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The Preserve Resort Campground, Sevierville

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The Preserve Resort

3031 Hickory Lodge Dr, Sevierville, TN 37862
Hotel amenities
The Preserve Resort
194 traveller photos
Ranked #19 of 38 Speciality lodging in Sevierville
3.5 of 5 stars 254 Reviews
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254 reviews from our community

Traveller rating
    115
    49
    20
    23
    47
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Families
126
 
Couples
75
 
Solo
0
 
Business
2
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New Orleans, Louisiana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Rocky Top Retreat”
5 of 5 stars Reviewed 14 May 2013

I took a vacation with friends last year to the Smoky Mountains. We had a great time at the Rocky Top Retreat. We were there for four days, and we almost never wanted to leave the cabin. It was roomy with a great kitchen and game room and super comfy beds. The balcony hot tub over looking the mountains was... More

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Dayton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good view, but not worth the price”
3 of 5 stars Reviewed 13 May 2013

I went to smokey mountain more than 5 times, and tried 4 rental companies. So the review I'm giving is based on my experience and comparing this cabin and company to the other ones I tried. This visit was with my family and wife, all adults and no kids. Pros: 1)The view is amazing and really worth it. 2)The cabin... More

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New Egypt, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“The Preserve Resort”
5 of 5 stars Reviewed 9 May 2013

I have spent the last two years of vacations staying at The Preserve Resort. Both house where very nice , clean, private hot tub and great views of the Smokey Mountains. Each year we have gone there we got to see bears right out side our cabins. I plan on coming back again. There are so many activities in the... More

Was this review helpful? Yes 1
Indianapolis
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Place!!!!”
5 of 5 stars Reviewed 7 May 2013

My family an I stayed at The Preserve Resort in the Tuck Y'all In cabin. The location was beautiful. The cabin was clean, well equipped, the hot tub was sparkling clean and it was a wonderful experience. I would highly recommend this is a vacation destination.

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Jeff G, General Manager at The Preserve Resort, responded to this review
20 May 2013

Dear Vicki B, Thank you so much for your review! We're glad to hear that you enjoyed your stay at Tucked Y’all In, and all that we have to offer here in The Great Smoky Mountains. We appreciate you choosing to spend your vacation with us, and hope to see you again! More

1 review
“Fantastic”
5 of 5 stars Reviewed 17 April 2013 via mobile

We had a fantastic time. The view from the cabin is priceless. Everything you need can be found here. We stayed in "I can only imagine". and it was perfect. Relaxing in the hot tub on the balcony overlooking the mointains, grilling steaks for a candle light dinner. It was perfect. Easy access to everything from antique shops to horse... More

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Jeff G, General Manager at The Preserve Resort, responded to this review
25 April 2013

Dear TLMur, What a fantastic review! We're so glad you had such a delightful stay and enjoyed all the cabin and our area have to offer. We look forward to welcoming you back! More

1 review
“Cabin #2662”
5 of 5 stars Reviewed 6 April 2013 via mobile

Exellent! Beautiful view. Well kept. Clean. We plan to recommend it to friends and family. No big complaints-only minor wear & tear maintenance issues that are expected with all rentals. Overall excellent.

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Jeff G, General Manager at The Preserve Resort, responded to this review
11 April 2013

Dear Lgeme, We can't thank you enough for your five-star review, and for taking the time to post it! We appreciate so much your recommendations, and hope to see you again soon for another Smoky Mountain getaway! More

Covington
2 reviews
“Mountain Pause Retreat 8 Bedroom Cabin 3/24-3/30”
5 of 5 stars Reviewed 30 March 2013

Omg, this cabin is the best. So clean and beautiful views. Across from the beautiful chapel. We original booked a 3 bedroom cabin and on the day of our arrival we received a call from the resort that our cabin had no electricity. The Preserve upgraded our party at No Charge to a 8 bedroom cabin. It was wonderful. We... More

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Jeff G, General Manager at The Preserve Resort, responded to this review
1 April 2013

Dear SmokeyCovington, Thank you so very much for such a fantastic review! We're delighted that we were able to offer you a cabin that you enjoyed when the electrical problem was discovered, and that you had such a great time in Mountain Pause Retreat. We really do appreciate hearing from our guests, and hope to see you again for another... More

Salisbury, North Carolina
1 review
1 helpful vote 1 helpful vote
“Poorest customer service, totally uncaring staff”
1 of 5 stars Reviewed 22 February 2013

My husband and I just returned from our 2nd and last trip to The Preserve We arrived on February 14, 2013, and departed on Monday the 18th. We stayed in Smoky's Awesome View. This cabin is beautiful, as is the view from the cabin. First of all, there was no-one in the office either Thursday or Friday. We always cook... More

Was this review helpful? Yes 1
Jeff G, General Manager at The Preserve Resort, responded to this review
4 March 2013

Dear 258Debbie, Thank you for taking the time to write such a detailed review and I am sorry to hear you had an issue with the microwave. All our rental cabins require a deposit that we refund after we inspect the cabin for damages. Our office in the resort from 9 a.m. to 5:30 p.m. each day, so we are... More

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“TERRIBLE customer service...save your money!”
3 of 5 stars Reviewed 28 January 2013

To be fair the cabins and scenery are beautiful...which is great if everything goes perfect and you don't run into a problem. Our trip started with the resort trying to talk us out of coming...they couldn't scare us away with the weather so they finally had to admit that there was a problem with our cabin. We had called 2... More

Was this review helpful? Yes 1
Jeff G, General Manager at The Preserve Resort, responded to this review
5 February 2013

Dear Carol C, Thank you for taking the time to post a review regarding your stay with us, and please accept our sincerest apologies for the issues you experienced. We contacted each of our incoming guests on the 24th to advise everyone that the weather forecast called for inclement winter weather, so that each guest could make an informed decision... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Ridgetop Theatre Room Cabin- Awesome Experience”
4 of 5 stars Reviewed 24 January 2013

After reading the various reviews on TripAdvisor prior to our arrival, I was very nervous on what to expect, however upon arrival, I was pleasantly surprised (and maybe we were just lucky we didn't have the maintenance issues that prior visitors experienced). The website pictures of the cabin seemed to be true to reality. However there are a couple of... More

Was this review helpful? Yes 1
Jeff G, General Manager at The Preserve Resort, responded to this review
28 January 2013

Dear QC2324, Thank you for taking the time to write such a detailed review, we're glad to know that you enjoyed your stay with us! We wanted to let you know that we're now staffing our office in the resort from 9 a.m. to 5:30 p.m. each day, to be better able to serve our guests. Thanks again, and we... More

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Additional Information about The Preserve Resort

Also Known As:
The Preserve Hotel Sevierville
The Preserve Hotel
Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Centre Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #19 of 38 Speciality lodging in Sevierville

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The Preserve Resort
3031 Hickory Lodge Dr
Sevierville, TN 37862
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