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All 45 Galveston hotels »

Candlewood Suites Galveston

2.0 of 5
808 61st Street, Galveston, Galveston Island, TX 77551
Hotel amenities
Ranked #36 of 45 hotels in Galveston
2.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    3
    5
    3
    1
    6
Date Rating
Alicia A
Amarillo, Texas
Reviewer
3 reviews
14 helpful votes
1 of 5 stars Reviewed 5 October 2011
14
people found this review helpful

I've never smelled anything this gross. There was garbage stacked in the halls all day. Insects crawling all over everything. The staff was mean, rude, and used vulgar language. I don't speak spanish but from the body language of the staff, they were lucky my dad wasn't there or they would have wished they treated a lady with more respect.... More

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B C
Grandview, Texas
1 review
19 helpful votes
1 of 5 stars Reviewed 1 September 2011
19
people found this review helpful

Worst vacation of my life. Hotel was very dirty and there was trash sitting in the halls all day. Smelled awful! Worst location on the island, nowhere near the seawall or anything. Pool is tiny and the employees and their friends stayed in it all the time. Loud, rude, and drunk. Parking lot lights were burned out or the hotel... More

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IHGCare, Guest Relations Manager at Candlewood Suites Galveston, responded to this review
6 September 2011

B C, First of all, thank you very much for your recent stay at the Galveston Candlewood Suites. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you... More

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Vance D
Houston, Texas
1 review
14 helpful votes
1 of 5 stars Reviewed 26 August 2011
14
people found this review helpful

The staff was rude and lazy. The outside doors didn't lock. Trash was pilled in the hallways all day. The whole place was dirty and smelled very bad. Insects have over run the entire hotel. Kitchen wasn't stocked and staff wouldn't respond to any of my concerns. I'll never stay at another Candlewood Suites. More

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IHGCare, ihgcare at Candlewood Suites Galveston, responded to this review
8 September 2011

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Thank you, Brenda J. IHGCare More

PakRatt
Houston, Texas
Senior Reviewer
6 reviews
4 helpful votes
4 of 5 stars Reviewed 20 August 2011
1
person found this review helpful

My wife, son, & I recently visited Galveston & stayed at the Candlewood Suites & we loved it! It was great to have a kitchen, (saved on breakfast & lunch expenses), & the pool was great! The location is perfect to shoot down to Stewart Beach or up 61st street to the Seawall for shops & eating, (Gotta go to... More

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154JaneR
Houston, Texas
Senior Reviewer
7 reviews
7 helpful votes
5 of 5 stars Reviewed 15 August 2011
1
person found this review helpful

This hotel was the best! Clean spacious and very nice. This room had a full kitchen and the beds were comfortable. Bathroom was nice with plenty of room. Enjoyed the very clean pool. Not only was the hotel great, the hotel attendant at the front desk, Ms.Melanie was the greatest. She helped us in many ways. I can't remember when... More

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cupcaker
Houston
Reviewer
4 reviews
25 helpful votes
1 of 5 stars Reviewed 7 August 2011
19
people found this review helpful

We stayed on Friday for one night and the rate was $179 for a suite and $79 extra for our pet. For +$250, we were appalled at the hotel cleanliness, security, outside noise and general upkeep. It is located in a shady part of town. The doors to the outside are not secure. Some of the "guests" were shady and... More

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IHGCare, IHGCare at Candlewood Suites Galveston, responded to this review
15 August 2011

Dear cupcaker We noticed your review regarding the Candlewood Suites Galveston. We appreciate you bringing this to our attention and apologize for any inconvenience you may have experienced. We have documented your comments under reference number 25224230, and are investigating the situation. However, before we can continue, we need some additional information. Please send an email to IHGCare@ihg.com. Please include:... More

fatherof4_11
San Antonio, Texas
1 review
21 helpful votes
1 of 5 stars Reviewed 28 July 2011
21
people found this review helpful

We couldn't even stay here. The room smelled horrible. The bedding was like sandpaper. The staff was rude and dishonest. Hotel staff and their friends were always at the tiny swimming pool, so my family couldn't even use the pool. Room was full of fire ants. Cut our vacation short due to the atrocious hotel! More

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GRIFFISTROOP
Frisco, Texas
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 25 July 2011

We really enjoyed the pool, location and the kitchen. It is a drive to the seawall. But GREAT for the price. More

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jenrezac2001
Topeka, Kansas
Senior Reviewer
10 reviews
8 helpful votes
4 of 5 stars Reviewed 15 July 2011
1
person found this review helpful

Candlewood Suites tend to be pretty 'no frills' places to stay, but we were pretty pleased with it. It was simple to find, the place was clean and the staff there was very friendly. They were always willing to offer suggestions on places to take our kids each day during our stay and we were very appreciative of the free... More

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Anderson827
1 review
25 helpful votes
1 of 5 stars Reviewed 5 July 2011
25
people found this review helpful

Worst hotel ever. Bed bugs, fire ants, and the smell of rotten fish was overwhelming. The staff is rude and uncaring. The rooms had an unbearable stench of fish and were crawling with ants. Couldn't sleep because of the bed bugs. Pool was full of non guests and hotel staff. More

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