Not because the hotel was particularly amazing, but the staff really was great. It started with Bryce in the sales office (I wish everyone who ever needed a hotel room had a chance to deal with his level of service and enthusiasm!) and never stopped with all the staff at this hotel. We only stayed two nights and the rooms... More

For the price this place was great. They are remodeling/renovating right now so make sure you ask for a remodeled/renovated room. The new rooms are small but are clean and newer. One odd thing is that you walk into your room you open the closet and go through another door and your at the bathroom. I guess you can access... More

Upon check in, we were given our keys and headed to the elevator (as directed) to our room on the 2nd floor. When we got on the elevator, there was a sign posted that guests were not allowed to enter the 2nd floor. We went back to the front desk and learned that we went to the "wrong" side of... More

I have stayed at this particular hotel 3 times & each time experience was good. Most of the front desk staff are very friendly, 1-2 of them have no personality. Hotel is doing some renovating but they are trying hard not to impact guests. Breakfast has moved to a grab & go with muffins, pastries, variety of fruit & juices.... More

We stayed at the TownePlace Suites while in Lubbock for 3 nights. The room was cute and had everything we needed. When we got in bed the first night I commented on how scratchy the sheets were. The mattress was also slopped in the middle so we rolled that way. The next morning my husband had a rash all over... More

Upon arrival at the 3p check-in, one of two rooms was not ready. One room had a bathroom that was dirty and needed re-cleaning. Other guests were out of control, running through the hallways after midnight. Housekeeping banged on our door at 9a. Before the 11a check out, guests were locked out of the rooms and had to go to... More

For over $100.00 a night in Lubbock, this place should be better. I have stayed in less expensive Marriott hotels in larger touristy cities, in which the Marriott hotels were much nicer. The pros:This place offers clean rooms with a nice small kitchen area which has a full sized coffee pot! The cons: certain basic things need attention. The bathroom... More

We stayed one night in a 2 bedroom suite - the place is dirty. The kitchen utensils and other cooking stuff were missing. The light and vent fan on top of the stove didn't work. The sofa and carpet were dirty and very old. The hotel seemed to be a run down property. It needs major work/upgrade. I stayed in... More

We went to Lubbock for my sister's wedding and her fiancé suggested this place. We arrived at the hotel a bit early for check in, but accommodated easily by the front desk. They gave us our key and just as we arrived we got a call advising they gave us the wrong room. They delivered the new key, but had... More