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BEST WESTERN Inn & Suites

2.5 of 5
1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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BEST WESTERN Inn & Suites
Ranked #21 of 30 hotels in New Braunfels
3.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    14
    15
    5
    5
    11
Date Rating
Vancouver, Washington
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 20 May 2012

Bad, bad experience! Many broken items in the room. Tub drips and contained 3 to 4 inches of water in it when we got in the room. Toilet handle is broken, closet doors will not close, one of the two faucets in the bathroom did not shut off properly. Most distressing was the hide a bed that broken and torturous... More

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Abilene, tx
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 May 2012

This hotel made the list of "Never stay there again!". The front desk staff were terrible to deal with, including rude. Reservations were messed up and the staff made no effort to correct the situation. Also, we were given a set "group rate", but $10.00 was debited from our checking account after the stay, without authorization or explanation!!!! When we... More

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Abilene, Texas, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 April 2012
2
people found this review helpful

We traveled with a group of friends on a trip to central Texas and stayed at the Best Western in New Braunfels where we had reservations and a guaranteed room rate. The young female behind the counter (Brittany) has the worst manners and is a pathological LIAR. They couldn't find my reservation, and when they did, they had given our... More

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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 20 March 2012
1
person found this review helpful

We booked our reservation 1/25/2012 for 3/16 - 3/18th. On 3/11th, we added a day and confirmed that our original reservation did not change. On 3/15th, on our drive to New Braunfels, I called to let them know we will be coming in late. To my surprise, our original reservation was deleted. Somehow, our dates got changed to 3/13 -... More

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Eagle Pass, Texas
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 11 December 2011

The hotel is conveniently located and has a friendly staff. We had the King Suite and it was decently sized. The breakfast was just OK, nothing fantastic.

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New Braunfels, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 November 2011
1
person found this review helpful

Really love staying at this hotel!!! The hotel begining with the front desk and ending with the housekeeping is by far the best customer service I have ever experienced. I have had really good hotel service with brittany dyer she is always alert and ready to assist her customers. Also the housekeeping lady michelle sanches she is a really nice... More

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Senior Contributor
27 reviews 27 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 October 2011

I stay here every year when I go to Schiltterbaun. There is really nothing special about the property, I just like it. It's old and familiar, like a home away from home. The beds are comfortable and the rooms are clean and quiet. I've always felt safe and haven't had any problems. Pros: location, clean, quiet, laundry facility on both... More

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Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 19 September 2011

This hotel is a great place to stay for the money if you're not looking for luxury. We needed a place to stay so we could spend the weekend at Schlitterbahn. We used the Name Your Own Price feature on Priceline and got a room for $60 (it's much cheaper to stay here after Labor Day weekend- summer rates can... More

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SPRING
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 September 2011

great hotel, clean, comfortable, a little noisy by the freeway but nice rooms. A little pricey for a BW, but a good stop

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Dallas Texas
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 September 2011

We go to New Braunfels to tube the Comal and to visit the Schlitterbahn waterpark. This isn't a glamour trip! We have stayed at the Best Western in New Braunfels for 11 straight years! They are very accomodating for our group of 30. We move the tables around and eat pizza in the lobby, we enjoy some beverages in the... More

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Additional Information about BEST WESTERN Inn & Suites

  • Best Western New Braunfels
  • New Braunfels Best Western
Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Price range (per night):* 69 AUD - 196 AUD

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