Just come back from 7 nights stay with my husband. Be aware that the hotel is undergoing renovations (Thomas Cook didn't inform us) so there's lots of noise during the day, drilling etc. Rooms are being upgraded and painting has started on the outside of one block. Apparently, the hotel expects all work to be completed by July. Our room... More

just back from a family holiday at the bitacora hotel . the kids clubs were great staff very friendly . would recommend you book the hotel direct . for lots of extras. rooms are being updated . overall we had a great holiday

We stayed here in May 2012, myself, my husband, 6 year old son and 3 year old son. We had a super time, weather was fab and the hotel was lovely. The kids entertainment was brilliant for them and the kids area superb. We cannot fault this as a family friendly hotel, all the staff were great with the kids.... More

We are 3 ladies in our 60s and don't complain lightly but on arrival we entered are room and found it very drab and it only had two of everything not 3 the view was a building site so hence we didn't sit on the balcony. We were woken up each morning with the sound of drills which we weren't... More

Stayed for 2 weeks all inclusive. Friendly staff overall. Food was varied and of an acceptable standard. Travelled as a couple but looked like a great family hotel, very child friendly. Lots to do in the surrounding areas, including trips to the water park and safari park. Close to the beach and great for walks in the evening. Lively area,... More

We have recently had another great stay at the Bitacora this was our 11th one ! there was refurbishment going on but was of very little disturbance to Hotel guests,the standard of this hotel has never altered from our very first visit, the Management and Staff all work hard to keep the standard up,we had a newly refurbished room which... More

Just got back yet again from this fabulous hotel. The hotel continues to go from strength to strength and the renovation works that are currently ongoing will further enhance this truly great hotel . On arrival we were greeted by Julio and his team on reception, I'm not sure if Julio is the reception manager, but if he's not ,he... More

This was the second time we stayed in this hotel. It is absolutely fabulous and I would definitely go back. Spotless clean, great food and entertainment and the staff are so helpful. As there were 4 of us in the room, we had a family room which was huge. We also hired the fridge for 1 euro per day. Love... More

We have visited this hotel now for the tenth time over a period of 14 years returning last week. It is just as nice, a warm welcome awaits from the reception staff. We were lucky enough to have a refurbished room on the 8th floor. OK there was some works going on in the hotel but we were not disturbed... More