The hotel was very clean and well maintained. The staff was very professional and helpful. However the bed was one of the most uncomfortable I have ever slept in. I slept in hide-a-beds which were more comfortable. The idea it is adjustable is miss leading yes it adjusts but only leaves a hole in the bed where u were sleeping....
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The hotel was nice and clean! The beds were adjustable, which was pretty cool. Just make sure you adjust both sides, cause if you roll over it feels weird!
Breakfast was incredible! They had fresh strawberries, pineapple, and melon that you don't see at many hotels.
We were visiting with the basketball team, and the hotel was perfect for our...
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Dear iheartbball,
We enjoyed having you as our guest last week and for posting your impressions about your stay. We are grateful you appreciated the fresh fruit, pastries, and cooked to order breakfast that HGI features. Good luck with your team, and come and visit us real soon.
Kenneth F. Friesen CHA
General Manager
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This Hilton Garden Inn delivered beyond my expectations. The rooms are comfortable (nice size, good work desk, etc.), friendly staff, there is a small but good gym, a good breakfast service, happy hour and a full service restaurant in the evening. Each of the experiences was top for this class of hotel. If I am in that area I will...
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Dear PCD63,
As a discriminating traveler I'm sure you have frequent opportunities to experience hospitality services that deliver the kinds of benefits that permit you to feel comfort while allowing you to be productive. Your characterization of your guest experience here confirms the effort we place on anticipating your needs while working on fulfilling your expectations on a consistent basis....
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I have been at a multi-day business meeting here and I was pleasantly surprised by the very high level of service! The employees are very engaging and exceed any expectations for service. What a great team! The hotel is also a wonderful value. I would be happy ro stay here again.
Dear SnowmanNH,
Your reflection on your experience as a loyal guest has been reviewed by our team members and serves as an inspiration to continue on our journey towards making every guest feel special. We rarely receive such candid comments and use all feedback such as yours to confirm the efforts we are making to warmly greet our guests and...
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I have been staying at the Hilton Garden Inn for the past several months while in Houston on business. I find the rooms, hotel staff, food and amenties to be top notch.
The front desk personnel (along with the director of sales- Ms Marcia) are very attentive to my needs. The check in procedure is made simple.
The rooms are...
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Dear WILL619,
Your comments are refreshing and go along way to confirm to our associates the little things that provoke a positive guest experience, especially to those that choose to consider this their home on a frequent basis like you do. Thank you for sharing your expereince and giving us your earnest reflection of your guest experience. We trust you...
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Hotel appeared fairly new as everything was in good shape. Room was comfortable and quiet. Bathroom very nice. Everything was clean. Definitely would return.
Dear CoachShawn,
We are always grateful when our guests take the time to express their satisfaction with their lodging decision. As a 3-year old property, we understand how important it is to deliver on our brand Promise every day and earn the opportunity for our guests to enjoy returning over and over.
You are always welcome at the Hilton Garden...
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I have stayed here just about every week for the last two years and I have to say it just keeps getting better (if that is possible) From the minute you walk through the door at the beginning of your trip until you walk back out at the end, you are "home" The rooms are always clean, quiet and housekeeping...
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Dear Biggred,
Your certainly expressed your perception of your experience at the Hilton Garden Inn Energy Corridor well....thanks so much for taking the time to do so. We appreciate the recognition you have given to the associates you have had the opportunity to engage with. We'll be sure to pass the props on.
Your satisfaction with our product and the...
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Save energy, gas, by staying nearby your meeting. HGI is close to many companies on Energy Corridor I10, and Dairy Ashford, Eldridge. Comfortable, good value, reasonable Internet, food ok. Maybe a little boring if you stay more than a few days but, hey, we're here on business.
Dear Keithbz,
Thanks for the note about your impressions after staying with us at HGI Energy Corridor. Next time you stay, let's have a chat about food and beverage options that might enhance your stay even more. We appreciate the props on convenience of location and housekeeping cleanliness.
We welcome your return visit.
Sincerely,
Kenneth F. Friesen
General Manager
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Unlike some hotels in the area it is great value for money. Rooms are spotless and a good size. Perfect alternative if you can't get into the sister Hotel Embassy suites. Has a good steak restaurant minute walk away.
Dear Cranjee,
We are so happy you stayed with us and were pleased with the accommodations and the service you received. We are reminded every day that our guests have numerous options in the West Houston area and we appreciate your recommendations.
Please consider this a warm welcome to return again,
Sincerely,
Kenneth F. Friesen
General Manager
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Clean rooms. Great breakfast. Friendly, attentive reception desk especially Brandi.
Dear Gmon A,
We're always delighted when our valued guests choose to post comments about their experience ...especialy when they include "travel tips". We appreciate you taking the time to give the feedback...most importantly we commend your selection of hotels in West Houston.
Best regards,
Kenneth F. Friesen
General Manager
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