This is a nice hotel, but had a bad experience where some faulty furniture in the room sent me to the hospital the next day. In my opinion management did not handle this very well. All I was offered was a free meal, which my company was paying for anyway. No follow-up checkup or Hilton Honors points for my inconvenience.... More

Hotel is outdated and deserves refreshments in several areas. Very slow elevator. The room I got in was quite dark and the few lights didn't help much. Bed was ok. It took several minutes before warm water came along. May be it was because I was placed on the 6st floor but nevertheless, in a city screeming for fresh water,... More

My husband and I had made reservations using Orbitz with another hotel, only to find out the resevation had not been made. At the last minute, we made reservations to DoubleTree Club, and was pleasantly surprised. Upon check in, we were greeted with warm chocolate/walnut cookies, and a great staff. We requested a mini fridge and a fan. During the... More

No feather pillows, called down to get one and no answer. Walked down and finally got it. Have not seen this in many years. One phone in room did not work. Nice tv though.

Having stayed at several DoubleTrees in various cities, I have come to the conclusion that all DoubleTrees are not made alike. I would place this DoubleTree at the lower end of the 'DoubleTree spectrum'. It has some of the characteristic trappings of a DoubleTree - warm cookie on arrival, friendly reception and staff, nice toiletries and bed etc. However the... More

I stayed at this hotel for 23 days. I just moved from California to Frisco Texas because I was relocated for work. I just bought a house and wasnt getting the keys till the end of the month so my company paid for my hotel expenses. Let me just get to the point. My experience at this hotel could have... More

Four years ago I spent a few days on business in the area and stayed at the hotel. I had a good experience the first time, so when it was time to return (late August, 2011) on another business trip, I decided to stay with them again. The staff are friendly, rooms are clean, the bedding is what I'm used... More

Stayed here one night in June. Hotel is large. Chocolate chip cookie was delicious and warm! Front desk staff was very friendly and efficient at check in. Room is a bit dated, but bed was comfortable. Bathroom is a bit out of date. Shower hot/cold was reversed in bathtub - called desk about no hot water and eventually maintenance came... More

Stayed overnight with my son on our way to Oklahoma City. (Make sure you have your Garmin on if you are driving - navigating the outskirts of Dallas is challenging at the best of times). We arrived at 9:00 pm on a Sunday. The room I had booked did not have a pull out couch - but the front desk... More