Thank you for your recent review of your stay. I sincerely apologize that a first floor room wasn't available when you checked in at the hotel. I am also sorry that our grab and go breakfast offerings were not the same during both of your stays. Please know, this is a new feature and the we are constantly looking for... More

Eileen - Thank you for taking the time to write a review of your stay. I discussed your comments with the team, and we were excited and motivated by all of your kind words. Your feedback is very important to us, so thank you for sharing. If you have any additional feedback, please reach out to me at HMR@extendedstay.com. It... More

Daniel - Thank you for providing feedback about your stay at our hotel. I truly apologize for the cleanliness issues in your room and the staff who were not attentive to your needs or respectful. It is saddening to read that you were uncomfortable during your stay. Using your review as an example, I am working with the housekeeping staff... More

I would like to begin by saying, we are thinking of you and your daughter. It saddens me that this is why you chose to stay with us; however, we are happy that you did and we appreciate you bringing your experience to our attention. The lack of cleanliness in your room and furniture in need of repair is unacceptable.... More

Thank you so much for posting a review of our property. I'm glad that Ivonne and Leti provided such great service. As well, I am pleased to know that our location was perfect for you, especially because of our proximity to TMC. The staff and I would like to thank you again for posting your review. We look forward to... More

Thank you for your recent review of your stay. The situation you described regarding the mold in your room's bathtub and around the bed is truly regrettable. We are very sorry that it affected your allergies and made your overall experience with us an unsatisfactory one. To ensure that a situation like yours doesn't happen again, my team and I... More

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that maintain strict quality control standards,... More

Quaycountrygirl, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. We know that our... More

Tiffany C, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. We specialize in... More