I got a lot of bed bugs right after I stayed in this hotel. I called the hotel the following day to complain but the front desk arrogantly dismissed my complains. I will never come back in this hotel again!!!.... The front desk staff are unfriendly. Do not recommend this hotel to your friends.
The hotel and staff are awesome!!! Everything is clean and very well kept! I would not stay anywhere else when visiting Killeen!!!
Spent 3 nights at the Shilo attending a veterans reunion. They effectively handled our group of veterans. The rooms were spacious, clean and very nice. The staff was friendly. We were very pleased. They have a restaurant attached and also meeting and banquet rooms. Their location next to the civic center is great. If you don't want to eat at...
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Dear filtex,
I am very happy that you enjoyed your stay with us. Shilo honors our military veterans and the sacrifices they endured. We will look into ways to accommodate extra seating in our barista area. Thank you for your comments.
Troy Summerill - General Manager
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OMG, I have stayed at a lot of hotels before but the Shilo Inns in Killeen, Texas was the Bomb!!!! I have played more for less. But I would recommended you stay here any time or day of the week.
Dear Wildman 1234,
I am very happy that you enjoyed your stay with us. Shilo honors our military and the sacrifices they endured. Thank you for your comments.
Troy Summerill
General Manager
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Clean, roomy, nice breakfast, wonderful shower, did I mention it was clean?
Dear TexasFOB,
We are very proud of our housekeeping staff and appreciate your bighearted comments. Yes you did, and thank you.
Troy Summerill
General Manager
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Visiting daughter at Ft. Hood and wanted an indoor pool (for the visiting grandsons); this seemed to be the only place in town! Pool and hot tub were great! Great breakfast (free coupons) for all guests. Complimentary wine coupons for adult guests.
Dear Barley56,
Thank you for your comments. We are very proud of our property in Texas and your comments help us know we are doing things right. Our saltwater pool is definitely a favorite for our guests.
Troy Summerill
General Manager
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Shilo Inn and Suites is brand new, clean, run well and reasonably priced ($93 King Saturday night). The whole hotel is non-smoking ($350 fine). The room was a little unusual - laid out with a divider separating sofa, table and small TV near the window. The main TV is across from the bed. The wash basin is just inside the...
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I was on spring break in Texas with my two teenagers and we were on our way to Dallas after spending the day in Fredricksburg, so decided to stay here for the night. The hotel was nice and clean, large parking lot, and the room was a great surprise! Large, contemporary room with nice decor. The bathroom itself was just...
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Dear worleybird98,
We appreciate all feedback from our guests. Yes our toaster’s handle broke and we are sorry for any inconvenience that it caused. The toaster was replaced once it was brought to our attention. Thank you for your comments and we hope to see you again soon.
Troy Summerill
General manager
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Convenient to shopping stores. Location easy to access. Amenties excellent. Very pleased with the room, pools, breakfast area and staff. Would highly recommend to anyone visiting the Killeen area.
I stayed here for three weeks in March and have only positive things to say about this hotel. Staff is friendly and helpful, great restaurant in hotel, indoor pool and beautiful rooms. Since I stay for extended periods, the full kitchen in the rooms are the best feature. Also appreciate that this hotel is in a safe area where I...
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Dear JMO 149:
Shilo Inn enjoys taking care of our furry family members. Thank you very much for your review. We look forward to seeing you and Fido again!
Troy Summerill
General Manager
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