Dirty accommodation and rude poorly trained staff. My mother and six year old son stayed for a week and i visited them towards the end of the week. The breakfast and evening meal were a health risk and the staff did not want to know about the dirty accommdation. A Holiday ruined by overworked and rude staff that did not... More

this is our second visit to a haven park this year, we stayed at blackpool in june and decided to return to another as it was so good. The park is very good well laid out with good facilities, plenty to do with children, excellant pool, although we were there for a week and the flumes were closed for maintance,... More

We stayed in one of the 'apartments' which at first glance were very very basic, but it was very clean and as its only a base and somewhere to sleep, that's not a big issue. Only down side was that walls are very thin and we had a heard of elephants in the room above us! Facilities are excellent, particularly... More

We arrived to people queing out of the door to check in, there must have been at least 30 people in front of me and there was at least 8 queus. When we were finaly allocated our mobile home we were so dissapointed. We had booked Deluxe which was supposed to be equal to the old silver standard, but it... More

what a fab holiday we have had. haven hafon y mor wales. went 21st - 25th march 2011. me my husband and 2 daughters 7 and 6 months. we all enjoyed every single minute. great chalet and very clean, spacious and really comfortable. loads to do day and night and didnt really have to pay for anything. kids club was... More

I booked my caravan through A1 CARAVAN HOLIDAYS WEBSITE. UNDER NO CIRCUMSTANCES DO THIS. On arrival myself and my wife had to spend about an hour cleaning the caravan. The toilet smelled, the kitchen utensils had oil all over them, the light in the living room had no light shade and there were holes in the walls. When we left... More

As a fairly regular poster to this site I have tended to be pleased about our stays and always try and offer positive criticism. However we have just learned that due to an error, our booking for a five day stay in Blackpool cannot now be honoured. Thankfully I did not make the booking or take the call as I... More