The Westin Memphis Beale Street (TN): See 431 Hotel Reviews and 87 Photos

Address: 170 Lt. George Washington Lee Avenue, Memphis, TN 38103

Phone Number:

Region: United States > Tennessee > Memphis > Downtown

Amenities:

Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access

Hotel Style:

#17 Business Hotels in Memphis

Price range (per night): $202 - $276

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: This Memphis hotel is located just behind the world-famous Beale Street, home of the blues, and minutes away from the excitement of the city. We offer guests over 200 hotel rooms and 9 meeting rooms. ... more less

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Also Known As:: The Westin Memphis Beale Street Hotel Memphis; The Westin Memphis Beale Street Hotel; Westin Memphis Beale Street; Westin Memphis; Memphis Westin

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431 reviews from our community

See which rooms travellers prefer - 75 traveller tips

Meg1008

Bridgewater, New Jersey, United States

1 review

1 helpful vote

“DO NOT BOOK THIS HOTEL”

Reviewed 14 May 2013 NEW

I booked this hotel 6 months ago only to receive an e-mail 3 days before our arrival that the hotel was overbooked and our reservation was canceled! I have left 9 voicemail messages for customer service managers "Gary" and "Don" over a 24 hour period to get an explanation and neither has returned my call! I called "corporate" Westin only... More

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KSNTD

McLean, Virginia

“Westin Memphis and Starwood - Worst Customer Service!”

This week I received the email below from the Westin Memphis Beale Street. To summarize, the hotel had overbooked so they cancelled my reservation that I had made a month in advance and did not provide alternative accomodations. They provided phone numbers for other hotels but there is a big event in Memphis this week so all of these hotels... More

Good Afternoon, My name is Nicole and I am the Digital Media Coordinator for The Westin Memphis. While the hotel does have policies in place for cancellations, we also inspire our employees to exceed customer services expectations; especially in sensitive situations such as yours. Would would very much like to speak with you as soon as possible. Please be on... More

Food_man56

Pontotoc, Mississippi

Top Contributor

94 reviews

54 hotel reviews

Reviews in 49 cities

33 helpful votes

“Among The Best”

Reviewed 12 May 2013

Trying to find one negative thing to say about this hotel. Ok, Maybe it is I wasn't there long enough. This is among the best I have ever stayed in. Was greeted by a lovely Bell Hop when I pulled up. Front desk personnel were wonderful. Room was spacious and well furnished. Bathroom was large and the double shower head... More

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See 4 more reviews by Food_man56 for Memphis

Hi Food_Man56, Thank you for such a wonderful review! We are happy you enjoyed your stay at The Westin Memphis Beale Street. We strive to exceed guest expectations, it was out pleasure to serve you. Sincerely, Nicole H. Digital Media Coordinator More

DAVID P

Croydon, United Kingdom

Senior Contributor

44 reviews

20 hotel reviews

Reviews in 28 cities

14 helpful votes

“GOOD HOTEL RIGHT NEXT TO BEALE STREET”

Reviewed 10 May 2013

A large modern 'Westin' hotel very well located for Beale Street and opposite he stadium. Good staff but not exceptional as we had seen at other locations during our trip. Valet parking (but at the usual high price!) Very well appointed comfortable large bedroom and bathroom. We ate in the restaurant in the evening and again for breakfast. Better service... More

Hello David, Thank you for staying with The Westin Memphis Beale Street. It seems that you had an overall great experience, but we could have done more to live up to our AAA Four Diamond Award status. When you have a moment, I'd like to speak with you to find out how we could have improved your stay at Westin... More

roadster2005

Taunton, Massachusetts

Senior Reviewer

9 reviews

4 hotel reviews

Reviews in 4 cities

11 helpful votes

“Outstanding Hotel”

Reviewed 7 May 2013

I stayed at the Westin Beale St recently and was impressed with everything about it. The rooms were massive, the location is close enough to walk to Beale St, but far enough to be away from the noise, and the staff was amazing. I would say this is the best hotel to stay at in all of Memphis...and would recommend... More

See 5 more reviews by roadster2005 for Memphis

Good Afternoon, Thank you for such a great review! We are pleased that you enjoyed your stay at The Westin Memphis and look forward to your next stay with us. Sincerely, Nicole H. Digital Media Coordinator More

jpicunko

Nashville, Tennessee

25 reviews

Reviews in 5 cities

8 helpful votes

“Good crash spot on Beale”

Reviewed 30 April 2013

Stayed here for a wedding. Superb location on Beale an across from Fed Ex forum, and the room seemed far more luxurious than I expected. The beds were extremely comfortable, and the bathroom unexpectedly huge. But the service... complicated. Understaffed I guess. Just too many miscommunications. Called down to have the vallet have the car ready, made it downstairs and... More

Good Morning! My name is Nicole, and I'm the Digital Media Coordinator for The Westin Memphis Beale Street. While I'm thrilled to hear that your accommodations where in line with our Westin standards, I sincerely apologize for your experience with the staff. I would like to forward your concerns to management, please be on the lookout for a private message.... More

A K

London, Canada

“Poor Hotel Management - Poor Policies”

We learned from our Visa Travel Rewards that the Westin Memphis Beale Street cancelled our booking because they were over sold. Our booking was over 3 weeks old when we got the call. We were due to check-in in 4 nights. We were flying to Tennessee the following day and had very limited time to book something else. I contacted... More

Good Morning, My name is Nicole with The Westin Memphis Beale Street, and I apologize for the inconvenience the cancellation has caused. While the hotel does have specific policies in regards to these matters, we also inspire our employees to exceed customer service expectations. I would like to speak to a manager about your situation, please be on the lookout... More

GraceInDC

Northern VA

8 reviews

3 hotel reviews

2 helpful votes

“Front Desk Sub Par, Park Elsewhere”

Reviewed 29 April 2013

My parents and I--in two separate rooms--stayed here last weekend, and our lasting impressions were that it was a nice hotel with decent rooms but that the front desk was rather incompetent. My father booked online and paid ahead, but the front desk tried to charge him anyway. He had to have his credit card company call the hotel--twice, on... More

See 2 more reviews by GraceInDC for Memphis

tkriescher

Buck Lake, Canada

Contributor

11 reviews

“class and attentive”

Reviewed 28 April 2013

we traveled to Memphis to soak in the sights of Beale st, and the history of Rock & Roll. plus a great getaway from the Canadian winter. I chose Westin Memphis for its location. centrally located to do anything you want. we ended up loving it for the staffs attentiveness, the option of going green and lets face it...not a... More

See 10 more reviews by tkriescher for Memphis

Good Morning! Thank you for taking the time leave such a great review! I'm glad you not only enjoyed your time at the hotel, but were able to experience the culture of Memphis. We look forward to your next stay, it was our pleasure to serve you. Sincerely, Nicole H. Digital Media Coordinator More

Admccord

Reviewer

5 reviews

Reviews in 2 cities

“Do not book here unless you want to be disappointed.”

Reviewed 26 April 2013

My husband planned a night out to celebrate my birthday. We booked online in March for April 26th. The day before we left we received our credit card statement that confirmed the room had been billed. Excited and nervous about being away from our 7 month old baby for the first time but finally getting a night out we arrived... More

See 3 more reviews by Admccord for Memphis

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The Westin Memphis Beale Street Hotel

The Westin Memphis Beale Street

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