check in. At that time, we understood everything to be fine with the room. I also do understand that, as one gets settled into their room, matters may and do... More

Thank you for your warm comments. We aim to serve our guests with a high degree of service coupled with a great hotel product. In the end, we hope this translates into an outstanding stay experience for our guests. We hope to see you during your next stay in Palestine. More

We hope your recovery progresses well. Thank you for you gracious comments. Our top priority is to ensure we, as a hotel staff, are providing top notch guest service for the entirety of our guest's stay. Accordingly, we truly believe in the "Golden Rule" ... one should treat others as one would like others to treat oneself. More

We recognize the traveling public has a choice when determining which hotel to stay at, and are thankful you stayed with us - we're glad you enjoyed all that our hotel had to offer. Because we're a Choice Hotels property, we are able to add stays here of Choice Privileges members. Also, we're able to credit stays here of various... More

Thank you for your wonderful feedback. We recognize the various elements you've mentioned are critical in determining guest satisfaction. In turn, we strive to meet and exceed our guest's expectations on these and many more fronts. Again, thanks for your warm comments. More

Thank you for your gracious comments. We very much recognize our guest appreciation of an indoor pool, as an enjoyable amenity. In conjunction, our staff seeks to provide personable service so as to compliment the overall stay. Finally, yes, we believe cleanliness will always be paramount to our guests eyes and our hotel staff. More

Thank you for your comments. Indeed, our hotel is well suited not only for business clientele, but families as well. Our suites are quite roomy. Kids enjoy our indoor pool, outdoor hot tub, and hot breakfast - included, we now serve flavored waffles. More

Thanks for your comments. Our goal is to provide our guests a memorable experience. We are delighted you enjoyed our pillow top mattress beds. That's right, our location allows our guests to enjoy a quiet night's rest. More

Thank you for your comments. Yes, we are the newest, all suites hotel in Palestine. Along with our indoor pool, we offer an outdoor sauna. As it relates to your comment on the breakfast, we now serve the "Your Morning Breakfast" which is a hot, full breakfast. We're glad you enjoyed stay - we strive to provide excellent service. More