We were on a very limited budget and decided to stay the night here. We were greeted by the manager putting his clothes on as he stepped out of his room. Horrible first impression. The sign out front said one price and the front desk quoted more, because there were two of us staying... That's ok, but not ideal. We... More

My husband and I took a trip here for 4th of July weekend. And we booked this place online because of the price and it had everything we were looking for in a hotel, pool, breakfast, micro and frige in room. But when we got to our room i was very disappointed, although it was clean, it just really needs... More

1 room air did n t work 2 roo dirty carpet ,mirror messed up tv wouldn t work ,frig would open and the worst thing for us was the nasty pool 3 days there and it stayed nasty so we would not swim

I just got back from Pigeon Forge after visiting my brother who lives there and camping in the Smokies. My first hotel I stayed at was the Family in South which is located at the far end of Pigeon Forge right before the pass to Gatlinburg. I never had thought in any sense to have to inspect rooms before I... More

We got to the hotel arounf 9:30 at night the first room they gave us had not even been cleaned trash on the floor beds umaid and the room had foul odor. So they sent us down to the twin malls location to try to do better wrong there was mildew on the elevator and in the room same foul... More

We were traveling from Alabama and were very tired. We dropped into this hotel and I'm glad we did. It is under new management and they were great. I felt like they had known me all my life. There were two real nice ladies there and the Manager and they gave us 10 dollars off the normal rate. The room... More