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Extended Stay America - Dallas - Las Colinas - Carnaby St.

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Traveller (28)
Room & Suite (41)
Dining (2)

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About

#67 of 86 hotels in Irving
Location
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
Microwave
Refrigerator
Room types
Non-smoking rooms
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HOTEL CLASS
2.0 of 5 stars
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Location

5315 Carnaby St, Irving, TX 75038-3111
Extended Stay America - Dallas - Las Colinas - Carnaby St.
56Reviews2Q+A4Room tips

Reviews
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varchat wrote a review June 2023
San Antonio, Texas9 contributions4 helpful votes
I was booked here by “reservation desk” after being stranded at DFW by American Airlines. I showed up at midnight and the reception area was locked and had closed at 11 per a sign with a number to call that said there was no availability. It cost me $50 to take a Lyft from the airport. There were 4 guys sitting on the steps with the same problem. Then 3 more showed up. All victims of the same scam. Shame on you.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 24 June 2023
Dear varchat, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James C wrote a review June 2023
1 contribution
Our church helped a lady with a one-week stay in April. When she left the hotel in late-May, the hotel manager fraudulently pulled up our church credit card--which the hotel manager kept on file--and charged us nearly $1000 for the lady's back charges and late fees. Hotel said they could not (would not) reverse the charges. Beware!
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 8 June 2023
Dear X5380FXjamesc, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John D wrote a review Feb 2023
1 contribution
+1
If you're wanting someplace that's roomy, safe feeling, and clean, this is NOT the place for you. The place just felt dirty (pics attached). It also doesn't feel safe with people hanging out in their doorways...It's dingy and very very old. NEVER again.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 16 Feb 2023
Dear John, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our team to ensure that it does not happen again. Please know we welcome you to contact our front desk anytime to make the most of your stay; we are always here to help! Thank you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M G wrote a review Aug 2022
1 contribution
We booked this room through booking.com. Due to flight delays and rescheduling beyond our control we showed up at 1am to check in to the hotel only to be waved off through a locked door by the employees saying they had no rooms available. Mind you, our card was already charged for the entire amount of the room. They over booked/sold the hotel and wouldn't even come to the door to explain this to our face. Only when they saw we weren't going to leave without someone speaking to us did they very rudely and begrudgingly come to the door to let us know that even though we paid for the room there was none available. And because we booked through a 3rd party we have to try and get our money back from them. Now, it's been 2 weeks and we still have no refund. If YOUR hotel decides to do business and offer YOUR rooms for rent to a 3rd party and the both of you can't get the availability correct then that is YOUR problem and not the customers. BTW, in the future maybe you dont handle these types of issues by giving the "kill" gesture to 2 customers knocking on your locked lobby door while you sit at a desk on the computer pretending not to see or hear them.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 23 Aug 2022
Dear Gimmemo18, please accept our apologies for the frustrations you experienced upon arrival due to not receiving the room you booked. Furthermore, we deeply regret that our staff was not responsive to your needs. We have shared your feedback with our team and are taking the appropriate action to ensure we handle such situations better going forward. Thank you again for your sincere feedback. We hope to have another opportunity to show you the exceptional stay you deserve. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janet K wrote a review Apr 2022
North Kansas City, Missouri1 contribution
Stayed for 3 days on a business trip. First room was very clean but the a/c didn't work. Had to move next door to a new room which involved loading all our suitcases and bags back in the car then coming back from dinner and going right next door to the first room. Second room also clean and actually had an iron and hair dryer-first room was missing these. That night all night people upstairs were running back and forth..couldn't sleep. Complained to staff in the a.m. so they moved us to a totally separate building..said "this side is quieter" this room not so clean...saw 2 roaches in the bathroom and rug was stained but that was all. Security lock on the door was wiggly and actually fell apart on day 3...breakfast was granola bars instant oatmeal and muffins as well as coffee or hot tea...im ok with that but spoons not available to eat the oatmeal with..had to add a little extra water and drink it...asked for 2 clean washcloths on day 2..had to go bring my dirty ones to them for an exchange...no ice machines at all...no pool..did see a laundry room but did not even go in there...trash is left sitting under the outside stairwells at the end of each building(5 buildings at this place I think)..there was an odor..never saw a dumpster on the property. Would definitely not return. One staff member-a young man- was very friendly..all others very quiet and did not smile. Oh yeah-ran over a nail in the parking lot and got a flat tire as well...saw a few pieces of trash and other debris laying around in the parking areas. Would have been worth the additional dollars to just go somewhere nicer.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 27 Apr 2022
Thank you for choosing us. We appreciate you posting your review, as we genuinely value our guest's feedback and opinions. We regret not meeting your expectations and are sorry for the outlined issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We are grateful for your patience. Your comments matter a lot, and we will utilize them to enhance the guest experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nandini G wrote a review Mar 2022
1 contribution
Charlene was so helpful :), She was so hospitable and nice. All the Amenities were available in the hotel. It had a nice Pool. Extremely a great place to stay who has been new to the states. Absolutely loved the stay.
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 27 Apr 2022
Thank you for the excellent rating on behalf of our team at Extended Stay America. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. Your comments have been shared with the team, especially Charlene, and she was very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cathy S wrote a review Feb 2022
1 contribution
On 02/23/2022 I was flying out of DFW and the plane was cancelled due to ice. I used Booking.com to secure with a credit card a room at the Extended Stay Las Colinas 5315 Carnaby St Irving Texas 75038. The check in was easy and professional with the night staff. The next morning another ice storm came through and the city shut down. Flights were grounded and there was no transportation to another hotel. I contacted the desk early to see if I could book for another night or two. I spoke to the manager and she informed that there had been a change in policy "due to the weather" and any guest wanting to stay another night would have to "book for a week" and that there was "no housekeeping". I was also told this change came from new management at corporate. I informed that I was a single female renting the room and did not need housekeeping. I called guest relations and they then stated that the hotel was designed to aid those for weekly stays not overnights. I asked where is the policy notifying the client of this when I booked and she replied that the hotel has "right" to do this and raise their rates. After reviewing my options I decided to consider renting a week because perhaps the flight insurance would pay me reimbursement. I then went to the front desk and was told there was no vacancies and told that if I did not leave the "police would be called". I had no transportation due to the storm and other than walking I had no way to leave. The roads were frozen. This treatment was extremely poor and highly unethical. It may be legal but it is taking advantage of those stuck in an ice storm. It is price gouging and baiting a customer to then switch. At around 12pm, I found an UBER at the airport and they picked me up. I will never recommend nor stay at these hotels.
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Date of stay: February 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 3 Mar 2022
Thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J.Cantu wrote a review Feb 2022
1 contribution
+1
Booked 3 nights due to canceled flights from winter storm. After a very long and frustrating day, came in to a disgusting bathroom and room. I have NEVER seen something this awful (and I've stayed in some crappy places). Especially not for the price!
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
Room Tip: Tip: DON'T...just don't. Pay the extra $10 anywhere else. Paying $10 total for this would...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 24 Feb 2022
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard H wrote a review Aug 2021
San Antonio, Texas, United States3 contributions
Excellent service. The employees, and, in particular, Tay, were so nice and helpful while I stayed for four months. I am very appreciative. It was like a home for me for a few months. I would highly recommend this location.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 8 Sept 2021
Thank you for making Extended Stay America your home away from home and recommending us to future travelers. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We will be sure to share your comments with our team, especially Tay. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ESANIGHTMARE wrote a review June 2021
1 contribution
My family and I just moved to Texas and needed a place to stay while our forever home is being renovated. Upon first arrival, the room was clean, and comfortable, and I was optimistic about our stay here. Sunday night, June 13th, 2021, around 7PM, my 10 month old baby woke up from his sleep sweating. I checked the air conditioning unit and it was not working. I called the front desk multiple times and got no answer. My husband came home from work about an hour later at 8PM and went to the front office. There was a line of people outside, with either no power at all, or no AC. This incident is isolated to the hotel, we drove around and all surrounding businesses, apartments, and buildings had power. The room was beginning to get pretty warm at this point(my baby is hot natured and used to cooler temperatures) so we moved to our car and decided to drive around to calm our baby, and give the hotel time to get an electrician out to resolve the issue. By 9PM, front desk said they submitted a “work order”. Our entire room lost power. By 10PM, they said the electrician was “on their way”. At this point we stayed in the car a few more hours before moving back to our room, thinking that since the electrician was on their way hours ago, they were already there and working on the issue. My husband and baby fell asleep. I stayed awake to keep an eye on my baby- anything above 72 degrees for a sleeping baby is dangerous, because they are at in increased risk of SIDS(sudden infant death syndrome), and I am also pregnant and it’s impossible for me to sleep in such hot temperatures. By 1AM, my baby was sweating profusely and I had to get him out of there. Many other people tried to be helpful and suggested sleeping in the car- but, a baby should not sleep in the car seat for an extended period of time, as they are at risk for positional asphyxiation. On top of this, sleeping in the car with with windows down and the engine running is dangerous- carbon monoxide poisoning(yes, even if you are in an open space). I went to the front office, desperate for help. No front desk personal were to be found, instead there was a note on the door saying an electrician was “on their way”. No electrician came last night. My baby could have died. We had just gone grocery shopping, and now all of our refrigerated/frozen food must be thrown out…hundreds of dollars worth of groceries- gone. Management is unwilling or unable to see how serious this was. I have called the front desk many times this morning and no one is answering. My husband went to the front desk to get an update and no one is there. There is still no power and we have no idea when they will resolve this issue. Looks can be deceiving; I thought this would be a good temporary solution for my family, but due to lack of management and their lack of action in this serious situation, it could have cost my son’s life.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St.
Responded 20 June 2021
We appreciate you for sharing your concerns through your detailed feedback. We truly regret the inconvenience caused to you due to the unforeseen maintenance issue. We sincerely apologize for the frustrations caused as the situation was not handled appropriately by our associates. We request you to allow us some time while we review this with our team and follow up. We again appreciate your patience and comments. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$117 - AU$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead dallas las colinas hotel irving
FORMERLY KNOWN AS
Homestead Dallas Las Colinas
LOCATION
United StatesTexasIrving
NUMBER OF ROOMS
149
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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EXTENDED STAY AMERICA - DALLAS - LAS COLINAS - CARNABY ST. (AU$117): 2024 Prices & Reviews (Irving, TX) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
Which popular attractions are close to Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Nearby attractions include Escape Rooms HQ (1.1 km) and Thomas Jefferson Park (0.6 km).
What are some of the property amenities at Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Conveniently located restaurants include The Ranch at Las Colinas, The Keg Steakhouse + Bar - Las Colinas, and Terra Mediterranean.
Are any cleaning services offered at Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Dallas - Las Colinas - Carnaby St.?
Many travellers enjoy visiting Milican Blacksmiths Shop (13.9 km), Grapevine's Market on Main (12.5 km), and Heritage Park (12.0 km).
Is Extended Stay America - Dallas - Las Colinas - Carnaby St. accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.