We were looking for a hotel to stay at due to a missed flight and chose this one because it was close to the airport, had a shuttle, and a continental breakfast. It suited our purpose, but I must say they need to clean their carpets as well as their bathrooms.

We waited 45 minutes for a shuttle to get to the hotel. Finally took a cab. I tried numerouse times to find out what was going on and the front desk clerk was rude (3/30/2013 evening). No customer service skills. Thank goodness for Francine who calmed our nerves and took care of us. She made the horrible initial experience a... More

Earlier this week I spent a night at the Baymont Inn and Suites Houston. The inn is located nearby Houston airport and has an hourly shuttle beginning at 4am. There is a complimentary breakfast. There are lots of options in this area and I would recommend that Tripadvisors consider them before booking at the Baymont Inn and Suites for several... More

On Wednesday 3/6/13 we were on a flight that was overbooked and were referred into this hotel by United. We had never stayed at a Baymont before and so were unsure what to expect. When we arrived at the hotel by shuttle, there were about 30 people waiting to check in as another flight had been cancelled. The girl at... More

awful first impression. called hotel for shuttle pick up at 8:51 PM, was told driver is at terminal C and will pick me up in 5-10 minutes. no one showed up. called hotel at 9:18 inquiring again, was put on hold for 4 minutes and then operator hung up on me, called again asking why she hung up, and I... More