We've stayed at Family Inns Twin Malls before and things were great, we had no complaints. I think they've hired staff with no accountability, for example; how can you check someone into a dirty room, a room that has not been cleaned? How does this happen? Bad staff has to be the answer for this!! We arrived to our room... More

My family was going to Pigeon Forge, TN for Easter and we reserved a family room at this hotel. Arriving on a Friday night, the front office was busy with just people just hanging out talking to the man and woman running the desk. When speaking to the woman she kept rubbing at her nose and sniffing. Both these people... More

We got to Pigeon Forge late on a Thursday night. We had been in Jackson, TN for my Mother's 80th birthday. We were told the room had 2 kings and a pull out sofa. It had a double and a king. We were so tired we bunked up, but my daughter and grand daughter refused to take off their clothes... More

we were looking at a hotel close to all the attractions and dinning areas, its great for that its in one of the best locations in town,the front desk and manager was very helpful, our families reservations had been lost thru hotels.com and they went above and beyond to help my family, The only problems i found on property was... More

We was taking my mother-in-law to pigeon forge for her birthday and needed to find a place last minute. I called the number for grand and they booked us a "jacuzzi suite" at the Family Inns. When we got there and pulled in the parking lot I knew it wasn't something I was going to be happy with. However, I... More

I was looking for a hotel for my family and I for Thanksgiving. I looked at The Grand Resorts page and called the number on the page. I booked a room expecting it to be at the grand. I drove in 8 hours only to fond out that wasn't where our room was. They had booked us at the Family... More

We had stayed here before and thought it would be a good stay. I was wrong, it was very dirty and and hundreds of ants when we woke up the next day. We ask for a refund and they said NO and transfered us to another family inn. Never stay here at family inn they are very rude and very... More

First off, the room was not cleaned, had to go get clean sheets, and go by new pillows and blankets. The pillows were stained and the blankets were smelly. I was told by a worker there, that the housekeeper that was soppose to clean the room was sick. When i cleaned at a motel we all had to split the... More

Me and my 3 girls stayed here for one night on April 2nd and it was the WORST motel I've ever been in! Okay, the first room the manager gave us had BEDBUGS so she had to give us a different one. And she was extremly rude, and filthy. :P The "breakfast" was pathetic, my family woke up at 5a.m... More