Stayed here with my 5 yr old in Feb school holiday .Rooms are so old fashioned and need major refurbishment .The pool area is terrible ,broken tiles,rundown area. Great location but think hard before spending your money here ,much nicer hotels in Tenerife.

I just fell in love with palace first time I've seen it.pool is beautiful, I enjoyed every minute spent there. Rooms weren't too bad, anyway we only slept there as there was so many things to do so many places to visit (restaurants :) yummy) as the location was great, few steps and we got Spanish restaurant which was lovely.... More

We booked this hotel in 2012. Lovely check in staff. Then reviews were being put on and we thought OMG,what have we done,we no the area well and we use accommodation mainly as a base. Like people have said the hotel needs some TLC,they are celebrating 25yrs this year. We were pleased with the position of our room we asked... More

We have stayed before at this hotel, and the welcome was warm and friendly, really glad to see us back. We are still really impressed with the level of service, nothing is too much trouble, the rooms are spotless, has a beautiful pool, food is great, fabulous location, back entrance opens onto promenade, right on the seafront. Walk out the... More

This is our third time at this hotel and still the same brilliant service from all the staff. I agree that the rooms are a little dated but they are cleaned everyday. The pool area is lovely and it is a pleasure to chill out there during the day. We only stay bed and breakfast but the food is plentiful... More

Superb location on seafront. Flat and no need to use ANY steps in hotel (lifts to everywhere). Ideal if u have difficulty getting around. Sunbeds plentiful, lovely breakfasts with vast choice of great shops and restaurants close by. Yes the rooms are smaller than the very modern hotels but quite adequate with individual balconies. Guests can use the facilities of... More

Nothing more to be said about the hotel. The reception is great and the people working there at all times are brilliant and so helpful at all times. Its clean and reception areas are great but the bedrooms are small and old fashioned. I would not stay there ever again because of the noise. It was absolutely ridiculous and my... More

Me and my partner have just returned from a week stay in this hotel. Lovely location, ok breakfast but had better in 3/4* hotel with only hot dog sausages and leftover food from night before. All standard rooms are very small we complained to reception and where told nothing could be done. Room maids where brilliant and alway made room... More

When I arrived into the hotel I couldn't believe it was ever rated as a 5star. How could that happen? Rooms are old and small and, unless you pay an extra for pool view, you will see either the parking lot or a busy street with loud music until past midnight, and rooms are NOT sound proof (also, light enters... More