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Sheraton North Houston at George Bush Intercontinental Hotel, Texas

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Sheraton North Houston at George Bush Intercontinental

3.5 of 5
15700 John F Kennedy Boulevard, Houston, TX 77032
Hotel amenities
Sheraton North Houston at George Bush Intercontinental
26 traveller photos
Ranked #227 of 437 hotels in Houston
3.0 of 5 stars 215 Reviews
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215 reviews from our community

Traveller rating
    33
    59
    61
    33
    29
See reviews for
Families
17
 
Couples
36
 
Solo
28
 
Business
102
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Stay somewhere else.”
1 of 5 stars Reviewed 8 May 2013

The restaurant was slow and inefficient (and the order was wrong), the front desk was rude, and security disturbed my sleep. Walls are paper thin and the sheets had a stain. This hotel is an embarrassment to the Sheraton and SPG chain.

Was this review helpful? Yes 2
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
18 May 2013

Thank you for taking the time to post a review regards to your recent stay with us. I would first like to apologize for falling short of your expectation. Hotel is under new ownership and management and our goal is to provide best products and services to our guest. To accomplish that goal, hotel is undergoing multi-million dollar renovation and... More

Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nice, but needs some updating”
3 of 5 stars Reviewed 18 April 2013

I wan't unhappy with anything in particular, but this property like many is in need of a bit of a make over. There was nice art in the rooms though and service was excellent. The restaurant however was dark, depressing, and really needed to have a massive rennovation.

Was this review helpful? Yes 1
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
20 April 2013

Thank you for taking the time to post your review regards to your recent stay with us. I would like to take this opporunity to apologize for falling short of your expectation. Hotel is under new ownership and management and is currently undergoing multi-million dollar renovation to address your concerns. Scope of this renovation doesn't just include restaurant and bar... More

Calgary
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Had a Good Stay”
4 of 5 stars Reviewed 5 April 2013

We have stayed at this Sheraton before when connecting in Houston. The hotel is super close to the airport but not so close where you hear every plane coming in. In March 2013, we spent one night at the hotel before we flew home the following day. We were pleasantly surprised when we arrived and saw that renovations have been... More

Was this review helpful? Yes 1
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
6 April 2013

Thank you so much for taking the time to fill out wonderful review regards to your last stay with us. I'm so delighted to hear you have enjoyed your stay and thank you for recognizing the transformation hotel is making to better serve our guest. This renovation includes not just all guest rooms but the public areas, the restauarant and... More

1 review
“Never Again”
1 of 5 stars Reviewed 25 March 2013 via mobile

Horrible experience. Will never stay here ever again. No A/C- No hot water. When we arrived back at 3AM & discovered these problems the front desk never answered the phone. I'm pretty sure they kept hanging up on me. So I gave up. As a Starwood member this is beyond disappointing.

Was this review helpful? Yes
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
30 March 2013

Thank you for taking your time to tell us about your recent stay with us. I would like to first apologize for the inconvenience you have experienced. One day in March, we did have a problem with our chiller and was down for 2 hours period and it was brought back online. Since then, we have addressed the issue and... More

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Phoenix, az.
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Ongoing issues”
2 of 5 stars Reviewed 25 March 2013

I have been staying at this hotel for years for work and I must say that lately it has gone down hill. They are doing construction, but even the rooms that are finished are not really that well kept, and the constant issues with water and odor and other maintinence problems would keep me away. On my last stay I... More

Was this review helpful? Yes
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
30 March 2013

Thank you for taking the time to tell us about your recent stay. As you have mentioned, hotel is currently undergoing renovation and water issue is one of the area being addressed. As far as odor is concerned, it was caused by the renovation and we have changed the paint to avoid that going forward. I do apologize for having... More

1 review
“Reliable hot water would be nice.”
3 of 5 stars Reviewed 24 March 2013 via mobile

Have been at the hotel 1 month now on company business with 1 month to go. Hot water is intermittent, Internet works 10% of the time. Help desk answers phone 10% of the time. Room is noisy with elevator nearby. Restaurant is good but expensive. Transportation is hit and miss. Overall I would rather be at most any other hotel.

Was this review helpful? Yes
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
30 March 2013

Thank you for taking the time the time to let us know about your current stay. Hotel is undergoing muti-million dollar renovation and most of the issues you have mentioned is being addressed. As far as internet problem you are having, please contact me directly so that I can look into more detail and get it fixed. Feel free to... More

Houston, Texas
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Nothing to write home about”
3 of 5 stars Reviewed 18 March 2013

Stayed one night before an international flight. Half of the check-in process the GSA was on the phone with another guest. Good thing the hotel is getting a renovation, it definitely needs it. Room was decent (9th floor, Club Level). Shower pressure left something to be desired and wireless was slow. I really hope they do a good job with... More

Was this review helpful? Yes
See 3 more reviews by Matt M for Houston
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
21 March 2013

Thank you for taking the time to share your recent experience at Sheraton North Houston. As you have mentioned, hotel is currently under renovation and we have no doubt we will exceed your expectation next time you visit after renovation is complete. Renovation includes all guest rooms, public areas, sheraton club lounge and food and beverage outlets. We thank you... More

Carrying Place
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Disappointing”
3 of 5 stars Reviewed 18 March 2013

One of the least impressive Sheratons that we have ever stayed at - not up to the usual Sheraton standard. While the room itself was fine (good size and adequate furnishings), the lobby and public areas are drab and characterless. This hotel needs to spruce up those areas badly. The restaurant was particularly lacking in decor, and the food was... More

Was this review helpful? Yes
See 4 more reviews by CPfella for Houston
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
21 March 2013

Thank you so much for taking your time tell us about your recent stay. I apologize for falling short of your expectation. To address your concerns, hotel is currently undergoing $13 million renovation that includes all the areas you have mentioned and more. We are already getting rooms that are fully renovated back in service and the bar recently started... More

Honolulu, Hawaii
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Nice hotel, but not the cheapest.”
4 of 5 stars Reviewed 8 March 2013

Pretty nice hotel. Gym and pool is open 24 hours/day. The gym has a rack of free dumbbells, a lat machine, and a bunch of treadmills. You can get in a descent workout there. Also has a coin operated laundromat and free in-room Wi-Fi. Free daily paper and Wall St. Journal in lobby. The room itself was average. I think... More

Was this review helpful? Yes
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
19 March 2013

Thank you for taking the time to tell us about your recent stay. Sheraton fitness center has been recently renovated and rest of the hotel is currently undergoing renovation as well. I'm not sure where the miscommunication occured but we do still provide free shuttle to and from the airport 24 hours a day. Please give us a call for... More

Saskatoon, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 7 March 2013

Nice hotel. Had to call for pickup at the Airport. We were upgraded for the room, the room was very nice BUT had a king size bed, which doesn't work for 2 friends, so we changed rooms. Is lost us our priveleges to the curousity room. It only took about 10 mins to get back to airport, with scuttles every... More

Was this review helpful? Yes
JohnChoi_Sheraton, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review
19 March 2013

Thank you so much for sharing your recent experience at our hotel. I would like to apologize for having wrong room type but I'm glad to hear it was resolved to your satisfaction. As you have mentioned, we are conveniently located close to the airport and have one of the largest shuttle fleet in the area. We thank you for... More

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Additional Information about Sheraton North Houston at George Bush Intercontinental

Also Known As:
Sheraton North Houston At George Bush Intercontinental Hotel Houston
Sheraton North Houston At George Bush Intercontinental Hotel
Sheraton North Houston
Intercontinental North Houston
Sheraton Houston
Houston Sheraton
Sheraton North Houston At George Bush Intercontinental Texas
Address: 15700 John F Kennedy Boulevard, Houston, TX 77032
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #227 of 437 hotels in Houston
Price range (per night): 105 AUD - 285 AUD
Hotel Class:3.5 star (3.5*)
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Sheraton North Houston at George Bush Intercontinental
15700 John F Kennedy Boulevard
Houston, TX 77032
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