Wherever you go, whatever the accommodations, it's always the people who "run the show" that make it or break it: customer service was truly outstanding here! Nick, the Assistant Front Desk Manager and Travis, the Food & Beverage Director, went out of their way to help us on a special request, which required running an errand for us. Both of...
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Met all expectations of a "Hilton" brand-name hotel. Clean room, courteous service, fast Internet. The property certainly places significant effort in bringing local events to their facilities which at times caused chaos (very loud noise, late into the evening)in their front lobby.... the resulting crowd in their foyer/bar-lounge was deafening... and must admit that you do not see karaoke night...
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Dear N7FLIER,
It’s great to hear that you enjoyed your recent stay, and we thank you for your feedback. We appreciate hearing from our travelers, and we use these constructive comments to better serve all of our guests. Looking forward to your next visit to the Hilton DFW Lakes!
Kindest regards,
Steve Haley, CHA
General Manager
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The company I work with has been hosting large weekend client gatherings at this location for four years. The facility has received the highest marks from our clients of any we use or have used.
I have read other reviews which talk about the hotel being old and dated and frankly, I have to wonder if we are talking about...
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Dear RHScott,
It is certainly high praise to be listed among your top facilities around the country – thank you! We appreciate your feedback and will work on the areas noted as we continually strive to improve our service. You’ll be happy to note that our outdoor pool’s Sunset Bar & Grille is open from Memorial Day weekend to Labor...
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I stayed at this hotel for 3 days recently when participating in a national workshop. The location was chosen by my hosts who have a lot of experience with conference hotels. I found that overall, the facility was quite nice. Lobby was nicely appointed and gave you a sense of awe when you entered. My room was clean and nicely...
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Dear CinSav,
It’s wonderful to hear that you enjoyed your 3 day workshop at our Executive Conference Center. We have a great sense of accomplishment about the way you found a balanced atmosphere for work and relaxation while you were here; that is certainly one of our goals! We are also pleased to provide 24 hour, complimentary transportation to and...
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We had a stop over in Dallas for 36 hours so booked the Hilton as it was close to Fortworth Airport before our long flight home back to Australia after 3wks in New Orleans, we arrived at 9:30am thinking we would have to wait for the designated checkin time of 3pm, they were wonderful and said our room was ready...
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Dear lovetravelperth,
Thank you for taking the time to review our property with its convenient location and awesome amenities! We truly appreciate all of the great comments about the service and facility, and we especially thank you for the kudos to our housekeepers for the “fantastic and clean” guest rooms. We are so proud of their hard work and attention...
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The hotel is old but you can tell it used to be pretty nice hotel.
Rooms are a bit below what you'll expect from a four diamond Hilton.
The hotel is about 15 min from DFW, not much to do on the area but the hotel have restaurant and bar.
I paid $110 for one night in a standard room,...
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Dear Mbergy,
Thank you for taking the time to post your impressions of our 4-Diamond property. We hope you found that our location 2 miles north of DFW Airport placed you in a prime location to enjoy all that the DFW Metroplex has to offer (including the numerous attractions right here in Grapevine). Since you appreciate a good value, you...
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I have stayed here several time for business and attented many functions. The rooms are very nice and very clean. The property is beautiful and the location is ideal for shopping and local acvitivites.
Dear A J,
It’s great to hear that you have had so many opportunities to enjoy our beautiful property! Thank you for sharing your most recent experience; our Room Attendants and Housemen will be thrilled to hear that you noticed their hard work throughout the hotel. Let us know when we will be welcoming you to the Hilton DFW Lakes...
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We presented a 3 day training course in their conference center. The facilities and support were excellent. The food and drinks provided in a nearby room are among the best we've seen in our various conference rooms across the country. The dining room buffet was high quallity and they were very responsive to special dietary needs from one of our...
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Dear TheSpear,
Our chefs, servers, and coffee break attendants were excited to hear that you enjoyed the food and beverage available during your training course! We are so fortunate to have such a creative team, and we are glad that you found the staff to be supportive. Thank you for your feedback; we look forward to assisting you with future...
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I chose this hotel (and paid several months in advance) for three reasons. It had an outside lakeside swimming pool, an executive package with access to an executive lounge for breakfast, evening drinks and nibblies, and is walking distance to Grapevine shopping mall. This was to meet my in transit needs of some sun and exercise in the pool, being...
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Dear Canguro_too,
Thank you for taking the time to outline several different aspects of your stay. We are pleased to hear that our location and amenities attracted you to our 4 diamond facility. The outdoor pool is open for swimming from Memorial Day through Labor Day, but the view from our lakeside outdoor pool deck is one of the highlights...
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My wife and I stay here every year when we go to Dallas to seee her family. This hotel has great common areas including an outdoor pool and sun deck by a lake, walking trails, racket ball, indoor pool and a great fitness center. The fitness center is one of the best I have ever seen in a hotel. There...
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Dear Honestreviews1777,
Thank you for being a loyal Hilton DFW Lakes guest! It’s great to welcome you back each year. Our local health club members share your appreciation of the great fitness center – we truly have a lot to offer our travelers. We appreciate you taking the time to share your experiences, and we look forward to your next...
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931 Reviews
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