Everyone at the Crowne Plaza Brookhollow was most accommodating to our family. We arrived very late at night and were exhausted. Lara greeted us at the front desk, was very friendly, and helped get our family and luggage into the room. We received complimentary drinks, and the room service was extremely fast and kind. The rooms were very comfortable and... More

I typically stay here for business once or twice a month: The good: Lobby, hotel staff, room bathrooms, bed, alarm clock, location, fitness center, access to major highways, drinks and snacks. The bad: tv's are not flat screen or HD, in dining breakfast.

The hotel seems to be operating with a minimal staff and surprisingly makes little effort to provide dining options that seem reasonable. That said at least two of the staff from whom I received services were outstanding in their attitudes and service. These were Nicole Holcomb and Rita Washington - Both so pleasant and so positive. I do wish there... More

Our large group recently enjoyed a week long stay at the Crowne Plaza Brookhollow. From the moment we checked in, the entire staff was very friendly and attentive to our needs. At check-in, we were warmly greeted by the manager, Rizwan, Henry and all of the other front desk workers. We were given a list of nearby restaurants and told... More

The staff was absolutely wonderful during our stay--very accommodating, helpful and friendly. I can honestly say every interaction I had with them was pleasant. The rooms are on the small side and very dark--why is it the nicer hotel you stay in, the darker the rooms are?? However, the beds were VERY comfortable and the place was clean. Also, a... More

Aurelia greeted us warmly and was very responsive to our requests for information and assistance. The room was quiet, clean and the bed was comfortable. Freeway access was easy and there are many chain restaurants nearby.

Stayed at the Crowne Plaza Brookhollow 3 nights in April 2012 on a business trip. There were 3 of us checking in together and Henry Strait was very gracious to us at the front desk. He found 3 rooms close together on the same floor for us. We are Customer Service Managers and joked with him that we were rating... More

Crowne Plaza Hotel at Brookhollow held our Annual Gala in April 2012. Piper and her staff were very accommodating and helpful at every turn. Stayed in a wonderful executive suite that was a welcome respite to all of the planning and activity of the event. We will be back to host more events in the future. The staff at Crowne... More

I was arriving to the hotel late at night and was greeted by Lara, such a pleasant associate at the front desk. Not only did she have a smile on her face, but she made my checkin process such a pleasant experience. When I had a question about my room, Lara did not even hesitate to help me out and... More