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All 28 New Braunfels hotels

BEST WESTERN Inn & Suites

2.5 of 5
1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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43%
Ranked #17 of 28 hotels in New Braunfels
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31 reviews from our community

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Date Rating
Tomball
1 review
4 of 5 stars Reviewed 25 April 2013

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Review collected in partnership with Best Western

BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
11 May 2013

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Rockport, Texas, Usa
1 review
3 of 5 stars Reviewed 15 March 2013

It's very obvious that this place is "tired"---- doors don't close properly, including the room door! Everything had fresh paint so it looked clean, but that's all. Breakfast was a joke----cold cereal served in the lobby next to the desk. I had to step over spilled milk and cereal to check out.

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Review collected in partnership with Best Western

BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for staying with us at the Best Western Inn & Suites of New Braunfels, TX. I would also like to thank you for your review of us on Tripadvisor. I am sorry to hear that you were not happy with your stay with us. Considering we have placed brand new furniture, TV's and new micro-fridges in all of... More

Richland Springs Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 March 2013

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Was this review helpful? Yes 1

Review collected in partnership with Best Western

BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

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Corpus Christi, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 28 February 2013

Being a Best Western employee I have stayed at many Best Western hotels. Yet, some look nicer then others but its the service that I say that brings them on top. Checking in with an employee rate I was treated no diffrent as to a regular guest. Kudos to Amy at front desk, she was sweet nice and very friendly... More

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BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for your review of us and thank you for staying us here at the Best Western Inn & Suites. I am sorry you feel that we did not treat you differently, however we strive to treat each of our guests the exact same way, with respect and courtesy. Sometimes we fall short of that and for that I... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 February 2013

The best Bestwestern I have ever stayed in. I booked a valentine's weekend trip as a surprise for my husband and I and was very impressed with this hotel. We stayed in a room with a whirlpool tub and it was exactly as I imagined. Big tub fit for two and the staff was pleasent. The breakfast was great. There... More

Was this review helpful? Yes 1
BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal everyday is to make sure our guests are taken care of. Regarding your concern about the mirrors in the guestroom, we have now placed two mirrors... More

ENGLEWOOD
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 February 2013

We read the previous reviews, looked up the rates and were very happy with both. The property in the midst of a complete make over and is already better than most places you can stay. Staff was very courteous and the rooms were clean and comfortable. Would stay here again.

Was this review helpful? Yes 1
BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for your review of our location in New Braunfels, TX. I am pleased to hear that your stay with us was a positive one. We are almost at the tail end of our renovation and should be done here soon. We now have brand new furniture as well as LCD tv's in all of our rooms. We have... More

Fergus Falls, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 February 2013

We have been coming to Texas for 16 years from Minnesota to enjoy the warmer climate. We enjoy the Hill Country. Our experience has been to realize this Best Western Inn & Suites is the finest place to stay for the money spent; and, even more so this year because of all the updates and improvements. The rooms have been... More

Was this review helpful? Yes 1
BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for your review of our hotel in New Braunfels, TX. Each day we as a team strive to create a perfect experience for each of our guests. It is always in our best interest to keep our guests comfortable in a clean & friendly atmosphere. All of our rooms now are freshly painted, with new furniture, as well... More

Pasadena, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 November 2012

We spent 2 nights here. The staff was very friendly and helpful. The new Manager, Mayur Bhagat, was extremely gracious and showed us all around the hotel and explained the new renovations. Just wish we could see it when finished. We have been staying at this hotel, when attending Wurstfest, for several years and have never been treated so kindly... More

Was this review helpful? Yes 1
Tyler, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 November 2012

Stayed here on a business trip and this place was great. The rooms are a little small but completely renovated and new. The internet, staff, and location is GREAT. I would stay here again if needed. I stayed in a king room and it had couch, coffee table and flat screen tv

Was this review helpful? Yes 1
SoCal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 October 2012

Best motel I've stayed in this trip. Wifi & Cat 5 Ethernet connection. The owner/operator is at the front desk in the mornings. He is an excellent owner and makes every guest feel like his personal guest. My room and bed were comfortable. Rooms are very clean and quiet. This is not a Four Seasons. It is a motel, and... More

Was this review helpful? Yes 2
 
 
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Additional Information about BEST WESTERN Inn & Suites

Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
BEST WESTERN Inn & Suites New Braunfels, Texas
Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 28 hotels in New Braunfels
Price range (per night): $80 - $172
Hotel Class:2.5 star (2.5*)
Reservation Options:
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