great value, great staff.. HOWEVER, car got broken into at night in front of the hotel in the parking lot and cost me $2.5k. Management refunded me $250 of $500 bill. To little. Ruined my trip to Houston. Never again.

great value, great staff.. HOWEVER, car got broken into at night in front of the hotel in the parking lot and cost me $2.5k. Management refunded me $250 of $500 bill. To little. Ruined my trip to Houston. Never again.
this place is a dump. our room was beyond dirty, my dogs are cleaner. I pulled the covers back on the bed to find a large amount of hair,so I called the front desk and asked if the bedding could be changed and was told I could come down and get new bedding when I said that was not acceptable,...
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Thank you for taking the time to review your recent stay at Extended Stay America Houston - Galleria. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
We know that you have several lodging options, which is why it is so important to...
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Room was clean, as expected from Extended Stay America. While there are many choices in the area, by far this is a better value for the money as far as location and comfort are concerned. Several restaurants and shopping close by.
Check in was easy. Girl at front desk was pleasant. Room was clean and comfortable. Bed were comfy too. Nothing to write home about but I would stay here again. The only thing I didn't like was all the people hanging out and smoking in front of the building for a good part of the night. The place doesn't have...
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I stayed February and March 2010 in this otherwise perfect location hotel. The rates are the best in town and I really like the staff. Unfortunately, in my third floor room, I caught bedbugs running across my legs at night and had blood spots from their bite marks all over my arms and legs. I captured the bugs in a...
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- wireless internet did not work - kept trying to connect, followed the directions. Opened web browser, but no place to put in hotel password.
- receptionist ignores phone while talking to friends - called receptionist around 6:30pm to get information about internet but she did not answer the phone. So, I immediately went downstairs and found her sitting on...
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