We were coming to Henderson Texas for a wedding. All together my family had 5 rooms reserved. When the first group arrived, they found out their reservation and one other room had been cancelled. These reservations were secured with a credit card and no one from the hotel called to inform these individuals that their rooms had been cancelled. Best...
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Room is Ok. You can tell they were trying to do a little remodeling. Room was clean, just older motel ... Overpriced for what you get I think... . Stayed 2 nights, bed was firm... Breakfast really needs to be improved as I skipped it my 2nd day and stopped by Mc'Donalds .
This hotel was very clean, staff was friendly and proficient.The room was large and beds were comfy.The breakfast had hot omelets and a variety of choices.The only negative for us was the price. Considering the small town location and non resort area, we felt the price we paid($80.99 discount rate) was a little too much;ten or fifteen dollars less would...
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My wife and I have stayed here many times. This time it was even better! The breakfast was first class and even better IT WAS FREE! Thanks to all the staff for our wonderful stay. The new lounge and food was OUT STANDING! The minor concern was the bed could be softer, but that was very minor.
Thank you very much for taking the time to write a review! Please let us know the next time you stay with us and I will make sure you get a complimentary appetizer from Jacks.
Susie Lee
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This place is in serious need of attention. Air conditioner did not work and the room smelled really bad so we were moved to another room that needed better cleaning and toilet tissue and there was a leftover box of melted ice cream bars in the fridge. If it wasn't for the fact that we were going to only be...
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Best Western Inn of Henderson has been under new management since July 2009. We have made many improvements such many new air conditions, bathrooms and highest of importance on room comfort and cleanliness. I apologize you had a bad experience with us but I would like ask you to try us again. We've added many new amenities such as a...
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This hotel is an old property that has apparently not been kept up. The rooms are small and contain old furnishings. The restaraunt is closed permanently. The continental breakfast was sub par at best. The lady at the front desk was less than helpful with even the most menial requests. The hotel has no business center and charges guests for...
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I am the new General Manager for this property and I can only apologize for the bad experience from long ago. We have made vast improvements to the property and while we are a little older we provide many more amenities than the other hotels. Please give us one my try and ask for me or the front desk supervisor...
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The rooms were clean and comfortable, but the staff was very rude and disrespectful. They also tried to over charge me upon check out. The lady at the front desk would not give me the name of the manager or owner. A complaint was filed through Best Western corporate office. I have yet to recieve a response from the property.
I am the new General Manager and I can only apologize for previous employees and managers. We have a completely new front desk staff and have extensive customer service training. I hope you will give us one more try. Please ask for me at check in.
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I have stayed at this Best Wetstern on two occasions. I was very pleased with their services. If I needed an extra blanket or pillow, the staff was more than willing to provide me with them. My children could even go up to the front desk and were treated as humans and not brats. The continental breakfast has a great...
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