We stayed 4 nights over the Easter break and had a wonderful time. We had a 2 bedroom room which was very luxurious and spacious. One room had a beautiful view of the mountains. All appliances were of excellent quality, the room was impeccably clean, and the beds super comfortable. The staff went out of their way to make us... More

I've stayed here twice during the easter period but never during the ski season. I can't comment on what it would be like in winter, thought it clearly has a great location right on slalom plaza, but for a well earned break after a high plains bushwalk it was excellent. Other reviewers have complained about the lack of 5 star... More

We have had two trips since Christmas to Quay West Falls Creek. Our experience is similar to Gene C. On the first trip we were told we'd have a room with a view down the valley, but were given a very small room looking into the carpark. The manager said nothing could be done as all rooms were full, but... More

Firstly, the checkin staff were rude, passive aggressive and incompetant. Despite having prepaid the room the front desk put $1000 on my credit card for incidentals!!!??? what the hell they thought I was gonna buy or break in my room for $1000 I don't know...got a sorry for that. Even a two bedroom room is cramped and the noise from... More

We stayed for four nights in a 2 bedroom penthouse suite in August 2011. Yes.... it has taken me some months to write this review but here it is... This was our second stay at Quay West Falls Creek and it will be most likely be our last. I made the mistake of thinking that booking a penthouse suite would... More

Booked this place well in advance for a post Christmas stay and requested a full mountain view suite, only to find that we were put in a room that was not what we asked for once we entered our room. We had complained to management and were told that there were no notes to stipulate that we were to be... More

Fantastically equipped room, perfect location. Prices are a little offensive in peak season. Don't expect 5 star, you will be disappointed. Our bathroom still had the shampoo bottle from the last guest, and anything above shoulder height has not been cleaned. We also had boot print marks on our balcony and just inside the door from maintenance people. We had... More

Overall this is has the potential to be a great hotel for a ski holiday. The location is excellent and the basics are there, but there are many areas that could easily be improved to make it the high quality hotel that it claims to be. I had booked the package on line from the Quay West website and the... More

Excellent location. Right next to the chairlift. Has ski hire right at level 1. Booked a one-bedroom apt but was given upgrade to a two bedroom one =) When we arrived, the room floor heater was already on, the hot tub was also ready. The hotel is relatively new and the kitchen is well-equipped (we cooked our own dinner for... More