Let's just say that going there helped me realize that some things never change. On our way out to visit family, I saw some very "active" children trash some areas in the hotel and reported it. The next day, my children were blamed by one of the hotel personnel. Did I miss something? Why were they immediately blamed? The sad... More

I have stayed at Best Western in Kilgore several times over the past 3 months. It's clean and the people at the front desk will bend over backward to help. I even forgot my toothbrush twice and they provided one on both occasions and the toothpaste too. It's not the Ritz, but it is a nice place away from home.... More

I am a regular traveler and stay at this BW on a monthly basis. The best hotel in Kilgore.

We were driving in from Austin, Texas on business. On January 20th, 2010 was an unusual time of the year for East Texas to be experiencing tornados. We called the hotel from Henderson & the hotel was kind enough to check the weather station for us and give us a "it's clear". We drove the add'l 20 miles into Kilgore.... More

The door is located off an outdoor walkway, not from inside. As a solo female traveler I didn't feel safe with the people walking by the room all night. The blinds had to be shut the entire time so you didn't feel like people could walk by and see you. Worst of all, I found a used hairbrush in a... More

Arrived and immediately noticed that this did not look remotely like the photos or description on the internet. The clerk was sitting behind the desk upon my arrival and would not get up to assist me until I requested assistance. I went to the room and upon entering noticed it smelled bad, and the smell got even worse when I... More

This is how a hotel should be run. Everything was clean & roomy. The fan drowns out the occasional train quite well. Curtains are such that the room was able to be darkened very well. The clerk at the desk recommended Big T's down the road - excellent steak for 5 for less than $50 (bring cash or check, no... More

This hotel was okay. We did not make reservation and they did have openings (for a small town what do you expect). We were doing great and just got back from eating dinner at Chili's (which is brand new and the size of a closet) and we decided we would like some dessert. I left and got dessert and my... More