Edward - I want to thank you for taking the time to post a review of your stay. I'm thrilled that our hotel was such a great place to stay during your visit to Houston. I am proud of our team for keeping your room clean and doing a great job all around, especially Tiffany. Thank you again for your... More

Thank you so much for sharing your experience with us. I'm glad that you found us to be a good place to stay for either short or long trips to the Houston area. As well, it is great to read that you enjoyed your spacious, clean room as well as our friendly staff, especially Courtney and Tiffany. The staff and... More

Thank you for taking the time to write a review of your stay. We are very pleased to know that you have stayed with us on several occasions. As well, it is extremely rewarding to hear that Tiffany's cheerful and bright personality makes your day every time you see her. As well, that Courtney really helps to get your day... More

I received a copy of your review, and wanted to take a moment to personally respond. The issues you described with the level of cleanliness in your room, the bedding being uncomfortable and the refrigerator being loud is unacceptable. I sincerely apologize for your experience. The staff and I have reviewed your remarks and are focusing on improving our processes... More

Thank you for taking the time to write a review of your stay. It was disheartening to read that the staff were not readily available when needed; however, I am so glad that you enjoyed our free WiFi access and you found your room to be clean. Thank you again for your review. It would be our pleasure to host... More

Thank you for your recent review of your stay. I am sorry to hear that you had no hot water for two days and that your co-worker cleanliness issues with their room. I apologize as well for the state of your room's carpet. The staff and I are working to address these issues by having maintenance check-out the boiler to... More

Thank you for taking the time to write a review about your experience with us. I am sorry to hear that there was a mix up with your reservation at check in and the issue with the lamp, a/c, sink stopper, pillows and that we did not provide you with a hairdryer. On the other hand I am glad that... More

Thank you for staying with us for a week in March and taking the time to write a review of your stay. I am glad that you enjoyed our free Wi-Fi, morning coffee, Showtime channel and that we were close to CVS. I am sorry that your room smelled of smoke, the blanket had a hole in it and that... More

Thank you for taking the time to write a review of your stay. I am truly sorry that the hotel expereinced hot water issues during your stay. The boilers have now been replaced and the issue has been corrected. Let me try to make it up to you by offering you a "Be Our Guest" certificate, please forward your information... More