Looks are deceiving on the outside. They dumped all their money to entice you on the outside, very cute. Way below looks on inside. I had my kids swimming when a child vomited on the walkway for indoor slide. They never closed the pool, just 'scooped vomit up' and hosed it down, which landed to deck below, which ran into... More

Over priced. Rude staff the room we stayed in was the worst experience. Grandaughters first mini vacation wiith us and it was horrible. bugs in the room which she is terrified of. Beds were Horribly uncomfortable. chlorine in the pool was awful it burnt your eyes,staff ignores calls from quest in rooms,Vomit in the room behind tv stand and dried... More

we stayed there in room 412 it had bed bugs they give another room and it smelled so bad we got our got money back and left

The hotel relies too much on their water slide and great location. The rest of the hotel is sub par. I would suggest staying at a more upscale hotel for the same price and just going to splash country instead. Also, the other comments about the shower water going from extreme hot to extreme cold was true for the first... More

Water slide was nice, but that is it. THe guy behind the counter was rude. I had to work, but the wifi there was not available as I was told it would be. He said nothing he could do, but all he had to do was reset and refused and refused to give me refund so I could go somewhere... More

We come to Pigeon Forge every year as a family so we decided to try this place this year. The kids LOVED the indoor pool and water slide. The room was decent. The bed was not comfortable at all. The traffic noise was pretty loud, but other than that, no real complaints. The people at the desk were very friendly... More

We have stayed at Riverchase several times before. Our grandson loves it! I must say that the last time we stayed (mid-August 2011) the whole place had been refreshed with new furniture in all the rooms. It was the cleanest I've ever seen it. Don't know if it was new management or what, but the employees were exceptionally nice. I... More

Travelling to Pigeon Forge several times a year, we had always thought this hotel looked pretty cool. And I thought I had remembered in the past reading okay reviews. So when we planned a trip for Labor Day weekend and was able to get a decent rate here (avg. $69.95 per night), I thought why not? I am now berating... More

We stay in Pigeon Forge serveral times a year and happened to drive up without a reservation and chose this hotel because it was on the road to Dollywood and Splash Country and we were going to both. It is VERY hard getting in and out of the hotel to get anywhere do to the traffic from these places. The... More