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MainStay Suites

2.5 of 5
410 Pine Mountain Road, Pigeon Forge, TN 37863
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MainStay Suites
Ranked #30 of 95 hotels in Pigeon Forge
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142 reviews from our community

    Trip type
Traveller rating
    64
    40
    17
    13
    8
Date Rating
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013

This Hotel is AMAZING !! The rooms and service were exceptional. Very courteous staff. The breakfast was very nice, and the both pools, and the lazy river are great. The location is very quite, and away from the parkway. The hotel didn't seem like it was crowded at all. The only issue we really had was finding someplace that would... More

Was this review helpful? Yes
See 2 more reviews by mstwhite71 for Pigeon Forge
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
21 May 2013

Thanks for staying with us! Your review of our hotel is much appreciated. More

Waterford, MI
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 26 April 2013

Getting off the main parkway in Pigeon Forge is FANTASTIC! We've stayed on the parkway as well and you can't escape the traffic. This place is connected to everything via back streets on the west side of the parkway. Breakfast was good, kids enjoyed the teddy bear waffles. It was spring break and they opened a banquet room for extra... More

Was this review helpful? Yes
See 8 more reviews by Jennifer I for Pigeon Forge
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
28 April 2013

Thank you so much for choosing to stay with us! We are one of Pigeon Forge's best kept secrets with our location being just off the Parkway. Glad to hear you plan to stay with us on your next visit. More

Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 23 April 2013

This facility was absolutely a wonderful place to stay. The rooms are clean and comfortable. They are very roomy with kitchens. The property is beautiful. The hotel is off the main parkway but not far. It's a nice walk to the main strip. But with it being tucked back from all the traffic, it's very quiet. The breakfast was very... More

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
25 April 2013

Thank you so much for choosing to stay with us at MainStay Suites and for your wonderful review of our services and facilities. We look forward to hosting your next trip to Pigeon Forge. Thanks again for your generous review of MainStay Suites. More

Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 10 April 2013 via mobile

This is the second time I've been here for a conference. The staff is friendly and helpful and the location is beautiful. I definitely will return! I really enjoy the creek and all the ducks! Suite sizes and set up are ideal for a conference or a familyvacation. The location has a country feel with close access to all the... More

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MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
13 April 2013

Thank you for the kind compliments and for returning to stay with us at MainStay Suites. More

Ashland, Kentucky
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 April 2013

Stayed for 4 nights over spring break. Overall was above average stay. Price was right, area was great because you were off the beaten path and away from traffic noise but still easy access to the strip. Error in reservations through hotels com put us in the wrong room type but Phil the manager quickly remedied that. The staff was... More

Was this review helpful? Yes
See 3 more reviews by KH780 for Pigeon Forge
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
9 April 2013

Thanks for bringing the booking error to our attention and allowing us to correct it. I am so appreciative that you chose to spend your spring break with us here at MainStay Suites and I look forward to you returning soon. Thank you for being our guest! More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 15 March 2013 via mobile

Pros: Was very clean, dayshift staff very nice, breakfast was good. Cons: They did not tell me when I booked nor on my arrival that they would be having construction done. We had to listen to a jackhammer nonstop. They decided to do a fire alarm test without letting us know first. I was curling my hair in the bathroom... More

Was this review helpful? Yes
See 3 more reviews by Gaum81 for Pigeon Forge
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
18 March 2013

I thank you for calling me regarding your stay as I always appreciate the opportunity to speak with my guests about the quality of their stay with us at MainStay Suites. I apologize that our conversation left you feeling that I lack concern about your issues or your returning to our hotel, as that could not be farther from the... More

Pleasant View, Tennessee
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 14 March 2013 via mobile

You feel like you are in the country, but you are only about three blocks from the parkway. Have stayed there several times. Always treated well by staff, who are very accommodating. Very nice for the price.

Was this review helpful? Yes
See 3 more reviews by Betty4697 for Pigeon Forge
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
15 March 2013

Thank you for your kind comments. We believe one of our best features is being so close to all the action, yet tucked away with some quite seclusion. Thanks for being our guest! More

Nashville, TN
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 14 March 2013

This is a very nice property with indoor/outdoor pools, great hot free breakfast and nice clean rooms. We were attending a convention there so had to stay on the property. I thought it was rather pricey for Pigeon Forge in the winter at around a hundred dollars a day for a suite. One slight problem was the main elevator was... More

Was this review helpful? Yes
MainstaySuitesPF, Manager at MainStay Suites, responded to this review
15 March 2013

Thank you for returning to stay with us at MainStay Suites. I promise we are working hard to make you next stay even more enjoyable than your previous 4. Thanks for being one of our loyal guests! More

Chickamauga, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 February 2013

Staying here is always a very pleasant experience. The rooms are wonderful with full kitchen, good size bath, porch, sitting area and separate corner for bed(s). We always go with an organized group of 40-50 people and the staff couldn't be more helpful and accommodating. The breakfast always has hot foods, waffle irons, cooked oatmeal, and a large assortment of... More

Was this review helpful? Yes
MainstaySuitesPF, Manager at MainStay Suites, responded to this review
15 March 2013

Thank you for staying with us at MainStay Suites. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 January 2013 via mobile

Never been to a hotel where soap was not in the rooms. Getting access to the high speed Internet was also difficult. I spent 20 min on the phone with the service provider with an 800 # that the front desk provided. Why should I have to spend all that time on the phone for a service that is advertised?... More

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review
21 January 2013

So sorry you experienced wifi issues during your stay. Our system is a managed network that our IT provider continuously monitors to resolve any failure issues. Again I apologize if our service experienced difficulties as we seek to provide 100% up time for free high speed internet services. The answer to the 2nd part of your comment regarding soap is... More

 
 
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Additional Information about MainStay Suites

Also Known As:
Mainstay Hotel
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Pigeon Forge Mainstay
Mainstay Suite Pigeon Forge
Address: 410 Pine Mountain Road, Pigeon Forge, TN 37863
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotels in Pigeon Forge
Price range (per night): $103 - $167
Hotel Class:2.5 star (2.5*)
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MainStay Suites
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