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Holiday Inn Express Pigeon Forge/Dollywood

2.5 of 5
308 Henderson Chapel Road, Pigeon Forge, TN 37863
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Holiday Inn Express Pigeon Forge/Dollywood
Ranked #37 of 95 hotels in Pigeon Forge
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152 reviews from our community

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Traveller rating
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    45
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Date Rating
St Louis, MO
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW via mobile

As expected for an updated old hotel, nothing special. The desk clerk brought the extra bedding for the sofa bed out to our car as we were unloading so we could carry it up ourselves. He said "I have the girl doing something else so I thought I'd bring this to you." Geee thanks, now I can carry it up... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
21 May 2013

Sorry for the inconviencences you experienced at our hotel. The clerk was not using good judgement when he thought he was saving you time so you would not have to wait for the bell person to be freed up. He has been instructed not to repeat this. Cannot help the view fron the east side of the property but if... More

Big Clifty, KY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

Stayed for a quick weekend in April with the two youngest kids. Room was clean and comfortable with, as mentioned, a huge bathroom. Breakfast was great! The kids even got up on their own Sunday morning so they didn't miss it! We had a great view of the Hollywood Wax Museum which was really cool at night! The pool was... More

Was this review helpful? Yes 1
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
14 May 2013

Thank you for your wonderful review of our property. We're glad you had such a pleasant stay with us, and hope you will consider staying with us again if you decide to take another vacation in the Smoky Mountains area. Paula Adkins, AGM More

Spring Creek, North Carolina, United States
2 reviews
5 of 5 stars Reviewed 6 May 2013

Very clean and friendly staff, the staff helped me quick with any need i had and the room was very clean. the beds were so soft and cleaned great experience, very peacefull and quite and just a safe feeling enviroment. i would go back for sure.

Was this review helpful? Yes
7peanut3, Hotel Staff at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
14 May 2013

Thank you for choosing to stay with us and giving us a good review. Please return back soon and have a great summer. Thanks again from all of us at the Holiday Inn Express More

St. Louis
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 April 2013

Why do hotels only have double beds? My family of four, which includes a 15 and 17 year old girl and boy has a hard time in a room with two double beds, let alone my wife and I trying to get a good nights sleep. The room was large enough for a twin air bed, so the kids were... More

Was this review helpful? Yes 1
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
12 April 2013

Thank you for taking the time to tell us about your experiences and concerns with our property. We have Two Double Beds in our rooms to free up floor space, so it is more comfortable to walk around the room while your family is up and about. We do have Rollaway Beds available for a small additional charge if needed,... More

Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 25 March 2013

This is my second visit to this hotel- the last visit was about 7 months ago. The staff at this hotel are very friendly, and the breakfast did not disappoint. Beds are comfortable, and the bathroom is huge. They do have an indoor heated pool- - we did not take advantage of that- but will when we return. We were... More

Was this review helpful? Yes 1
See 6 more reviews by Melissa Y for Pigeon Forge
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
12 April 2013

Thank you for your great review of our hotel. We've very glad you are pleased with us enough to keep coming back to us, it makes us feel that we are doing our very best to make your vacations and business stays as pleasant as possible. Paula Adkins, Assistant General Manager More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 20 March 2013

Our youth group states at this hotel from Friday til Sunday. One of our chaperones room had a dirty used razor and a dirty bar of soap still left in the room. There were also leftover food . in the refrigerator. this however was not our biggest complaint. The room that I was staying with absolutely disgusting. when my girls... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
5 April 2013

Dear wardx4, Thank you for your feedback regarding your recent visit at our hotel. Please accept our deepest apologies for the issues you had encountered with the room conditions. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. Rest assured that the issues you have raised will... More

Southwestern Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 February 2013

This was a nice quiet hotel for our last minute weekend get-away. The staff were very friendly and the hotel nice and clean. There's not really anything special about it, there are so many hotels in the area and there isn't a possibility of a view. It was nice though.

Was this review helpful? Yes 2
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
26 February 2013

Thank you for your pleasant review of our property. We try to supply a nice stay and courteous and helpful staff, and are glad that you were pleased with their performance of their jobs. We're glad you enjoyed your stay with us, and hope you can visit us again. More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 February 2013

My wife and my son, along with myself, went on a short vacation last July to the Pigeon Forge-Gatlinburg area and we stayed at the Holiday Inn Express in Pigeon Forge. My wife is a Holiday Inn platnium card member and we used points she had earned for a couple nights of free lodging. We were able to be booked... More

Was this review helpful? Yes 2
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
26 February 2013

Thank you for your review of our property. We are glad that you and your family enjoyed your stay with us. You mentioned that you were unable to get a room with two queen or king beds. We do not have any rooms that have two queens or two kings. All our rooms have either one King bed, on King... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 10 February 2013 via mobile

My family recently stayed here for vacation. It was Very clean, Staff was very friendly and polite. The hotel had lots of information and maps for local attractions which was very helpful Breakfast was really good,they offer a variety for breakfast. They have an indoor pool, which was clean and well kept. Great Rates also. I definitely recommend staying here.

Was this review helpful? Yes 2
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
11 February 2013

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding our staff. Paula Adkins More

ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 February 2013

After driving for ten hours and arrived at Holiday Inn Express,we were greeted with a warm smile and friendley faces.our room was ready and had help with our luggage. The room was clean and had a wonderful view of the mountains.Staff gave us lots of places to visit .

Was this review helpful? Yes 2
See 4 more reviews by gnaden for Pigeon Forge
7peanut3, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review
11 February 2013

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding our staff. Paula Adkins and Staff More

 
 
 
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Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Express Pigeon Forge/Dollywood Hotel
Holiday Inn Express Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn
Address: 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotels in Pigeon Forge
Price range (per night): $103 - $154
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN is newly renovated and completely smoke free. We are located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, playground and video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. Tickets for all the major attractions in the area may be purchased at our front desk saving you both time and money. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families. Join us in 2009 as we celebrate the 75th anniversary of the Great Smoky Mountains National Park. ... more   less 
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Holiday Inn Express Pigeon Forge/Dollywood
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