This hotel made the list of "Never stay there again!". The front desk staff were terrible to deal with, including rude. Reservations were messed up and the staff made no effort to correct the situation. Also, we were given a set "group rate", but $10.00 was debited from our checking account after the stay, without authorization or explanation!!!! When we... More

We traveled with a group of friends on a trip to central Texas and stayed at the Best Western in New Braunfels where we had reservations and a guaranteed room rate. The young female behind the counter (Brittany) has the worst manners and is a pathological LIAR. They couldn't find my reservation, and when they did, they had given our... More

We booked our reservation 1/25/2012 for 3/16 - 3/18th. On 3/11th, we added a day and confirmed that our original reservation did not change. On 3/15th, on our drive to New Braunfels, I called to let them know we will be coming in late. To my surprise, our original reservation was deleted. Somehow, our dates got changed to 3/13 -... More

The hotel is conveniently located and has a friendly staff. We had the King Suite and it was decently sized. The breakfast was just OK, nothing fantastic.

Really love staying at this hotel!!! The hotel begining with the front desk and ending with the housekeeping is by far the best customer service I have ever experienced. I have had really good hotel service with brittany dyer she is always alert and ready to assist her customers. Also the housekeeping lady michelle sanches she is a really nice... More

I stay here every year when I go to Schiltterbaun. There is really nothing special about the property, I just like it. It's old and familiar, like a home away from home. The beds are comfortable and the rooms are clean and quiet. I've always felt safe and haven't had any problems. Pros: location, clean, quiet, laundry facility on both... More

This hotel is a great place to stay for the money if you're not looking for luxury. We needed a place to stay so we could spend the weekend at Schlitterbahn. We used the Name Your Own Price feature on Priceline and got a room for $60 (it's much cheaper to stay here after Labor Day weekend- summer rates can... More

great hotel, clean, comfortable, a little noisy by the freeway but nice rooms. A little pricey for a BW, but a good stop

We go to New Braunfels to tube the Comal and to visit the Schlitterbahn waterpark. This isn't a glamour trip! We have stayed at the Best Western in New Braunfels for 11 straight years! They are very accomodating for our group of 30. We move the tables around and eat pizza in the lobby, we enjoy some beverages in the... More