The hotel was not really all that bad. It seemed clean which is the most important thing to me but during the night I saw a roach in the bathroom. The bed was very uncomfortable also. I would not stay here again unless there was no other option.

The hotel was not really all that bad. It seemed clean which is the most important thing to me but during the night I saw a roach in the bathroom. The bed was very uncomfortable also. I would not stay here again unless there was no other option.
05/21/12
I wanted to thank you first of all for choosing our Candlewood Suites to stay at. I am sorry about the issues you encountered during you stay. I want to let you know that we strive for excellence at our hotel and we are doing everything we can to improve on this situation. We do have pest control on...
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I love this hotel! The staff is amazing and the hotel is very clean. I stayed here during my cancer treatment and i couldn't have asked for a better hotel. The managers and entire staff took care of me and made me feel like I mattered. The hotel was clean and well maintained. They have a security guard at night...
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My husband is a patient at MD Anderson and we have stayed at this hotel several times in the past. We have always been pleased with the front desk and shuttle service and as far as we could tell, the rooms seem fairly clean. The last time we stayed, however, which was about 6 months ago, a car that was...
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Dear clmsdame,
I apologize for the issues that you had when you stayed with us.
I assure you that our guest comfort and safety are of the utmost
concern to us and our hotels are committed to making every possible
effort to provide a secure environment.
Thank you for your comments.
Katie J
Case Manager
IHGCare
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I stayed in Candlewood Suites Houston Medical Center for 2 nights on February 10 and 11, 2012. Location is good for the medical center and the motel provides shuttle to the hospitals. Clean and big parking lot. Motel landscape nice. Check-in and check-out was efficient. The rooms are big and have a full kitchen. Would stay again. Do not eat...
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I came to Houston for a family medical issue since this is where the specialist in my Aunt's field was located. Not sure of the hotels in the area, I booked reservations with the Candlewood Suites, because I had an ok experience with them before. This time was way different in a good way. After arriving before check in time,...
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This was the worst hotel I have experienced in a long time. I was there for business and decided to stay at this property since the reviews were pretty good. The first room had bed bugs in it and the manager apologized and checked me into another room. The 2nd room had dirty bed sheets, leaking toilet, and stained carpeting....
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a little hard to find the entranc e, but good location, clean large nice room. We go to this area a lot and will go back.
Excellent customer service! Wonderful staff! I recommend this hotel to everyone!
We were forced to stay at this motel after our insurance company booked us here. Our house had been partially destroyed by a car that went off the road and two of our dogs were killed. This location is close to our house, so we went there with two of our remaining dogs. The hotel put us in a room...
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My husband and I stayed at this Candlewood hotel near Reliant Stadium for 5 nights for the Final Four. We have stayed at many Candlewood properties in the past and this was definitely not up to par! Some might not notice, but the first thing I saw when I walked into the room was a comforter on the bed that...
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