Looking back over the body of our critiques in trip advisor, it is apparent that our team of shuttle drivers really stands out as an exceptional group of talented professionals in the eyes of our customers. Thank you for not only recognizing their efforts, but also the quality of your overall stay including your arrival and departure experience. Your business... More

We are delighted that you had an excellent stay with us and we very much appreciate the time you took to post a review. I just read your review to one of our waiters (Pete) as he was closing out his shift and he was very excited to hear that you had a high quality experience in “his” restaurant. Our... More

Whether it is a business stay or a special occasion, we have a group of team member here that look forward to the chance to make a difference for our guests. This anniversary was a milestone for your parents so, once again, please extend our congratulations to them. I am delighted that you had an excellent stay and that we... More

Like you, most guests are astonished at how quiet our all suite property is given our proximity to the airport. We really appreciate your review and the accolades you have given us from the shuttle drivers and cookies to our signature suite dream beds. Thank you for your feedback and more importantly, thank you for your business. We look forward... More

When I read your excellent review, I actually got a chill from your heartfelt critique. While your feedback has nothing to with anything I do as a GM, rather it is what I am part of and that is a terrific team of dedicated and service oriented team members that have a true passion for serving our guests. Clearly, everyone... More

Thank you for taking the time to post a review and let readers know how you felt about your stay. Thank you for giving us an opportunity to correct the issue with your AC and I am delighted to hear that it was resolved quickly and efficiently. We do have an excellent restaurant staff and we are very proud of... More

Thank you for taking the time to post your excellent feedback and offer your critique of the hotel. DoubleTree is famous for the sweet dreams bedding package and along with service these are probably the two most important attributes of a hotel. Thanks for your endorsement and recommendation of our hotel and staff and we hope to see you again... More

We appreciate the review of your recent stay at our hotel and understand that you were disappointed and that we came short of delivering what you are accustomed to expect from Hilton. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We... More

Thank you for sharing your feedback regarding your most recent stay. As you know, the Trip Advisor format works in generalities so I have to assume that we did correct the billing issue for you based on the content of the review you provided. Nevertheless, this circumstance should not have occurred, even with a room change. I would like to... More