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All 6 Henderson hotels »

BEST WESTERN Inn of Henderson

2.0 of 5
1500 Highway 259 South, Henderson, TX 75654-670
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BEST WESTERN Inn of Henderson
Ranked #4 of 6 hotels in Henderson
3.0 of 5 stars 8 Reviews
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8 reviews from our community

    Trip type
Traveller rating
    2
    1
    0
    2
    3
Date Rating
Plano, Texas
1 review
1 of 5 stars Reviewed 14 May 2011

We were coming to Henderson Texas for a wedding. All together my family had 5 rooms reserved. When the first group arrived, they found out their reservation and one other room had been cancelled. These reservations were secured with a credit card and no one from the hotel called to inform these individuals that their rooms had been cancelled. Best... More

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enid
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 March 2011

Room is Ok. You can tell they were trying to do a little remodeling. Room was clean, just older motel ... Overpriced for what you get I think... . Stayed 2 nights, bed was firm... Breakfast really needs to be improved as I skipped it my 2nd day and stopped by Mc'Donalds .

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4 of 5 stars
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texas
Senior Contributor
25 reviews 25 reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 25 October 2010

This hotel was very clean, staff was friendly and proficient.The room was large and beds were comfy.The breakfast had hot omelets and a variety of choices.The only negative for us was the price. Considering the small town location and non resort area, we felt the price we paid($80.99 discount rate) was a little too much;ten or fifteen dollars less would... More

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Baytown, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 April 2010
1
person found this review helpful

My wife and I have stayed here many times. This time it was even better! The breakfast was first class and even better IT WAS FREE! Thanks to all the staff for our wonderful stay. The new lounge and food was OUT STANDING! The minor concern was the bed could be softer, but that was very minor.

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Susie Lee, General Manager at BEST WESTERN Inn of Henderson, responded to this review
27 October 2010

Thank you very much for taking the time to write a review! Please let us know the next time you stay with us and I will make sure you get a complimentary appetizer from Jacks. Susie Lee More

Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 April 2009

This place is in serious need of attention. Air conditioner did not work and the room smelled really bad so we were moved to another room that needed better cleaning and toilet tissue and there was a leftover box of melted ice cream bars in the fridge. If it wasn't for the fact that we were going to only be... More

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Susie Lee, General Manager at BEST WESTERN Inn of Henderson, responded to this review
26 November 2009

Best Western Inn of Henderson has been under new management since July 2009. We have made many improvements such many new air conditions, bathrooms and highest of importance on room comfort and cleanliness. I apologize you had a bad experience with us but I would like ask you to try us again. We've added many new amenities such as a... More

Nacogdoches, Texas
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 14 July 2005
4
people found this review helpful

This hotel is an old property that has apparently not been kept up. The rooms are small and contain old furnishings. The restaraunt is closed permanently. The continental breakfast was sub par at best. The lady at the front desk was less than helpful with even the most menial requests. The hotel has no business center and charges guests for... More

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Susie Lee, General Manager at BEST WESTERN Inn of Henderson, responded to this review
21 December 2009

I am the new General Manager for this property and I can only apologize for the bad experience from long ago. We have made vast improvements to the property and while we are a little older we provide many more amenities than the other hotels. Please give us one my try and ask for me or the front desk supervisor... More

Houston, TX
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 23 November 2004
8
people found this review helpful

The rooms were clean and comfortable, but the staff was very rude and disrespectful. They also tried to over charge me upon check out. The lady at the front desk would not give me the name of the manager or owner. A complaint was filed through Best Western corporate office. I have yet to recieve a response from the property.

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Susie Lee, General Manager at BEST WESTERN Inn of Henderson, responded to this review
21 December 2009

I am the new General Manager and I can only apologize for previous employees and managers. We have a completely new front desk staff and have extensive customer service training. I hope you will give us one more try. Please ask for me at check in. More

A TripAdvisor Member
Freeport, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 9 June 2003
3
people found this review helpful

I have stayed at this Best Wetstern on two occasions. I was very pleased with their services. If I needed an extra blanket or pillow, the staff was more than willing to provide me with them. My children could even go up to the front desk and were treated as humans and not brats. The continental breakfast has a great... More

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Additional Information about BEST WESTERN Inn of Henderson

  • Best Western Henderson
  • Henderson Best Western
Address: 1500 Highway 259 South, Henderson, TX 75654-670
Price range (per night):* 91 AUD - 91 AUD

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BEST WESTERN Inn of Henderson
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