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Hilton Garden Inn Houston Energy Corridor

3.0 of 5
12245 Katy Freeway, Houston, TX 77079
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Hilton Garden Inn Houston Energy Corridor
Ranked #26 of 437 hotels in Houston
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126 reviews from our community

    Trip type
Traveller rating
    80
    32
    14
    0
    0
Date Rating
Croydon, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 10 May 2013

Found this hotel for an overnight stay on way to San Antonio having flown into Houston from London and collected rental car. It's only 25 miles from the airport and appears to be a very new hotel. Not a great location for taking a walk around but there is a park/sports field the other side from the freeway if you... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
15 May 2013

Dear David P. Thanks for taking some time to express your points of view on the TripAdvisor forum this past week and for sharing a traveler's perspective on how the features, benefits, and service delivery met their needs. We value this feedback and promise to share it with our associates as we engage them in future performance reviews and/or training.... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013

Stayed here for 4 nights whilst attending a conference. Great experience. Staff extremely friendly and helpful. Reasonable food selection from their restaurant/bar area. The conference facilities were perfectly acceptable. Room was pleasant, clean and comfortable. Coffee in the room was of a good quality, and as others have said cookies available in the reception. Hotel shuttle used to get to... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
9 May 2013

Dear Mike C, Your detailed positive review of your experience while a recent guest of ours was heartening and useful in assessing our performance in the marketplace. We place a high value on receiving feedback such as yours to confirm our efforts to focus on guest satisfaction and positioning within our market. We're grateful you found the location convenient to... More

Katy, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

I just spent 2 nights there. I stayed on the 1st floor which was noisy. I didn't get that warm fuzzy feeling like I do at other hotels. I asked for a comb to be brought to my room. I had left my hairbrush at a previous hotel. They said they would bring it but it never came. I had... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
9 May 2013

Dear Teresa J. Thank you for your post on this site and for informing us of your dissatisfaction with the level of service you experienced recently. We pride ourselves in always delivering on our promise ot provide prompt and courteous service, and your observations will go along way towards identifying opportunities to strengthen our service culture even more. We trust... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 May 2013

Location is average but for a business venue, the friendliness of the staff, attention to detail and outstanding service make this a great palce to stay and work. The superb food is a bonus and makes this a special place to stay

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Review collected in partnership with Hilton Garden Inn

Cairo, Egypt
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 1 May 2013

I stayed here for a week for a company conference held at the hotel. The hotel does not look as grand as many of the others in the area & is relatively small but the staff made my visit a pleasure. Rooms are clean, reasonably well equiped but a little dated. The AC a bit noisy but not required during... More

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Review collected in partnership with Hilton Garden Inn

Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
15 May 2013

Dear MaadiRes, Thank you for expressing your satisfaction with your recent stay with us. We value feedback from our guests and promise to share this information with our associates as we continue to work on efforts to elevate the guest experience even higher. We trust you will consider a return stay with us on your next trip to Houston. Best... More

Weston Super Mare
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 26 April 2013 via mobile

Just returned from a six night stay at this hotel and found the staff to be very friendly and helpful. Maria who serves at breakfast is so happy and friendly and treats you just like an old friend in a matter of days. The rooms are clean and spacious and the coffee in the room is of great quality and... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
9 May 2013

Dear Scouseergirl, Judging by your profile you are an experienced traveller and use this forum to provide meaningful and useful feedback for others who contemplate travel to your destinations. This is why we especially appreciate the time you took to carefully detail the experience you encountered on your last visit. Your remarks will certainly be used to review our performance... More

St. Albans
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 22 April 2013

I stayed in this hotel for about a week while doing some business in the area. It is perfectly fine, although you will find nothing at walking distance. Fortunately a modern area, with several restaurants and bars, named CityCentre (it is not THE City Centre) is a 5 minute drive away. My room was on the ground floor which can... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
23 April 2013

Thank you for posting your impressions of your stay with us. Your comments are very helpful in assessing our guests' perception of the product and the services we strive to deliver. We trust you will choose to return when your travels bring you back to the Energy Corridor area. Best regards, Kenneth Friesen CHA General Manager More

tyler, United States
1 review
3 of 5 stars Reviewed 17 April 2013

Hotel very nice grandson left stuffed animal in bed and follow up call was not returned giving me status of stuffed animal. Felt sure that maid would have found in bed. otherwise the hotel is very nice. Just did not follow through after problem arose. Many tearful nights over this,

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Review collected in partnership with Hilton Garden Inn

Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
19 April 2013

Dear Valued Guest, We understand how important our guests' personal effects are, even when inadvertently left in the room upon departure. Having resolved this matter with you yesterday, we trust your loved one will find relief from their discomfort. Thank you for bringing the matter to our attention. Sincerely, Kenneth F. Friesen CHA General Manager More

Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 April 2013

I just returned from a stay at this Hilton Garden Inn over the past weekend and could have not have been happier with our accommodations! We were there with 7 other families for a Destination ImagiNation tournament in Katy and everyone was extremely impressed with the level of service we received the entire weekend. (The outstanding service really all started... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
16 April 2013

Dear Astacha, Your kind remarks provide encouragement to the team members who work diligently to provide warm hospitality and courteous service to our guests. We're grateful you chose our hotel while staying in Houston during the competition. We would love to have you back with us whenever travel to Houston is within your plans. Kind regards, Kenneth F. Friesen CHA... More

Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 April 2013

I had just moved to Houston and was looking for a week's stay at a hotel close to the workplace and this property turned out to be the best choice on the Energy Corridor. I surely would like to commend the staff managing the hotel, the overall service quality was excellent. They have a shuttle service that takes you to... More

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Ken F, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
8 April 2013

Dear Muralir19, Thanks so much for your kind comments regarding your one week stay with us. We appreciate you choosing to make this hotel your home while getting familiar with our city. I will be sure to review your feedback with our team. Best regards, Kenneth F. Friesen CHA General Manager More

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Additional Information about Hilton Garden Inn Houston Energy Corridor

Also Known As:
Hilton Garden Inn Houston Energy Corridor Hotel
Hilton Garden Inn Houston Energy Corridor Hotel Houston
Hilton Garden Inn Houston
Hilton Garden Inn Houston Energy Corridor Texas
Address: 12245 Katy Freeway, Houston, TX 77079
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in Houston
#29 Business Hotels in Houston
Price range (per night): 98 AUD - 328 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Houston Energy Corridor hotel. Located on Houston's Westside in the Energy Corridor, the hotel is near shops, restaurants, and leading businesses. Many prominent oil, engineering, hi-tech and healthcare companies are minutes from the hotel including BP, ConocoPhillips, and Shell Oil. Enjoy easy access to Interstate 10 (Katy Freeway) and the Sam Houston Tollway. The hotel offers guests a complimentary shuttle service within a five-mile radius. Stay connected throughout your visit to Houston with complimentary high-speed internet access in all rooms and public areas of the hotel. Enjoy a thoughtful service at the hotel with our complimentary fitness center, swimming pool, and 24-hour Business Center. Relax with delicious cuisine at the restaurant or pick up a treat from the 24-hour Pavilion Pantry® to enjoy in the comfort of your guest room or suite. The hotel boasts more than 3000 sq. ft. of function space, ideal for various meetings and events from business conferences to cocktail parties and weddings. ... more   less 
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Hilton Garden Inn Houston Energy Corridor
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