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Extended Stay America - Houston - Greenway Plaza Hotel, Texas

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Extended Stay America - Houston - Greenway Plaza

2.5 of 5
2330 Southwest Freeway, Houston, TX 77098
Hotel amenities
Extended Stay America - Houston - Greenway Plaza
17 traveller photos
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Ranked #182 of 437 hotels in Houston
3.5 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    13
    9
    7
    5
    6
Date Rating
Villahermosa, Tabasco, Mexico
1 review
“Horrible To stay”
1 of 5 stars Reviewed 15 June 2013 NEW

They only have one taxi service which is too expensive, accomodations aren't good, they never clean the room in 3 days Of my staying, they promissed a service they don't have, i deffinetly wouldn't recommend this hotel To nobody

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
18 June 2013

Juan - Thank you for taking the time to write a review of your stay. I sincerely apologize that our housekeeping policy was not properly explained to you upon check-in. At this time, we offer housekeeping once a week for guests who are staying with us for 8 nights or more. Guests can request additional services or refreshes at any... More

Houston, Texas
1 review
“Nice Hotel”
4 of 5 stars Reviewed 6 May 2013

The room was clean and the front desk was very helpful to everything we needed. I will stay here again when in Houston. If you have a car you are centrally located in the city. Plenty of restaurants and bars with in walking distance.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
9 May 2013

Dan - Thank you so much for posting a review of our property. I'm so pleased to hear that the front desk staff was helpful. The staff and I would like to thank you again for posting your review and hope you enjoy the remainder of your stay. We look forward to welcoming you back in the future! More

Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Fire trap”
3 of 5 stars Reviewed 9 April 2013

Overall the room was clean. There was no remote for the tv. When I asked for one, the remote they gave me had dead batteries. Room has a microwave in which I placed popcorn. Popcorn never popped but the microwave caught fire. Yellowish acrid smoke billowed out of it. Smoke tripped the fire alarm. They removed the microwave but didn't... More

Was this review helpful? Yes 1
See 2 more reviews by thgr8waldopepper for Houston
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
10 April 2013

Thank you for taking the time to write a review of your stay. I am sorry to hear you encountered issues during your stay with the remote control, the microwave catching on fire and not being offered to move rooms. I apologize for all the issues and will be addressing them with management. Please let us make it up to... More

1 review
1 helpful vote 1 helpful vote
“Refused to honor promotion”
1 of 5 stars Reviewed 29 March 2013 via mobile

Received personalized email from national office offering promo and called national number provided in emailr. When i checked in they said promo would be honored at check out as they could see it on my reservation. When i checked out front desk refused to honor what national number quoted

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
2 April 2013

Thank you for taking the time to write a review of your stay. I am truly sorry that you encountered an issue at checkout with the front desk person not honoring the promotional discount offered. Please forward me your information so that I may look into this and get it taken care of at gmartinez@extendedstay.com. Once again I apologize and... More

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Garland, Texas
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Will stay again - almost perfect for our needs”
4 of 5 stars Reviewed 26 March 2013

There are many pros to staying at this property. The staff is very nice and seem more than willing to accomodate your requests. You are right at SW Frwy so you could quickly move about the city while still having all the cool eateries and shops off of Kirby (a real plus is Lupe Tortilla two doors down). Also a... More

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See 2 more reviews by Haywhitmom for Houston
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
27 March 2013

Thank you for taking the time to write a great review of your stay. I am glad to hear that our staff was nice and wanted to accommodate your requests, that the hotel was close to eateries and shops. Sorry to hear that the always smelled of strange food. We are looking into the issues that you mentioned about the... More

Taylorsville, Utah
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Decent value for the basics”
3 of 5 stars Reviewed 17 March 2013

ESA advertise themselves as home away from home, and while its not quite that, it is a nice value for the money and provides the amenities you need in an extended stay hotel. This location has a great location if you are working in the area with easy access to 59, greenway plaza, galleria, and the surrounding communities. Staff is... More

Was this review helpful? Yes
See 5 more reviews by Modeerf for Houston
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
18 March 2013

Thank you for taking the time out of your busy schedule to write a review about your stay. I am glad that you like our location with easy access to 59, Greenway Plaza and the Galleria. I am sorry that you lost some groceries your first week with us and to hear that you had issues getting a hold of... More

Houston, Texas
1 review
“All-star Weekend”
5 of 5 stars Reviewed 19 February 2013

Stayed for the All-Star weekend and the accomodations exceeded our expectations. The representative I dealt with, believe her name was Chelsea, was more than helpful. She even was able to find us a reservation at the last minute.

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
20 February 2013

I received a copy of your great review. I am glad that the accommodations exceeded your expectations and that Chelsea was more than helpful in finding you a last minute reservation. Thank you for choosing ExtendedStay America Galleria-Westheimer and hope to see you soon! More

Houston, Texas
1 review
“good stay”
4 of 5 stars Reviewed 19 February 2013

I Stayed there for all star week end. My stay was nice and the the receptionist was nice helpful and professional. I enjoyed my stay the young lady that check me in was Chelsea very polite. i defiantly come back to stay on my next trip.

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
20 February 2013

I received a copy of your review, thank you for taking the time to write it. I am excited that your stay during the All-Star weekend was nice and that Chelsea was polite, helpful and professional. Thank you for staying with us and we look forward to seeing you in the near future! More

Lagos, Nigeria
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Clean, convenient and well-priced”
4 of 5 stars Reviewed 18 February 2013

I really enjoyed my 6-day stay at this hotel - my room was large, spacious, clean and well-furnished, and I liked the kitchen facilities - they came in handy for reheating meals, making tea, etc. The bathroom was clean, spacious and in good condition (very important for me), the TV had a good range of channels, and the bed was... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
20 February 2013

Thank you for taking the time to write a review of your stay. I am glad that you enjoyed your six day stay with us. Its' great that you found our kitchen facilities handy for reheating your meals and that you found our beds comfortable and you got a good nights sleep during your stay. I am excited that you... More

Schertz, Texas
1 review
“good for long business stays”
5 of 5 stars Reviewed 28 January 2013

I stayed here for about a little over a week, the stay was very nice and the staff was friendly and professional. They were nice enough to even book me a room at their different location when they were booked up with the weekend. I will reccomend and consider this hotel next time I'm on the job location

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review
29 January 2013

Thank you for taking the time to write a review of your stay. I am excited that we were your home for more than a week and that the staff was very friendly and professional and that they even booked a room for you at another one of our locations when they did not have availability. Thank you for choosing... More

 
 
Extended Stay America - Houston - Greenway Plaza
Extended Stay America - Houston - Greenway Plaza
3.5 of 5 stars 40 reviews
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Additional Information about Extended Stay America - Houston - Greenway Plaza

Also Known As:
Extended Stayamerica Houston-Greenway Plaza Hotel Houston
Extended Stayamerica Houston-Greenway Plaza Hotel
Extended Stay America Houston
Extended Stay Houston
Houston Extended Stay
Extended Stay America - Houston - Greenway Plaza Texas
Address: 2330 Southwest Freeway, Houston, TX 77098
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #182 of 437 hotels in Houston
Price range (per night): $97 - $121
Hotel Class:2.5 star (2.5*)
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Extended Stay America - Houston - Greenway Plaza
2330 Southwest Freeway
Houston, TX 77098
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