I was worried because we were able to get such a low rate for one night and after I read old reviews I was a little worried about the safety of my vehicle. When we arrived there they had a nice lobby (no big wow factor but better than expected). Went to our room and it was great (not a...
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Dear ricom79,
Thank you for your positive review of our property. I am happy to hear that we were able to impress you with the quality, service and security of our property. I hope to see you back soon. Thanks again.
Regards,
Gabriel Wall
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Hotel is OK. Probably lack some personal touches, a cozyer lobby and better front desk clerks. Rooms are very nice, contrary to the lobby, which seems dull and boring. TV service in rooms is very limited.
Dear WorldwideTraveler55,
Based on your review of our property, it is clear that we failed to provide exceptional service. It is our goal to be better than an "average" hotel, and your feedback is critical to our ability to improve. I would like to hear some more detailed comments in regards to the front desk service levels you receieved. If...
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Very typical for this class of hotels. Some high points...some reception personnel very helpful and friendly, rooms are spacious, internet reasonably quick, restaurant and hotel reasonably priced. Some misses...missing light in the room, false alarm fire alarm, hang up call in the middle of the night. My current pet peeve--nice LCD TVs but analog signals. Really, no HDTV in Houston?...
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Dear Artemus_Gordon,
I would like to thank you for your comments on our property. I apologize that you experienced some service issues within our restaurant. I also wanted to let you know that we are currently working on getting HD service throughout the hotel. I am very happy to hear that you had a excellent service from our front desk...
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As with most airport hotels, it's really just a place to sleep. Basic room, comfortable bed and shower - not much more or less. It's fine for a night's stay if you have a layover at IAH.The hotel has a sleek, modern look to the lobby - including self-check-in kiosks, which I think are great. Staff was friendly.
However, there...
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Dear Sunny777,
Thank you for your recent review. It looks as though your recent stay with us had some high points but also had some opportunities. I am glad to hear that your shuttle out in the morning was prompt and accomodating, but I would like to apologize for the fact that the shuttle was not available within a more...
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My husband and I stayed in the hotel on April 21,22,23, 2012. We were attending a marriage encounter weekend, the room was very nice and very clean, we did have our meetings in the lonestar Salon, service staff was great! I would stay in this hotel again and I would definitely recommend it.
Dear loveamor,
It is so great to hear about your excellent stay at our hotel. It sounds like everything from your room to the service you received from our banquet staff was fantastic. I am excited to hear that we were able to exceed your expectations.
Regards,
Gabriel Wall
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My husband and I had to stay here for a night because our flight was delayed, and this hotel has a pretty good setup with the airport. We were able to eat at the restaraunt and sat at the bar for awhile. The drinks was pretty good but the bar service was super slow! Only one bartender for the whole...
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Dear jenny8117,
I would like to thank you for your positive reveiw of our property. I apologize that the bar service was slow, but it is good to see that this hiccup did not appear to disrupt your overall enjoyment during your stay. I am happy to hear that you like our modern decor and the cleanliness of the rooms....
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Got in late from a flight and rather than sleep in the airport, decided to stay at the hotel and turn around for a 7 am flight the next morning. No frills hotel, a former Crowne Plaza hotel. They offer free shuttle to/from the airport until midnight--however, since we called at 11:55 pm, the hotel said it was too late...
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Dear CiCiSanFrancisco,
Thank you so much for your comments. It appears that our hotel was perfect for your short stay in Houston. I also wanted to inform you that we have decided to make a change to our shuttle schedule based on your comments. Our driver will not leave the airport until midnight. Thus, if anyone arrives at midnight or...
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Had to stay here due to a 22 hour layover courtesy of Continental (now United) Airlines from Oaxaca, Mexico on Monday, April 9th. Shuttle service was courteous and friendly, gave me no hassles what-so-ever at picking me up and dropping me off all over town that day LOL this place is located right off of a main highway and a...
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Dear Psboston7,
Thank you so much for your positive repsonse. I would like to apologize for the hair that you found in the tub and on the walls in the room. Despite this, it sounds like you loved our property and truly enjoyed your "unexpected" stay with us. I was especially happy to hear you comment on how expedient our...
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Our airlines over booked our flight and put us up in the Hyatt North in Houston. We had just taken a 3 hour van ride through rual Costa Rica along with a 3 hour flight from San Jose. Got in late and only planned on staying in Houston 10 hours before catching our connecting flight early next morning. We called...
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Dear Michael H,
I would like to sincerely apologize for the less than superior service you received from our shuttle. This is certainly not our standard as we try to provide excellent service to all of our guests at all times. I will be following up with our driving staff on property to ensure better coordination so this never occurs...
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This is the second time we stayed at this hotel, using it as an overnight stop on our travels to and from Belize. It was previously called the Crowne Plaza and is still listed that way at the airport and so we were unable to call for the shuttle. After a $20 cab ride we were quickly registered and enjoyed...
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Dear Bluenoser_10,
Thank you so much for your positive review of our property. We are happy to hear that your stay with us was quite comfortable and enjoyable. We are looking into the comment you made in regards to the hotel still being listed as the Crowne Plaza at IAH. We actually had all advertisements of the hotel removed from...
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86 Reviews
94 Reviews
