146 reviews
I wish to say that whomever hired LeShawn Stark hired an assest to the company. I was in Dallas at your hotel last month and had many other choices to choose but I chose the Sheraton Suites in the Market Center from word of mouth.
Ms. Stark made the visit very comfortable due to her professionalism, hospitality and knowledge of...
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This is a property that I have returned to for many years only because of its location.
The good:
The front desk staff has improved in many ways and seems to have learned that being friendly and helpful is a better option than rude and indifferent. Four stars to the staff for the improved attitude.
I will also give the...
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Thank you for taking the time to review our hotel. While I am happt to hear the servcei has improved I am sorry to hear of your experience was not the best it could be and apologize about the issues you faced . I would welcome the opportunity to speak with you directly and assist. Please contact me at mstockman@sheratonmarketcenter.com...
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IWe are SPG members and have been for quite a few years..We have stayed at a number of properties..I chose to stay at the Sheraton Suites in Market Center. We have had to stay at the Suites for a little over a month until my family and I can move into our new loft downtown...The staff members have been extremely...
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Thank you for the great Comments!!! We really enjoyed having you and your family stay with us! We dont normally have guests stay with us as long as your did so we cant get to know them as well as we did your family!
Thank you again for the great comments!
Michael Stockman
General Manager
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I went to Dallas for 1 day and had to add an extra day. I have to say the price was actually reasonable for the event I went for. The Staff was great as well when I had to changes things around it was no problem. I was able to stay in the same room. The room was nice. coffee...
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Thank you for the great comments! We try very hard to make EVERY guest as happy as we can. We really enjoy comments like yours as it motivates our team to keep making every guest happy. Our team takes great pride in the service they provide and what our guests say really does matter to us. Thank you.
Michael Stockman...
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After my previous stay here which wasnt enjoyable, I returned to this hotel to see if any of my previous issues had been addressed... Well, I didnt expect them to have remodeled the entire facility but the attitude of the staff was remarkably different improved! I had one issue during my 10 night stay that was immediately addressed by management....
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Reviewed 20 November 2011
Our team was extremely happy to hear that your re-visit to our property went so well. We put everything we can into guest satisfaction to make sure all of our guests are 100% satisfied. Thank you for the great comments.
Michael Stockman
General Manager
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Only have two complaints. 1) Hallway smelled like smoke. 2) I booked 2 rooms and was told that they were next to each other when in fact they were 8 rooms down.
Other than that, the lobby was very nice and clean, the rooms were big and comfy. The front desk was nice and helpful. Breakfast was pretty good. I...
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Dear Valued guest,
We appreciate you taking the time to post such positive comments. It really does help our team members to receive such wondeful comments.
I will look into the smell in the hallway. We are a non-smoking facility and take that very seriously.
Thank you for your review, and we look forward to welcoming you back in the...
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I went to Dallas for 4 days and had to add an extra day. I have to say the price was actually reasonable for the event I went for. The Staff was great as well when I had to changes things around it was no problem. I was able to stay in the same room. The room was nice. coffee...
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Dear Valued Guest,
Thank you for the wonderful Feedback about hotel! Our staff tries very hard to make sure that every guest has an experience like yours.
Thank you for your review, and we look forward to welcoming you back in the future!
Michael Stockman
General Manager
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I got a good rate for this spacious suite. I enjoy being able to have space to entertain friends/collegues for a drink in my room and this suite was a perfect set up for that. The front desk staff was friendlly and helpful. The hallway on my floor had a rather funky smell but everything else was nice.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mstockman, General Manager at Sheraton Suites Market Center, responded to this review
November 30, 2011
Dear Valued Guest,
We appreciate you taking the time to post such positive...
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This hotel is horrific. Due to overbooking, the manager at this hotel unilaterally cancalled my reservation and that of my business partner. To compound his error, the manager made no effort whatsoever to support a rebooking at another property in Dallas. Furthermore, he elected to leave the hotel rather than face the issue and provided no guidance to his front...
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Thank you for taking the time to review our hotel. I am sorry to hear of your experience and apologize that there was no follow up on such an important matter. This is the first I have heard of this issue. I would welcome the opportunity to speak with you directly and assist. Please contact me at mstockman@sheratonmarketcenter.com so we...
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It is easy to give good reviews to this hotel, but the real plus is a woman named Tamara (spelling may not be exact, sorry) at the front desk. This is one of the happiest people i have meet and into helping the customer. If attitude matters (it does to me), then you will be very pleased with this Hotel....
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Dear Valued Guest,
We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. I will make sure that all of our managers hear about how you felt about Tamara! Thank you again for the wonderful feedback!!
Thank you for your review, and we look forward...
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