I've stayed at this hotel twice now and both stays have been comfortable and mostly positive. The rooms are large suites with comfortable living areas, good sized kitchenettes, and roomy baths. The decor is modern and nice, and the beds and linens are clean and comfortable. Free wifi throughout, and each floor has a couple of desktop computers with internet...
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I love this hotel! The rooms are large and comfortable. Very nice, with a small kitchen area. Full size refrigerator., microwave, and basic utensils. The two room suite is great if mom and dad want some privacy. The lobby bar is very modern and comfortable. Nice breakfast and eating area. No complaints, except the price doubles on Texas Tech special...
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Ths hotel needs new staff and a new manager! DO NOT stay here if you expect any kind of customer service. They do not make any kind of effort to correct any problems or make their guests feel satisfied..........
I stayed here for 5 nights in March; with my husband for the first 3 and by myself for the last 2 nights. The location was convenient to Tech campus, which is where I had to be for conferences, and I did feel safe staying here alone as a female. The breakfast is free but is nothing to write home...
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I ended up booking this hotel on hotwire. I was very skeptical at first however, I am very happy to say that I am glad I stayed here. I had drove eight hours before I had arrived at 2am. The gentleman at the desk checked me in promptly and I was off to my room. The room and bathroom were...
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Thank you for such a kind review. We strive for all of our guests to have a great experience and it appears you encountered just that.
Should you visit Lubbock again, we would gladly welcome you back.
Sincerely,
Jutea Ballard
General Manager
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The rooms are nice but the hotel is just mis-managed. One evening, I came back to my room to find the door open. I had been gone all day for work so I assume it was housekeeping that left it open. I spoke to the lady at the front desk. She was very nice but just didn't know what to...
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Thank you for your review.
It is unacceptable if my housekeeping staff left your guest room door ajar after cleaning. I will certainly speak with the manager regarding your experience.
I apologize if the wireless Internet wasn't working for you and I am unaware of any outages. We will have the tech department check to see if anything is offline...
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We booked two rooms for two couples over the net on a web accommodation service. The reservations clerk was waiting for us although we had a torrid time trying to find the hotel using SatNav. It was a combination of the new road system and the address not being recognised by SatNav, so much that we had to ring the...
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I certainly apologize for the problems you encountered during your last stay.
It is true that the new freeway, Marsha Sharp, has played a bit of havoc with some GPS systems. I am told that until the Freeway is updated to all GPS systems, it will continue to mislead traveler. I find this truly unfortunate and wish we could speed...
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I had book a room online I thought, however when I checked in there was no reservation. Apparently I forgot to hit the save button, who knows for sure, anyway Anthony the desk clerk gave me a room at the same rate I was quoted. I was taking my mom to Lubbock for a Dr. appt to schedule her back...
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Thank you for the nice review. I am certainly glad we were able to accomodate you upon arrival. Should you wish to visit again, please do not hesitate to call us directly for reservations.
Sincerely,
Jutea Ballard
General Manager
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Very close to Texas Tech. I felt like I was staying in an apartment vs. a hotel room. It was very spacious which was nice, since there were four of us. The complimentary breakfast was just OK. My son gave up on trying to access the wi-fi, but they have a couple of computers on the second floor that can...
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Thank you for the kind review and we look forward to your next visit.
If there is anything we can assist with please do not hesitate to ask.
Thank you,
Jutea Ballard
General Manager
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I stayed for three nights and I was somewhat satisfied with my stay. The rooms were nicely decorated and managed to feel like a home away from home. The bed was so comfortable that everytime we left the room to do something, we looked forward to coming back to the suite to relax. The room was also clean upon inspection...
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Thank you for your review. I certainly apologize for the housekeeping staff not attending your room as requested and will look into that personally.
Unfortunately there were a few power outages in the area last week. Lubbock Power & Light did not give us an explaination, just that the area was experiencing some trouble. This may be the reason the...
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