Stayed a week during a conference. The staff was friendly and the bed was comfy. The lunches were fixed buffet and did not allow for flexibility with ordering due to the conference. Wish I had known about the alternative meal options in the adjacent business bldg. There is sandwich restaurant and convenience store that offer food and products at a...
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Dear Foodgrly,
Thank you for taking the time to post your experience and thoughts regarding the Westin Park Central.
I'm sorry our culinary selection did not exceed your expectations. The deli and snack shop, in our adjacent buildings, are a wonderful alternative. Upon your next visit, may I also suggest utilizing our complimentary shuttle that can take you to numerous...
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The beds are very comfy and the blackout drapes were a nice touch!
Our first night we arrived to our room it was very late and the room was very hot and stuffy but we thought it was because the air hadn't been on but when we went to our room the next night same problem and we called the...
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Dear Rebeccafromok,
Thank you for taking the time to post your experience and thoughts regarding the Westin Park Central.
Regarding the parking located across from the hotel in the open lot; the lot is not owned nor monitored by the Westin. There have been some recent problems with cars being broken into. In order to avoid the possibilities of guests...
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Don't get me wrong I like Westins that's why I stay there and this one was the cookie cutter brand. The reason I'm writing a review is because the food was so horrible (with the exception of breakfast). And when your stuck there and they charge so much for it you think they would do better. They make it sound...
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Dear LaaaasVegas,
I would like to thank you for staying with us and apologize that we did not meet your expectations with our culinary creations.
Upon your next visit, I recommend taking our complimentary shuttle to the Galleria and North Park Malls for food, great shops and more.
Regarding the $12 charge for parking; recently, several cars parked in the...
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I've been in the meeting/incentive industry for over 20 years and some years, can spend over 200 nights in hotels, all over the world. But the best service I've ever received, ever, was the little Westin Park Central in Dallas. This was in the early 00's but I've never forgotten the amazing staff at that hotel, especially in the Banquet...
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Dear pjktd,
Thanks for your incredibly kind words. I enjoy reading good things about your experiences at the Westin Park Central.
I will share your comments with my team. Michael Jenkins, our banquet manager, will be most pleased with your feedback.
We hope you come and visit us again soon.
Be well,
Terry G. Bechtold
General Manager
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The hotel was great. The room was excellent, we had a jr. suite. The work out facilty and pool were great too. We stayed 3 nights. The last night six cars were vandalized and broken into, our car being one of them. The security guard was nice and provided us with a trash bag and tape for our window that...
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Dear vacationfamily3,
Thanks for taking the time to share your Westin Park Central experience with fellow travelers.
I am sorry to hear your recent stay with us was not all positive.
It is my understanding the cars that were broken into had been parked in the open lot across the street from our hotel. Upon your next visit, may I...
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We were in Dallas for one night during a two week business trip to the USA. From the moment we arrived the service was excellent. We were given a room on a SPG floor. The room was spacious and airy with all the amenities that you would expect from a Westin hotel. We asked the belldesk for directions to the...
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Thanks for your incredibly kind words. I enjoyed reading good things about your experience at the Westin Park Central. I’m happy our complimentary shuttle was put to good use. It also makes me happy to know you were able to visit our newly renovated Westin Workout facility and had time to enjoy a delicious latte in our cafe.
We look...
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We got a reasonable rate via Expedia. The hotel and room were first rate; however, parking was an additional $12.99; internet service was an additional $9 and use of the fitness center was $15. Although the hotel offers a business center as an included amenity, it is closed during the weekend. Had the business center been open, there was a...
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Dear Gareth G
Thank you for taking the time to write your comments; but, there seems to be some confusion regarding our business center, internet access and use of our Westin Workout fitness center.
All though the business center door was closed and locked it is available to guests 24 / 7 with use of guest room key.
While there...
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I spent a (sleepless) night here recently. Pluses:
* Staff upgraded me to the biggest room on the floor. Very spacious.
* Good HVAC system: maintained a consistent temperature and the AC didn't click off and on, which can be annoying.
* Westin beds are always nice: big and comfortable.
* Though I didn't use either, the room had WiFi...
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I would like to thank you for staying with us and apologize that we did not meet your expectations. We consider your feedback a gift and it gives us an opportunity to correct areas of our operation where we may have fallen short. I will share your comments with our associates.
It does make me happy to know you enjoyed...
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I stayed at the Westin Park Central in Dallas for a 3 day conference in March 2012. The hotel lobby is updated and inviting with many guest socializing. I had a room on the 7th floor. When I entered the room I was hit with the smell of paint. It was obvious someone had just painted in the room and...
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Dear RICamper,
Thanks for taking the time to share your Westin Park Central experience with fellow travelers.
Please know we are planning room renovations for 2012. And, we recently began renovations to our outdoor pool.
Upon your next visit I suggest utilizing our complimentary shuttle that can take you to upscale shopping malls, restaurants and entertainment spots all within 5...
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Wow. You walk in the lobby and its stunning. There is new/modern decor, eye catching restaurants and bar but then you get the key to your room! The room was worse than a roadside motel. It smelled of mildew. The bedding was old and pilled. The pillows were flat and yellowed. I had to put a pair of socks on...
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Dear nalla5Texas,
I am sorry to hear your recent stay with us was not all positive. Your comments will be shared with the necessary associates so these issues may be discussed.
It does make me happy to know you enjoyed our lobby decor.
Please know our pool and Westin Workout are under current renovations. And, renovations and updating of our...
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